Carousel Motors

christin maiers

★★★★☆

Edited 11 months ago

No haggle pricing. That theory is wonderful, except. The 6 vehicles I priced were all at the highest end of KBB and Cars.com etc. The sales person Austin was kind. We couldn't see 2 of the cars we were looking at because they were getting fixed -oil change and maintenance - (came back unexpectedly an hour and a half later since we were driving by and they were still unavailable.) If they come up with a GREAT deal on a car, the no haggle would be great, but a price 2000 more than McGrath (2020 EdgeTitanium with FEWER miles there) is not a great claim to fame that you're not willing to haggle.

Barry T

★★★★★

3 years ago

I had been searching for months for a new 2022/2023 VW Jetta GLI Autobahn. My son was also searching for the same and told me there may be one at Carousel Motors in Iowa City. I called and talked with Yuchen W. and he said a 2023 GLI, Kings Red in color, was in transit to the dealership and should arrive in approximately six weeks. I explained we were out of state and asked if the vehicle could be sold to us. Yuchen said, "yes, we sell many cars to customers out of state". I put a $1k deposit for the vehicle. We decided my son would purchase this vehicle and I would purchase another I had located in Indiana. My son arranged for financing through his local Credit Union----the CU and Carousel Motors worked everything out over the phone. When the new 2023 GLI arrived at the dealership, in less than four weeks, Yuchen notified us. We arranged a time to pick up the vehicle, arrived at the dealership and Yuchen thoroughly explained features of the vehicle, etc. Met with the finance person and paperwork was finalized in less than twenty minutes, no surprises whatsoever, yay! This was one of the easiest and most pleasant car buying experiences I have had in nearly forty years, especially with the complication of being out of state, CU financing and buying a vehicle sight-unseen. A special shout-out to Yuchen W. who was wonderful to work with, very articulate, well informed and pleasant and a good communicator!! I would not hesitate to purchase another vehicle at Carousel Motors in Iowa City, working with Yuchen! Thank you Yuchen!!! PS: the Big Grove Brewery recommendation was excellent!

Joseph Buckwalter

★★★★★

10 months ago

We recently bought two cars from Al Baker at Carousel Motors. He found the perfect cars for us at a good price and made shopping for a car efficient and a pleasure. He followed up with us to make sure we were pleased with the cars. When we had trouble with the battery on one of the cars he personally came to our house, started the car and then replaced the battery and returned the car to our house. This was more than anyone could have expected. We encourage anyone who is looking for a new or used car to seek out Al Baker at Carousel Motors in Iowa City. You will receive excellent personal service. Joseph & Kathleen Buckwalter

Logan Schimanski

★★★★★

9 months ago

I just recently bought my Audi S4 from carousel motors. Ryan Wyant was my salesman and was super helpful setting up and showing me the car. Also, was very helpful and reasonable with negotiating the car price to a number that was comfortable for both sides. Would love to do business with them again in the future!

Shelby Smith

★★★★★

3 years ago

One of the best dealers I’ve ever done biz with. Everything always exactly as promised and their integrity is second to none. Tor Nicolas, the GM, is a man of his word and a true asset to the company. Thank you guys for another flawless transaction. My G63 is exactly what I had hoped for.

Lisa Goodwin

★☆☆☆☆

4 months ago

Update on my previous post. They finally called my son back. Well, they bypassed having to actually talk to him and left a message on his voicemail stating that if my son wanted them to look the vehicle over, it would cost him. We'll be reporting Carousel to the Better Business Bureau and also letting the local news outlets know how they treat consumers.

Janna Mydlowski

★★★★★

4 years ago

I purchase a lot of vehicles nationwide and this was by far the best experience ever thanks to Ryan Wyant at Mercedes. I was an out of state buyer and everything was handled over the phone with the highest carrying and professionalism by Ryan. I appreciated his quick responses, transparency, honesty and performing just as promised. The car was ready upon my arrival and all paperwork was waiting for me as well. In & Out transaction without any hidden, shady and unpleasant surprises. Truly just the best experience ever!!

Rafael Diaz

★☆☆☆☆

6 months ago

Fraudulent practices at Carousel Motors. Went in for "Service B" as indicated on the dashboard of my Mercedes-Benz. Left without cruise control working, blind spot indicators, vehicle wouldn't get out of first gear, and wires wrapped around the drive shaft. We were told that these issues existed before we got there. I drove apart 2 hours from my home to the dealer for the service appointment. My cruise control has always worked and I can assure you I didn't drive almost 2 hours stuck in 1st gear.

