About Business
Residents of San Jose, CA, San Jose have long trusted Capitol Mazda Service Center for their expert Car Repair needs. Whether you need assistance with Car repair and maintenance service, Auto air conditioning service, Auto electrical service or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.8/5 rating with 781 reviews. Throughout San Jose, and particularly in San Jose, CA, Capitol Mazda Service Center is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Capitol Mazda Service Center for any Car Repair inquiries or to schedule a visit to their San Jose, CA facility.
Google Reviews
Golam Md Muktadir
★★★★
☆
11 months ago
Had a routine maintenance on a new car. So, I am not able to comment on the quality of the work, but it should be great. The people were very accommodating and communicated well. My only concern is 2-3 hours lead time even when one makes an appointment. I was not prepared to leave the car for a day. Had much better experience with timing with other service providers.
Tevin
★★★★
☆
7 months ago
Wait time wasn't the best, but they solved my problem & warrantied a battery that had an internal short, no problem & no questions asked beside the necessary information. Service clerk Melissa was very helpful & personable, she helped make the experience better.
Vinish Reddy Pannala
★★★★★
3 months ago
Recently bought a Miata. Mike Wynne took care of us and let us test drive the cars patiently, 10/10 for customer experience.
D R
★★★★★
9 months ago
I reached out to Capitol Mazda - Service Dept and was put in contact with Dennis for a diagnosed cracked cylinder head. Having been told it would be several thousands of dollars to repair, I was only expecting to hear bad news. Dennis was calm, professional, and extremely helpful from the start which put my worries at ease. He quickly had my vehicle inspected, confirmed the diagnosis, and went to work on getting the vehicle repaired. It didn’t stop there. Dennis and his team brought the issue to the attention of corporate Mazda and gave me the great news that aside from the deductible, the overall repair expense would be covered! In person, I had the pleasure of being helped by Jason in the service department. He was also extremely professional and fantastic to deal with. Jason and Dennis communicated prior to my arrival and had a loaner vehicle waiting for me. After a couple short weeks, I picked up my vehicle and it was good as new. 10 out of 10 experience and I would absolutely go back to Capitol Mazda and/or recommend their service department to a family member. Thank you, Dennis, and team!
Charlie Theo
★★★★★
3 months ago
Melissa was polite, straightforward, professional. She provided an accurate timeline. And I am very satisfied with the results
wendy
★★★★★
Edited 9 months ago
Brought my baby, 2024 CX30 for its 1st oil change & James Miller, Service Advisor promptly assisted me upon my arrival. Thanks to James & the service technician my car was ready for pickup in 45 minutes, I appreciate the prompt service given i made the appointment 3 hours prior to my arrival.
Tryll Susa
★★★★★
2 months ago
Melissa in the service department was fantastic! Super helpful, communicative, and made my visit smooth from start to finish. Thanks for the great service, Melissa!
Gerry Beylerian
★★★★★
a month ago
Melissa Olson and her team were very helpful when it came to maintaining and repairing my Mazda CX-5. Highly recommend the team at Capitol Mazda!
Jennine Webster
★★★★★
3 months ago
Dennis in the Service Department is the best! He helps me get in and out and On the road again. The services are pricey but it’s nice to be able to trust my service advisor, and the team at Mazda.
Keri Barton
★★★★★
2 months ago
Working with Melissa as my service advisor at DGDG Mazda was a great experience- she was thorough and thoughtful in her communication, always kept me apprised as to what was going on - and it was a complicated job with needing a part made my a machine shop.
Stuart Scott
★★★★★
3 weeks ago
Great Sales staff and very helpful Service Advisors. This has been my best experience buying a new vehicle and I have purchased many over the years.
Sandra Fortino
★★★★★
Edited 10 months ago
Excellent all the way across ! Thank You ! Jaime you Rock ! Your Kindness was unmeasurable!! My car was done in good time ! The lounge I hung out in was very clean and comfortable and cozy !! All the peeps in the service department were great even that gorgeous mascot Max !! Beautiful! He just about talked me into new car !! ( just kidding) but I was thinking about it!! Thank You Capital Mazda ! I felt completely Taken Care Of Jaime you’re the BESTEST !!! And thanks for the beautiful wash guys!!
