Lee Hill Auto Service

Mike Wine

★★★★★

4 months ago

I just had my truck aligned and wanted to share that the service was excellent. Brandon and Dana welcomed me warmly and made me feel at home. The technician was thorough and explained everything clearly. I highly recommend going here for all your automotive services

José Figueroa

★☆☆☆☆

a month ago

First and last time. Went in to repair the ambient temperature sensor (average repair cost $140-$200) and ended up paying $476. Couple issues: (1) the shop doesn’t follow their own operating hours. (2) they insist on charging a $190 diagnostic fee, even when you have completed the diagnosis. While I was told the diagnostic fee would likely cover the time of the repair (which averages less than an hour), the $476 repair cost came as a shock. Also, the diagnostic fee only covers an OBD scan and the issue at hand (versus other shops that conduct a complete inspection). (3) Was charged for repair parts, even when I provided all parts and was told they didn’t needed any other parts to effect the repair. (4) Was charged a credit card fee, even when I paid with a debit card. When I pointed to their sign and told them it was misleading, I was told they would correct it in the future but was not given a refund.

Linda

★★★★★

a month ago

I have visited more than two times now, today was my third time with a different car concern. The staff is so nice,they listen to your problem, and fixed my car every time I went in. Nice and clean atmosphere. Thank you Lee Hill Auto Service.

Pamela Anderson

★★★★★

3 months ago

Courteous and professional service from the entire staff. My repair was the Frankenstein of engine damage. The staff worked diligently to effect repairs and the results were nothing short of miraculous. I would give them ten stats if possible.

Josh Lipscomb

★★★★★

4 months ago

We moved back to VA a few years ago and one of our vehicles was experiencing a stalling issue. The team diagnosed and resolved the issue for us very quickly. If I move back to the area, this shop will be where I take my vehicles.

Andrew Wyche

★★☆☆☆

10 months ago

Unreliable service and scheduling. I am only giving them a 2 star review because I never actually had any work completed from them due to their inability to adhere to the schedule they gave me. I was quoted and scheduled to have my Cali Raised roof rack installed on my 4Runner. On three different days I was scheduled to have the work completed and showed up on the last two scheduled days (the first day they called to reschedule me prior to my arrival). Either way, they’re was an excuse each day for the reason they couldn’t complete the work we agreed upon (out a tech, too many other jobs, and down a tech on each occasion). I find it quite unprofessional to have me drive up to the shop which is 20 mins from my house just to have them turn me away each time. The last day I came, they couldn’t even find me on the schedule, mind you the guy who couldn’t find me was the guy who scheduled with me! Either way, sub par service, schedule and do business with them at your own risk.

Leon M

★★★★★

8 months ago

I have been coming to this auto shop since moving to the area. After some research, I trusted the stellar reviews and took my truck to get it serviced at Lee Hill. I wouldn't go anywhere else simply because even if I just have questions, or fixes they will help you out. They also stand by their service - I have had weird code readings, to small electrical fixes to major replacement...all done while being told what my options are, how much it would cost upfront, and what I can do myself. It's not simple finding a trust worthy auto shop so I want to spread the good name because this is a good team here and deserving of our business

Erika Patten-Miller

★★★★★

4 months ago

I love the service here! The staff is personable and friendly. They always work with our schedule and they offer budget friendly options.

Iysis Gregory

★★★★★

6 months ago

Very professional! My car was bring a bit tricky with them, but they did a great job fixing everything. Would be coming back for any future problems!!

Dennis Cox, Jr.

★★★★★

10 months ago

These are good, honest, and reliable people. They are very conscientious and will do all in their power to make sure the job is done right. Thank you to Brandon, our technician, and the shop foreman for your attention to every detail and for making an otherwise dreadful situation (breaking down on I-95) tolerable and in the end enjoyable. I highly recommend this repair shop to anyone needing repairs on their vehicle!

Aaron Ramey

★★★★★

9 months ago

What a great experience!!! They were the only shop in the area, (called 7 total), able to get my work van in and completed in the same day!!! They were fast, informative and just downright good people!!!! They kept me informed every step of the way! This will definitely be my shop for all of my work and personal vehicles going forward!!! Look nowhere else for your automotive needs!!!!

Elizabeth Bruce

★★★★★

7 months ago

We brought n a newly purchased used truck that was leaking fluid from underneath the engine compartment. George Curtin, the shop foreman, invited us to come in and showed us where there was extensive rust on the underside of the vehicle which had been purposely covered up with paint. They had meticulously uncovered the full extent of the problem. George provided sound advice, provided us with documentation/pictures, and volunteered to help us in challenging the used car dealer. The integrity of George and the Lee Hill team was refreshing. They clearly demonstrated a culture of serving the customer.

Carrie Kulp-Hanna

★★★★★

11 months ago

Lee’s Hill Auto Service is terrific, and my most recent repair by them was exactly what I’ve grown to expect over the past several years. Convenient, customer-centric and cost effective. Their personnel are all very easy to work with, happy to answer any questions and friendly. We take all of our vehicles there for everything from inspections, repairs and new vehicle evaluations. Can’t recommend them more highly.

Curtis

★☆☆☆☆

4 months ago

I called for a four wheel alignment and was quoted $420.00 for my 2021 Audi S5, Richmond Audi quoted me $180.00 for four wheel alignment, not sure why its triple the price but dont go there they aren't right

Sheliah “Sh shuff” Shuff

★★★★★

4 months ago

They knew what the problem was, it was fixed right away didn't have to wait 8 hours or all day. A good place to take your car

Audry

★★★★★

a year ago

The entire staff was great but especially jack who helped me with 5-6 calls on the day my car failed inspection and was looking to get it fixed including checking with his crew that the car should not of failed however good to get it fixed. They got me in and out in a few hours. They were nice, curious and really never minded my 5000 questions. Would definitely recommend.

Nichole Higgins

★★★★★

a year ago

I just moved to Va and had to have both of my cars inspected. They were really friendly and efficient. I waited and the process took less than an hour for each car. The waiting room is incredibly clean and the print outs for upcoming services were fully detailed. I’ll be coming back for any services I need going forward. I couldn’t recommend Lee Hill Auto highly enough.