Google Reviews
Isabella Humphreys
★★
☆☆☆
10 years ago
If you are OK with not having a car for 3 and a half weeks, take your car here. I only had a small dent on drivers door and some scratches from a hit and run. When I first took it in to them, they said, "the other shops will take 2 weeks plus to have the car done, we will only take 4 days". So I called after not hearing anything on the fourth day, and they said it would be ready next week. So I call the next week, and they tell me yet again it is going to be another week. Keep in mind, this is over the holidays so I had to borrow multiple family cars when I could. Granted, they do offer a loaner car, but my husband and I are only 20 so we could not get one. Which is understandable, but is still frustrating. Then 3 and a half weeks later when I am able to pick up the car, the tire pressure light is on and they are telling me they didn't have time to fix it so I have to take it to capitol. They had 3 weeks to fix it!! Those were my major problems with them, but on the minor side my car was all dirty and gas was empty. Whenever I've taken my car to get repaired in the past, they've filled up my tank, vacuumed it and washed it. The only reason I gave this two stars is because they did seem to do a good job. Looks like a brand new car when I got around to washing it. They were very friendly, but horrible with communication and setting expectations. Will not be using capitol collision again.
Computer Support
★★★★
☆
8 years ago
I've had two cars in for repairs here. If you are using insurance, this would be the place to go. A bit pricey if you pay out of pocket. Quality is good. Anywhere you get your car fixed, you HAVE to inspect every square inch of your vehicle so I found a few minor reworks but overall experience was good. My interactions with staff and getting a loaner was great as well.
Emily Gribben
★★★★★
5 months ago
The lady was so helpful and nice and very accommodating! Thank you!!
Veronica Diaz
★★★★★
9 months ago
My car was like brand new after repair. They did a perfect job.
Loli Pena
★★★
☆☆
2 years ago
disappointed on what they consider finished work. our back bumper had to be replaced. they gave us back our truck and the driver side of the bumper was not flushed. leaves me to question do they not have someone do a 2nd look to make sure or if they do, said person didn't care. i would give them 1 star for that, but i will give them 3 stars because when i took it back and called out their error they took ownership of the issue. quickly acknowledged it was not flushed and stated it was "way off". it was a quick fix.
Dawn Vanderhoof
★★★★★
5 months ago
They were very kind and did a great job
Tiarra Ruebesam
★★
☆☆☆
2 years ago
2 stars because my car looks great and runs great! Very appreciative of that. But, the communication there sucks….not to mention they have a paper in their waiting room saying the rules for their communication, but there was no phone call to let me know there was more damage after they told me 7days would be the max….that was in May. It’s now July and just got my car back yesterday. No phone call to let me know of delay in parts, no phone call to tell me they sent in the supplement to insurance, no phone call to let me know they got the supplement . I had to call EVERYTIME. Even got so bad, towards the end, I had to have my HUSBAND call to get answers because they kept just messing around. Thought we were in an era that we treat men AND women the same when it comes to customer service. Very disappointed in this company. I will be letting Capitol Chev know, who recommended them, that they should probably second guess capital collision as a recommended repair shop….also, you’d think after multiple reviews like this, they would fix something.
Ashlynn
★★★★★
a year ago
Best body shop. Super quick and reliable work. I got my car back quicker than estimated and it looked brand new. I couldn’t notice any difference.
Kevin Hill
★★★★★
2 years ago
Had my truck in to them recently for a door ding, which was being handled through my multi-shield plan that was purchased from Capitol when we bought the truck. The process was very straightforward, the work was quality, and my floor mats were so clean I had to look closely to see if they were replaced with new ones! 👏🏼
Jeanie Cooper
★★★★★
8 months ago
Wonderful staff. Super nice. Expert work. I couldn’t be happier. Reasonably priced. Highly recommend this one!
Mannersrgone B.
