Virginia Auto Service

O'Brian Martin

★☆☆☆☆

3 months ago

Took a brand new truck to get inspected and they failed me for a “tire rod end” the inspector told me to only take it back to their shop in 15 days, because other places will charge me more. I took it to another shop and they passed me without having to do any work. This place is seriously a fraud and needs to be investigated.

Mirza Baig

★★★★★

4 months ago

I went in to get some work done on my car and greatly appreciate the way I was taken care of! Great atmosphere, clean waiting area and very friendly and honest staff members! Come check them out!

O'Brian Martin

★★★★★

2 months ago

Thank you for taking care of ny customer concerns and providing a great service. I appreciate the courtesy you and your management team have shown and I look forward to coming back!

A. Deveneaux

★★★★★

6 months ago

I was looking for a place to get my VA vehicle inspection done without setting up an appointment and came across this place. Very knowledgeable and friendly staff, and my inspection was done in no time. I plan on going there again for my other vehicle.

Antonio Powell

★★★★★

6 years ago

Outstanding customer service and professionalism! I needed an emissions test and since I am new to the area I needed to find a reputable shop to get it done. I found Virginia Auto Repair based on Google positive Reviews and I have to say that I was not disappointed. From the moment that I arrived I was greeted by the manager Mr. Stacy Jones. Even though they were busy with other customers they were able to accommodate me and did not have to wait very long. After the test was completed Mr. Jones proceeded to explain to me how the emissions system in a vehicle worked. I was impressed with his knowledge and the manner in which he explained it, that combined with the excellent customer service will bring me back for my vehicle to be serviced in the future.

Raffaele Croce

★★★★★

2 years ago

OUTSTANDING service and prices!! Recently came in on a Saturday for a Safety Inspection and intended to drop it off...but they took my car right in and inspected it. My vehicle had a couple of issues; and the lead mechanic walked me through, and personally showed me what was going on with my car. It was like talking to a sageful uncle! He outlined several options...all reasonably priced! Left with my new safety sticker and $210 in brake work a short time later! Note: This is the first time I came to this shop. I have lived in Stafford for over 25 years. There is a repair shop (closer to my home) that I have loyally gone to for all my vehicle work (I have a big family with several cars!). I was getting tired of the constant upselling of services and products....for the last 4 visits...repairs were all quoted for well over $1000...with limited explanation and no options provided. I found Virginia Auto Service to be a MUCH BETTER experience! I now have a NEW repair shop!!

Chris Haerr

★★★★★

5 years ago

I had a great experience with the repair, pricing, and customer service. Repair: They fixed the blend door actuator in less than an hour. My AC runs like new. Pricing: I was charged a fraction of what all other repair shops quoted me for. That was before my military discount! Customer service: Everyone working there was smiling. Robert was very personable and will make sure it is a good experience in every way. We became friends as I waited for my car. Definitely worth driving 30 min for that service!

Julie Metz

★★★★★

5 years ago

I brought my car to Virginia Auto Repair after a few incidents with my previous auto shop. Right away they were professional, and extremely knowledgeable. My technician, Jay, found an issue that I never would have even known about, but because they took thoughtful time and effort into repairing my car, my trust is with them 100%. This is an amazingly run business, and Jay now has mine. If you’re looking for a new shop in the Stafford area, I highly recommend Virginia Auto Repair!

Sarah Wessel

★★★★★

6 years ago

Great auto repair shop! The techs and customer service were on point. I really appreciated how the manager showed me what was wrong with the car, after watching him draw out a picture to someone else to explain their issue and how it was fixed. They're accountable and up front about what's going on. I was given a lot of good advice on cosmetics and oils too, I felt comfortable to ask away...I was impressed with the service, price, and their hustle!

Brian Sasscer

★★★★★

6 years ago

Stacy and the team at Virginia Auto repair are fantastic. The customer service was first rate. They did a fantastic job on our vehicle which was done exactly on schedule as promised and to our absolute satisfaction. They even struck to their original estimate even though that ended up be under given a few unforeseen issues. 5 stars all the way!

Amna Rehmatulla

★★★★★

6 years ago

The owner and his mechanics always make sure my car is well taken care of whether it be an oil change, inspection, brakes, low coolant, etc. They are readily available and more than happy to help. They are honest and hardworking and I am very happy with their services. Thank you Virginia Auto Repair for making my experience working with you so wonderful!

Jake Taylor

★★★★★

5 years ago

I have a warranty on my vehicle and I spent $1200 out of pocket at two other approved establishments before finally calling my third and final place!! Not only did they fix my issue I brought the car in for but also found two others that the first two places should have found!!! Totally happy with my results and will be going back from now on and have them work on my vehicle!!! Thanks Jay for your honesty and attention to detail!!

Paige

★★★★★

6 years ago

Amazing service and staff! Truly grateful for these mechanics, who worked hard to get my car done in just a few hours, and for explaining everything in detail for me about the process with what my car needed and could go without. There deals are exceptional, and they really try and help you.

Jose Quijano

★★★★★

5 years ago

I have been taking my 2020 Ford GT to Jay and his team, and let me tell you, they have done a fantastic job making sure my car is taken care of. I’ve been going to them for a few months and the results are awesome. I don’t know about you all, but I’m a very picky person with people working on my car. Working on my car is very complex because there is barely any room to work on my vehicle. Jay and his team were able to properly assemble every part/task I’ve given them in timely manner. DEFINITELY RECOMMEND!!!!

Neda Haghighi

★★★★★

4 years ago

While traveling to Petersburg, VA on 95 a lot warning lights came on including check engine, traction, etc. I took the first exit and by chance stopped at a gas station adjacent to Virginia Auto Service in Stafford. I turned off the engine and it would not start again. The gentleman at this shop came checked my car and quickly found out it was electrical. He started the car and moved it inside their shop to better be able to check it. He found out that exactly what was wrong. They didn’t have the part at the shop. And because I was from out of town, he offered to drive himself and get the part himself because I needed the car today, and ordering the part would have taken a very long time and possibly not today. He ended up to travel to another town to find the part. He went out of his way to help me. After he got back my car was ready in about 30 minutes or less. My friend and I much appreciated their kindness, efficiency, and professionalism. I strongly recommend Virginia Auto Service - I only wish I lived closer to them.

Zhelia Arif

★★★★★

6 years ago

The staff at Virginia Auto Repair were so warm and welcoming from the moment I first called them. Stacy did everything he could to help me out and keep the price low, fixing my car within a few hours of my call. I highly recommend this place to anyone in the area!

Naveed Wakil

★★★★★

4 years ago

Glad I discovered this place! Seems like they just got new management and the owners really are going above and beyond to satisfy customers. Not only was the work on my vehicle completed in a timely matter, they were honest enough to tell me I didn’t need a extra service that was recommended by another shop. Wish them the best of luck and most definitely will be returning when any of my cars need servicing or inspection/emission.