About Business
Cross Road Auto Repair is a leading Car Repair specialist serving the Fredericksburg, VA, Fredericksburg area. They provide a wide variety of solutions, including Auto repair shop, and other Car Repair tasks. Boasting a solid 4.0/5 rating from 67 verified reviews, their reputation precedes them. As a locally-owned business in Fredericksburg, VA, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Fredericksburg, VA.
Google Reviews
jodie Brown
★
☆☆☆☆
4 months ago
THIS PLACE IS A SCAM AND OWNED BY 2 RIP OFF CON-ARTISTS!! ALL OF THESE INSTANCES TO PLACE WITHIN THE LAST 3 They quoted my cousin one price to fix her car, but then when she got there, they had added at least $200 to $400. Some kind of way they always find extra stuff to fix!! Things you didn’t ask them to fix, they didn’t even bother to call and tell her anything, they just decided to do these things on their own and claim they couldn’t do what she was quoted without fixing this extra stuff first. Then tried to charge me $120per hour, just to look at her car door, even though I told him exactly what the problem was, because I had another shop look at it. At this point I’m just comparing prices. He said they have to check for themselves. But when I asked was that taken out off of the final price for labor and he said no, the that $120 is not taken out of the repairs, that’s a whole different price. They will take as long as they can (2 to 3hrs minimum)to fix even the smallest issue just for charge higher prices, the longer they have your car the more it costs. MARK YOUR PART WHILE THEY ARE ON THE CAR AND ASK FOR YOUR OLD PARTS BACK!! THEY LOVE TO SAY, WELL DISPOSE OF IT FOR YOU, BECAUSE THEY CHARGE FOR PARTS AND LABOR WITHOUT ACTUALLY DOING THE WORK!! So we’re here to pick up the car and now it won’t start this there was nothing wrong with starting the car when she first dropped it off now all of a sudden it won’t start. We’ve asked the owner to tell us the name of the auto parts store that he got the parts from he’s acting like he can’t give us that information. We’ve had to call the police out here because of this so before you guys come to crossroads understand you have been warned. I strongly suggest you find somewhere else to go this place is the definition of a rip off. I’m telling you Google people do not go here. Find somewhere. Try to do it yourself before you come here cause you’re gonna end up in the parking lot like I am writing a review writing on the police to come again you have been worn. Let’s stick together and get rid of them put them out of business so they can stop ripping people off. The economy is too bad right now and is hard for everybody
Gem
★★★★★
2 months ago
I can't even express how much i appreciate these guys. I thought I was going to be stuck used car shopping after my catalytic converter started going, but this shop was my saving grace. The first mechanic I went to was going to charge me $2500!!! total ripoff. seriously, if you want a shop that cares and works with you instead of finding a million problems to tack on to the bill, come here
Alaina O.
★★★★★
2 months ago
My family has been coming here for years. They've always worked with us and our tight budget to find a solution that is as painless as possible! Seriously cant get the same honesty anywhere else around here.
Julian Swinton
★★★★★
2 months ago
Check light came on. They gave exact codes, walked me through what was failing, even showed pictures. Didn't try to find imaginary problems and my car was out in a day.
Jo
★★★★★
7 months ago
I visited a couple of shops in the area with no luck - I landed here based on a google search. I needed to get a new passenger side mirror and inspection. They were phenomenal and professional. Shah walked me through what I needed. The prices were reasonable and they truly help their customers. I have referred them to family and plan to continue here for all of my future auto needs! This place is a gem.
Brenna Swinton
★★★★★
2 months ago
Husband brought his car in for the first time recently. I really appreciated that they worked within our budget!
Indus lucien
★★★★★
a year ago
Just went to Cross Road Auto. Very professional. Quick to diagnose. they took me into the bay and showed me the problem. Then repared it in good time. If they cannot get to your vehicle they will let you know of a time they will and not just let you sit there waiting. Highly recommended. Honest people and fair prices.
Angela Verity
★
☆☆☆☆
3 years ago
I picked this place based on reviews and was disappointed completely with their service. They charge $90 an hour to do anything. They undid the wiring my husband had done to check my issue but then wanted to charge me to refix it. It was working fine and was not the issue I went in about. Had my car sit there for two weeks for parts to be told I had to find the part myself and bring it to them. They were done trying with my car. So I spent almost $150 for them to just look at it and not fix it. Will not be returning and there are so many other auto repair around choose a different one.
Bob Johnson
★★★★★
6 years ago
Just had my first experience with Cross Road Auto. I needed them to fix a problem I had from another shop. They passed with flying colors. They fixed the problem in record time. I got. Call and text to say car was ready. They discovered rear brakes needed replacing. That too fixed in record time and reasonably priced. When I showed up, they showed me the replaced pads without me asking. They beat estimated repair time and at a reasonable price. If this continues, I have found my shop.
