Reviews
Dustin Hildebrand
Stopped in to get my right front control arm fixed and replaced. Nicole and Ashely were very friendly, professional, sweet, and helpful helping me diagnose the problem, and coming up with a payment arrangement. Awesome and Great experience! I feel very blessed for their help. 🙂
★★★★★ a year ago
Julie P
Positive experience. Tires are working well so far, no issues. Nicole was kind and professional and deserves a vacation.
★★★★★ 6 months ago
Marcus Woods
I would not recommend this shop. Came in for fuel pump replacement ended up paying over 1400 for that. As I looked over my receipt i well over paid for the fuel pump. Almost 600 when I could have bought at same place for less then 200 (orileys). Im current talking to attorneys to sue. I also brought my receipt to different location and they were even confused on price.
★☆☆☆☆ 8 months ago
Dillon Pieper
Took my friend here to get a 2nd opinion on the caliper/piston leaking. They said they could do a free estimate. Set up appointment. Get done with appointment and they said $117 for an estimate that was supposed to be free. Called it a full inspection/diagnostic. Our appointment was for a free estimate. Guy said nothing is leaking there is no problem. Our driveway says otherwise and the 90%empty brake fluid resevoir we had to refill and continue to refill. They also quoted us on the "free" estimate that if we got everything fixed it would be 1100$. I am a previous Mechanic by trade. These people have no idea what an "Estimate" is. I called back asking to see if they do free estimates and the lady wouldnt tell me what they consider an estimate. It is defined on google what an estimate at a car shop is.
★☆☆☆☆ 10 months ago
Jimmie Smith
I came in here with a Groupon coupon to get an alignment done. Car X told me I need $2000 worth of suspension work before they could align me. They lied. I took it to a shop down the street and got aligned no problem. I THEN TOOK A 4 DAY 2000 MILE ROAD TRIP WITH ZERO ISSUES. This mechanic had me thinking my car wouldn't make it down the street! What's really silly is i was willing to have them do about $1000 worth of work but because I didn't have $2000 they refused to do any work at all! And it turns out I didn't need any of the work anyways! When there's so many shops in the Des Moines market i would choose anywhere else but here!!
★☆☆☆☆ 9 months ago
Stephaine Gomez
Front counter customer service was amazing sweet and friendly. Tech was amazing. Did it in a timely manner is very professional.!
★★★★★ 4 months ago
Jo Reedy
Accidently put wrong location but this store did a great deal on my tires. Employees are helpful and compassionate! Thanks 🙏
★★★★★ 4 months ago
Becky Deitenbeck
Great service and honest people who care! I ended up taking my car here for a 2nd opinion for an alignment after a different mechanic supposedly completed an alignment on my car. My car was not safe to drive when i got it back from the other shop. I took it to Car-X for a 2nd opinion. SO GLAD i DID!!! Car-X was able to align my car, and now it drives like it should. Car-X has a new customer. They are honest and care about your safety! Will be back.
★★★★★ 11 months ago
Jeffrey Freel
Bait and switch! These people clearly told me one thing on the phone and then tried to lie me into grossly exaggerated costs(they attempted to tell me the AC compressor has to come off to do the job and I know there is no procedure that requires or even suggests that, after I had it towed in). Once I called them on their dishonesty they promptly refused to work on my vehicle. Great business model guys!
★☆☆☆☆ 7 months ago
Cerenitey Davis
The manager Nicole was super friendly. This place is awesome. I didn’t have an appointment but they didn’t have a problem getting me right in. Replaced 2 tires and all my brakes. I got my car back the same day! I highly recommend this place.
★★★★★ 10 months ago
Dakota H
Went to car x yesterday the 14th, I got my oil changed & tires rotated and the lady upfront, Nichole was very nice, very professional, very inviting & I left happy and grateful!
★★★★★ 4 months ago
thanh nguyen
I came to car x on Jan 26 2026 for wheel aliment my car and they charged me double ailment cost mean $134×2 and the labor is $510 within 1 hour???? So...any people come there think about that!.car x 3901 se 14 street
★☆☆☆☆ a month ago
Shilo McVay
Nicole is very knowledgeable, professional and friendly. She made my experience a delightful one. I will definitely come back.
★★★★★ 4 months ago
REX A
Zero stars. Check engine light is on & fuel gage shows below empty. They both worked before I dropped off my car there with a full tank of gas. They had to drain the gas tank to replace the fuel pump. They must have not hooked the sending unit back up. Over $1,200.00 that with a 10% Veterans discount charged $605.00 just for the fuel pump. And they didn't put all of the fuel back in the tank
★☆☆☆☆ 3 months ago
Alisha Ellis
Great friendly service, receptionist was amazing and a lot of fun to chit chat with. Service to my car was on time, fast, and they were also very nice. Will be coming back
★★★★★ 4 months ago
Adam Madison
Went into get an oil change and brakes inspected. They were very polite and professional. Took care of what I needed in a timely and professional manner. Thank you
★★★★★ 4 months ago
Dean Sturgeon
Not only was the office personnel, very professional, nice and courteous. The technician explained to me in detail everything that he had done, why I needed it done and I have to say my car has not driven this way in a very long time thank you Nicole and Rob. You guys are awesome.
★★★★★ 4 months ago
Micki Cunningham
I'd do 6 stars if I could. Went in for oil change, they were very kind a professional. i needed some other work done and they explained the importance of it, and which work I would need sooner and which work I could wait on. Very helpful. I will return!!! I think her name was Nicole.
★★★★★ 4 months ago
Austin Gilbert
I came in because my license plate was bent from a car wash and Nicole at the front end was beyond helpful . Although it was just a simple silly fix that I needed done the customer service from her was amazing and I would recommend to anyone!
★★★★★ 2 months ago
Alex A
I really don’t like leaving bad reviews because I believe every deserves the benefit of the doubt, but here we are. I went in to have my tires flipped on the rims as I had uneven wear, they were not willing to do that due to safety issues supposedly. That’s fine, I can accept that. They told me that my front strut assemblies needed replaced and was likely causing the uneven wear on the tires and I also accept that. They did that work and all seems fine there. Nicole was very friendly and easy to work with. They were fast and got me in without issue. My issue is that I’m now missing a lug nut because they didn’t appropriately tighten them on and it’s now gone. I take partial blame for that for not checking after 50 miles to make sure it was done right. I now have to contact Fuel to get another lug as they don’t just sell replacements. I’m also hoping I didn’t damage anything else on the rim after driving without a lug for who knows how long. My final issue is the fact that one of my $400 rims is pretty beat up. I’m guessing they used an air ratchet to remove the deep set lugs and after scratching the life out of my first rim they switched to another system to remove the rest. The work itself done to the truck seems fine, but the missing lug and scratched up rims has brought me to leave a bad review. The picture attached shows the black coating removed from the rim where their tool likely rubbed on the rim. I now have the hassle of getting a replacement lug and the concern of the damage that may or may not have been done having been without one for an untold amount of time. Again they were friendly people who otherwise seemed to do fine work, but if you have specialty rims I would be hesitant to go here.
★★☆☆☆ 8 months ago
