Car Toys

Jason Johnson

★☆☆☆☆

3 years ago

Absolutely terrible detailing service. Portions of the driver area weren't even touched by a rag or a vacuum. OK. So I bought a Groupon. My bad. Had to pay double the Groupon price for pet hair. Then they tried to upsell me more than double that already doubled price, again, for cargo area in a subcompact hatchback. But the driver's area wasn't even cleaned! See the attached pics... This is how they gave my car back to me. Standing dirt and dust around the shifter and the handbrake. Absolutely garbage job. They never even tried to clean it. While I was dropping off the car, I spent about 30 minutes looking at remote starts... No one even asked if I needed help or had questions. We need a remote start and possibly new speakers. You can bet that neither of these things will be coming from Car Toys. I haven't been to a Car Toys in years. Now I remember why. Save your time and money. Don't use their detailing services.

Mick Lloyd-Owen

★★★★★

8 months ago

When my stock stereo died a few years I had Car Toys put in a whole new mid-level system. Not cheap but good value components. It sounds amazing. The amp developed a problem after the warranty period, sadly, but the manager gave me a screaming deal on a replacement and threw in a 4 year warranty free. "You spent a bit of money last time you were here. We're going to take care of you," he said. That's how you keep customers. Thank you, Car Toys.

Tamera Bradford

★★★★★

Edited a year ago

The best customer service !!! Wouldn’t take my car any where else ! Love these guys ! Got tinted and a upgraded stereo!

James Kay

★★★★★

5 months ago

I got my amp installed here a couple of years ago, changed my battery last week and everything stopped working. I got a next day appointment and they identified and fixed it in less then 5 minutes, no muss no fuss. (I didn't plug the AMP back in because I'm dumm). Thanks, guys!

Jake

★★★★★

Edited 5 months ago

Aaron is absolutely fantastic. Super knowledgeable, and has helped me with everything I need. Excellent customer service, couldn’t recommend him or Car Toys more. Thank you Aaron.

Mark Vogel

★★★★★

7 months ago

Love this place. Have purchased many things there. Stereos, remote start and two amazing detail jobs. Both times I had tons of dog hair in car. But when I picked the car up, it was better than new. Highly recommend car toys for all your needs. Great very helpful staff. Have had to come in a couple times to reprogram remote start after dead car battery as well as reprogram stereo to connect to new cell phone. Everytime they have been more than willing to help out.

Daniel Sheriff

★☆☆☆☆

6 months ago

Felt out of place felt like the associate that was helping me couldn't be bothered. Body language says a lot.i asked for a whire harness there were two in stock they were not. I made purchase of the dash kit and left and then came back for 2 gauge wire guy stood there in shock like I was just some sort of idiot for coming back in for 2 gauge wire to be fair he did explain he only had 0 gauge and 4 gauge but still felt brushed off and dismissed when stores are going under because of online competition you'd think stores would jump all over to help a physical customer but it made me kind of glad car toys is in a toilet spin I've been a customer for 25 years and have installed stereos and upgrades from the locations and have performed 15 installs using car toys as my go-to... Farewell car toys

Traci Crawford

★★★★★

8 months ago

The staff could not have been more professional & friendly, & the service was fantastic. My 2009 car's exterior was detailed & it looks brand new! I will definitely go back for further work. As a side note, there was a very combative, unruly customer in the facility when I was there, & the staff handled that situation professionally & safely...kudos!

Suzy Orth

★★★★★

a year ago

Aaron and George were great! Patient and concise with their sale and presentation. I was very happy with the end result!

Barry Williams

★★★★★

7 months ago

I received the exact electronics I wanted. I was informed of the price of the extra equipment it required to install it. I am happy with their performance and instructions on how to use the equipment. They hooked up my phone to the new system. I would tell friends to go and check them out also.

James Howlett

★☆☆☆☆

Edited 6 months ago

Told that they don’t do any scheduling for appointments. First come first serve. That makes things very difficult to plan for especially if you have to wait for them to complete. Now they changed quote for $250 for a radar power cord installed to $400! Would have been nice to have been able to setup an appointment. Won’t ever be coming back

Hilland Giels

★☆☆☆☆

8 months ago

The store employee was wonderful extremely knowledgeable and helpful, however I ended up having electrical issues with my car and went to store to obtain a refund which I had paid $1000 in cash. I was told it would need to be returned via a check from their corporate office and that it would take approximately 2 weeks. It has now been 9 weeks and the employee who originally helped me said he doesn’t know any information about it so I spoke to the store manager who said he would call corporate and then call me back with an update, that was 3 weeks ago and I still haven’t received a return phone call. Upon calling the corporate headquarters phone number there are only 2 options to choose from and both hang up on you after choosing it.

Conrad Knap

★★★★★

9 months ago

We had an amazing experience at Car Toys in the Valley. From start to finish, the team took excellent care of us while replacing our stereo and backup camera. Joe, the tech who helped us, was especially fantastic—professional, knowledgeable, and genuinely kind. He walked us through everything clearly, made sure the installation was clean and seamless, and even took the time to answer all our questions. You can tell they really care about doing the job right and treating customers well. Our new system works perfectly, and we couldn’t be happier with the service. Highly recommend this location—thank you, Joe and the entire Car Toys team!

Tony Deere (BlckJkxciv)

★★★★★

3 years ago

Iove this shop. I have zero complaints at all. As a Big Rig Trucker, these guys are the most friendliest, problem solving guy's I've meet in all Car Toys shops, throughout all/other states. Whenever I need my Big Rig, or car to be upgraded, I'll bring them all the way from my city Chicago, to here, anytime!

Greg Fogle

★★★★★

6 months ago

Great customer service and pricing, got my car in same day I called and done within a couple hours! And the window tint looks amazing! Would definitely recommend anyone looking to get their windows tinted! 10 out of 10

Mason Reynolds

★★★★★

9 months ago

I wouldn't know where to begin how to describe my experience with Joe and Aaron other than it should probably be illegal to be that frickin awesome! From prices to booking installation and speed in wich My truck could be finished had everyone of their competitors beat! By far! Not even close! They did a full truck stereo system! Head unit, front and rear door speakers dual 12 in. subs boxed and out of site behind the rear seats. Two amps! one under each front seat. Stinger 10.1 in. infotainment system. Everything looks as it was factory fit and finish. Superb work! Within 24 hours of meeting these gentlemen my dream system was installed and going home with me! I can't thank you guys enough! Car Toys is the only place I'll go for car audio and entertainment upgrades from now on!

Kswizz

★★★★★

Edited 3 weeks ago

Levi and his tech did an amazing job. Customer service was righteous conversations were uplifting and positive. Not to mention their Knowledge about my car was comforting. Killer job folks.