★
☆☆☆☆
2 years ago
From the moment I stepped foot into Capital Collision Center for my initial estimate, it became evident that my concerns were not unwarranted. Not only did I notice the lack of a warm welcome, but even basic amenities such as water or a cup of coffee were nonexistent. The office staff, content behind their counter, made no effort to engage or assist customers beyond their designated areas. This initial impression set the tone for the numerous missteps and failures that followed. After receiving my initial estimate and setting a work date with your facility, I took the initiative to send an email inquiring about the progress of the insurance claim. Shockingly, my inquiries went unanswered, prompting me to send a total of five emails in an attempt to establish communication and seek clarity. Unfortunately, each attempt to gain information was met with a deafening silence. This radio silence persisted until last Friday, when, out of the blue, I received a rushed phone call from your receptionists (or whoever they are). It became apparent that they had misplaced all the documentation I had painstakingly provided during the initial estimate. To say that this level of incompetence was disconcerting would be an understatement. Despite my mounting frustrations, I held out hope that we could salvage the situation and move forward. However, it was during this chaotic phone conversation that my wife inadvertently pointed out a critical error. The appointment date, which we believed was scheduled for 11/23/23, in your own handwriting, was, in fact, on a Sunday. It was at that moment that the truth was revealed—the appointment had been mistakenly scheduled for today, Monday. Astonishingly, your team chose to wait until just minutes before our appointment to inquire about crucial insurance details, liability, and the amount I would be responsible for. Given the circumstances, it would be utterly irrational for anyone to entrust their vehicle to your care. To do so would be akin to signing an open check without any assurance of accountability or transparency. Consequently, I informed the gentleman on the phone that I would contact my insurance company on Monday to discuss the matter further. Disappointingly, he sent two emails on Saturday morning that failed to address the core issues, and subsequently failed to respond to any further communication attempts throughout the weekend. To add insult to injury, in a subsequent email, the same gentleman attempted to shift blame onto us, citing a miscommunication regarding the insurance provider's details. Not only was this response unprofessional, but it demonstrated a complete lack of accountability for your team's actions. Furthermore, he insinuated that, due to this miscommunication, your facility would be unwilling to conduct business with us, ostensibly to avoid any potential problems in the future. The ramifications of this entire ordeal are dire. What was initially anticipated to be a two and a half month process to repair our vehicle has now been extended to nearly six months due to the fact that we must start the entire process from scratch. This immense delay and the subsequent inconvenience merely compound the already overwhelming frustrations caused by your establishment's incompetence. It is unfathomable that your organization refuses to acknowledge any responsibility for the numerous shortcomings and delays that have plagued this entire experience. Instead of seeking resolution and providing exemplary customer service, your team has chosen to place the blame squarely on the customer, while responding with unprofessionalism and a complete lack of accountability.
Kamille L
★★★★★
2 years ago
Unfortunately I've had to come here 3 times now. But they always do a great job fixing my car. I refuse to go anywhere else! They are also kind and accommodating. I appreciate the tea/coffee/water and my toddler appreciates the kid magazines!
Rienna G
★★★★★
a year ago
I recently had my windshield replaced only for a month later to get a rock chip. Marissa at the front desk so kindly got me in quickly on a Friday evening before they closed. Wesley fixed my rock chip and did so taking care of the recent tint job that had been done. Wesley went above and beyond and at the end of his day and week. They were so kind, professional, and saved my windshield from the chip becoming worse: Wesley’s work from replacing my entire windshield to now repairing a rock chip is always impeccable. I highly recommend him and Capitol Collision.
Robyn Rubsam
★★★
☆☆
a year ago
Took 3 months to get an estimate and get my windshield replaced. I was quoted 3 weeks, and after the 3rd call it turns out nobody thought to check to see if the windshield has been delivered to the dealership that I got my warranty thru.... ugh
Teufel Wulf
★★★★★
a month ago
Thank you for the free repairs to Maria's car after she was attacked by a gang of violence masked men.
Cheryl Sabine
★★★★★
a year ago
Stopped to get an estimate on my toyota. Everyone was extremely nice and helpful. Estimator got a rag and buffed the damaged area. He didn't have to do that. Could have just given me a price and been done. Very much appreciated!!!
Kathi Murr
★★★★★
a month ago
We need more companies to show up like you did! Thank you so much for repairing Maria's window that was smashed by ICE.
Kathryn Long
★★★★★
2 months ago
Damian went out of his way to help me figure out why the hood of my car wouldn't open after I rear-ended someone! It ended up that I wasn't pulling the hood lever but the emergency brake lever! Silly me!
Ruth Andrade
★★★★★
a month ago
They do amazing work at a great price! I also heard what they did to help the lady out that got her window smashed in. Now that is a business who cares about their community! Thank you!
Jenny Walton
★★★★★
a month ago
Capitol Collision has shown themselves to be wonderful community members with kind hearts. I would 100% recommend them! If doing business with a company that actively demonstrates their values and character is important to you, they are a solid choice.