Chris Alexander
★★★★★
7 years ago
I'm not sure where to start with this. Well after running over a concrete island the cast iron suspension knuckle was snapped. I was freaking out and knew this was going to be a expensive repair. Fearing the worst I took it here first since they were so good with my car inspection just months earlier. Shah walked me to my SUV and showed me all what was damaged and what needed to be fixed. Having a visual was super helpful with understanding everything. I was pleasantly surprised by the price of the repair. Sajid at the counter was so very polite and he allowed Shah to drive us home and pick us up when the vehicle was ready. It's little extras like this that will make me come back in the future. I wish all businesses cared about its customer's like they do. If you are reading this guys thank you so, so much!!!!!
ChristinaLin73
★★★★★
7 years ago
Amazing auto shop that cares! I rolled into this shop out of desperation. My check engine light had come on and all power to my car was gone. Shah quickly assessed my car, and fixed the problem. In addition, he didn’t just fix it and throw me a bill. He showed me the problem, explaining why it was an issue along with the steps of how to fix it. I greatly appreciated the visual. Prices and wait time were very reasonable. Several days later I had another issue that was unrelated to the first. He quickly took care of the issue. It was minor. A hose had popped off. He would not accept payment for fixing the hose. I felt like he needed to be payed for his time. He still declined. It was that moment I realized he truly is in this business to help people. Everyone at the shop is kind and welcoming. We are thankful for the unexpected encounter, and will continue to use this shop in the future!
Sharon Van Niel
★★★★★
6 years ago
My transmission was making horrible noises and I was concerned about driving back to NC. I was a walk in customer and they took me right away. Shah was very professional. He took me into the bay and showed me the problem areas related to my oil pan and trans cooler lines. I appreciate the time he took to educate me. He even advised me to talk with my mechanic at home about replacing the lines rather than keep paying for quick fixes. I highly recommend Cross Road Auto.
deka doo
★★★★★
9 years ago
I've had my timing belt and all four tires done here. The customer service is amazing and they are always honest with me. When I had my timing belt done I was given a quote for brakes based on mileage. When I took the car in for tires and brakes, Marcus said my brakes were still in good shape so it saved me a few hundred. Marcus always goes above and beyond. I was out of state about a month after four new tires were put on and ran over a nail. It couldn't be patched and I was an hour from another All Tune. Marcus paid for my tire over the phone even though I went somewhere else and they paid an extra 15 bucks so I could have the tire the same day! I've never heard of such amazing customer service. Thank you!
wanda phillips
★★★★★
5 years ago
This place is by far the BEST in the region for foreign and domestic car repair. I won't go any place else and I recommend/refer everyone I know to them. The entire staff is wonderful, and Shah is an automotive genius! You can't beat them for expertise and value. They DO NOT try to up-sale or do unnecessary work.
Allison Dumm
★★★★★
10 years ago
My first experience with this store and the management was just so relieving. My 2003 Subaru impreza had been broken down in my driveway for about eight months, noone could tell me what was wrong with it; until I took it to this location. Within less than 24 hours they got back to be with the diagnosics, and a very reasonable price which they later lowered because they were able to find cheaper parts. The timing belt was missing nine teeth, which was why my car couldn't get out of starting up and staling out. They than got the work done within an additional twenty four hours, and I had my car back. Marcus Jackson the store manager was incredibly helpful, and the staff overall were so kind. Now I have the perfect place to take my vehicle and its great weight off the back. Highly recommended 10\\10
Rusty Nail
★
☆☆☆☆
4 years ago
Don’t let them order your parts!! My son ended up paying 90 bucks for a part that is only 25 bucks online plus another 5 bucks to ship to our house. Plus the cost of the inspection, so over 100 bucks. Mind you he got a state inspection last year here with the same issue they failed his inspection for this year. Scamming people out of money knowing most people will do and pay whatever needs be to get their car in shape to pass inspection.
Deloris Coleman
★★★★★
7 years ago
Took my vehicle in due to some electrical issues. This was my first visit and my mechanic was Shah. Bar none, this was the most honest, integrity-based experience I have ever had with a mechanic. Shah took time and care to assess the condition of my car and included me every step of the way! I plan to bring my other vehicles here when the need arises.
Shots by Will
★★★★★
3 years ago
I was just driving through and had some mechanical issues with my van. Saddam was quick to diagnose my problem and got me back on the road in no time. Highly recommended. Honest people and fair prices
Teddi Von Otto
★★★★★
6 years ago
Cross Roads is a great auto repair center. Everytime I have an issue I go their. They are efficient, quick and check everything to make sure you good to go. Took my daughters car there too. Same great services. Highly recommend their services!!!
J K
★★★★★
6 years ago
Amazing service! Went to a previous shop and got a diagnosis - quoted me about $800-900 for a failed compressor. Came here and found out the diagnosis was wrong. It was an electrical problem that they were able to fix in about 20 min! Will definitely come back again!!