Jiro Saito
★★★★★
a month ago
Melissa Olson was the best service advisor I have had at the dealership. She was attentive and kept me well informed of the progress of the service being done to my car. I will always ask for her assistance.
Kiarash Yavari
★★★★★
3 months ago
It was a good experience. Ryan and his manager Steve help me to buy a new car. Good customer service. The car itself is a good deal in compare to other options I have. It comes with more comfortable features. I could also buy a basic toyota or honda. But this one was offering better features.
Gerry Beylerian
★★★★
☆
2 months ago
Melissa Olson was great! Very friendly, responsive, and helpful when it came to my service and warranty claim. I highly recommend her, and I thank her for her help! The negatives I would state about the place is the prices, which are too high, and the facilities that could use some remodeling...
Ozzy Max
★★★★★
3 months ago
Honesty I have never gone out of my way to take these surveys. But I had the best sell man. I felt great after leaving the dealer. I personally feel like the sell man is going places and wish him the best of luck and if I am ever looking for another car he will be my first phone call and my family as well.
Ashvin Patel
★★★★★
3 months ago
Melissa in the Service Department was incredible! She was professional, attentive, and kept me updated throughout the entire process. She made everything easy and stress-free, and went above and beyond to ensure my car was taken care of. Excellent service and a great experience—highly recommend Melissa at Capital Mazda!
Deanna Mendez
★★★★★
3 weeks ago
I had to make a second trip to Mazda service due to issues with an outside warranty company. Again, the service was incredible! This time Melissa was my advisor and she was awesome! Constantly kept in communication. I never had to wonder what was happening with my car.
maria duncan
★★★★★
a month ago
I want to give a special shout out to Nick Noble at Capitol Mazda. I purchased a used Mazda at a different dealership and had a myriad of issues within a couple of months including the transmission needing to be replaced. It was a nightmare and caused a great deal of stress for me. As the car was close to the warranty expiration date, I asked the dealership where I purchased the car to do a complimentary inspection to make sure there were no further issues with the car. When I purchased the car, the vehicle inspection report indicated that everything was "excellent" yet a few weeks later, the transmission went out stranding my daughter in LA. It took 2 1/2 months to get a new transmission. After finally getting the car back and all the inconvenience and added expense I incurred, I reached out to the dealership where I had purchased the car with a simple request. I simply asked that they perform a complimentary inspection of the vehicle to make sure everything else was in good working order. I even had the assistant used sales manager at the dealership take a test drive with me and he noted that there was some noise coming from the front wheels. He declined, however, to give me the complimentary inspection and stated that I would have to pay them approximately $200 for the inspection. Clearly, the dealership did not value my business and lacked integrity as demonstrated by their unwillingness to do the right thing. Needless to say, they will never get any future business from me. I then contacted Capitol Mazda and had the great fortune to get Nick Noble in the service department on the phone. What a prince of a guy. The difference in the treatment I received was night and day. He apologized for my bad experience at the other dealership where I had purchased the car and he offered to do a complimentary inspection even though I had not purchased the car at Capitol Mazda. I found Nick to be very professional and very personable. His customer service skills are exemplary and he made me feel valued as a customer. When they performed the complimentary inspection, they found the front wheel bearings were worn so they replaced them at no charge as it was still under the warranty. The car now runs beautifully and I feel safe driving it knowing that it was carefully inspected. I will be purchasing another vehicle in the next few months and Nick Noble has earned my business on behalf of Capitol Mazda so I will be contacting them when I am ready to make the purchase. I highly recommend this dealership and especially Nick Noble for anyone needing to purchase a car or have their vehicle serviced. The integrity they demonstrated when I came to them with my concerns has made me a customer for life. Thank you Nick!
KamilTheKhan
★★★★★
a month ago
Had an engine issue with my 2020 Miata, and Capitol Mazda was incredible at helping diagnose and fix the issue. The entire team was extremely communicative, helped me bring together the maintenance documentation for Mazda’s warranty, and made the entire experience completely stress free. I’ve visited other Mazda dealers and service centres in the Bay Area and this one is by far the best. I trust them, and will be getting my service done here in the future. Thank you to Jamie for guiding the process, and getting my car back up and running!