Jack

★☆☆☆☆

3 months ago

Assured me to get key made and it would get programmed. I explained entire situation that there was an issue with the epc and they assured me it should be fine and “not related to getting a key programmed”. They scheduled the appointment and now I have a key that is not programmable and won’t give my money back. Spoke to parts and parts said talk to service, service says talk to parts then I got hung up on when I asked for a higher up. I don’t know anything about vehicles why I bring it in, and they take advantage of that. Beware, scam artists..

Bob Tierney

★★☆☆☆

5 months ago

Tried to buy a Mercedes here a year ago. The salesperson was great, did everything right and got us to put down a payment to hold a unit coming in within a month. Waited the month and returned when the vehicle was delivered. Went to make the purchase and some punk sales manager offered us basically half of what your tradein was worth. He had the smell of nepotism all over. When I asked him for the actual value, he smugly said, 'well I guess I coud do that if you had two vehicles to trade in.' This caused my wife to cry and leave. I'll never do business here in the future, and I urge all those reading this to do the same. The sales manager is a pure jerk, and evidently not interested in making a sale. Too bad too, because the sales person was excellent, and was noticeably embarrassed by his boss's behaviour.

Elizabeth Fare

★★★★★

a year ago

I recently bought my Kia Forte from Carousel. It was my 1st time EVER buying a car from a lot. Justin was our sales man and he was absolutely AMAZING! Tj did all of our financing for us explaining every little bit along the way. They made my 1st experience of buying a car amazing. It was never like we were pressured into anything and they all treated us like we mattered! Definitely will be going back!

Kyle Korte

★★★★★

4 months ago

My wife and I bought our first electric vehicle and Nathan was exceedingly helpful with us and was willing to work with our schedule two hours away. He made sure we were all set and understood how everything worked. Would absolutely send a friend or family member to Nathan

Lisa Ranae Goodwin

★★☆☆☆

Edited 4 months ago

Update: John Vice, the General Manager in charge of their Used Vehicle division contacted me. He was very nice. Had my son come in, they hooked his Jeep up to their diagnostic machine and determined that it's a faulty gas cap. Simple fix, on our dime of course, which still doesn't seem right, but it is what it is. We are happy that someone did finally contact us and simply looked at the vehicle, which is all we were asking for in the first place. Went in last Wednesday with my son to purchase a 2013 Jeep Wrangler they had on their lot. The salesman, Michael, seemed nice, the test drive went fine, Shariff in financing was great. My son has had the Jeep exactly one week and has made three calls to the dealership for help. The day after he purchased it the Check Engine light came on and when he brakes the steering pulls a little to one side. All he has asked is to have one of their mechanics look at the vehicle to make sure that there is nothing major wrong with it. We understand perfectly well that it was purchased "AS IS", as they continue to say over the phone. HOWEVER, if you are going to sell a vehicle, you need to disclose everything you know about it before you sell it. I have bought enough cars over my lifetime to know, and my husband actually used to sell cars, that if a car has actually been inspected by the dealership, you know if it has an issue, and you don't cover it up and sell it "AS IS" at a high price. That is what crooks do. My son keeps getting the run around, saying that they will pass the message on to the salesperson, who never calls him back because he's always "with a customer", or they will "talk to someone and see what they can do", but remind him that he bought it "AS IS". For cripes sake, he's owned it seven days and he called you after ONE day and has gotten no results.

Leena Bhimanwar

★★★★☆

5 months ago

My recent experience at Carousel motors was outstanding, thanks entirely to Ryan Wyant. We bought glc 300. From the start, he was incredibly helpful and clearly answered all my questions. What truly set him apart was his effort in getting me a great deal that exceeded my expectations and made the final price very competitive. He made the process transparent and stress-free. I would absolutely recommend Ryan to anyone looking to buy a car.

Melisa Gerst

★★★★★

2 months ago

My son purchased a Ford Edge from Carousel motors. Yuchen was the salesperson who was super friendly and helpful both in the purchase and the drama that followed the purchase. Very shortly after purchasing the vehicle “as is” the transmission went out. Yuchen assisted us in getting the vehicle towed to a nearby shop and Carousel helped with the cost of the repair. Every single person I dealt with through the ordeal felt bad and wanted to help us out. Because we technically did not have a warranty I did not expect them to come through to the extent they did! Yuchen was wonderful in keeping us updated on the progress etc as we waited for the quotes/repairs etc. I cannot say how much my son, husband and I appreciate Yuchen and others at Carousel who helped us out!!

Kamryn White

★★★★★

a month ago

We recently leased a 2026 Jetta from Carousel Motors. Our salesman Ben was very knowledgeable of each vehicle that we looked at. He took the time to thoroughly inform us and answer all of our questions. The dealership was very accommodating to our needs, and it was a very efficient trip. We arrived, test drove the Jetta, talked numbers, and were leaving with our new car in a little over two hours! Ben also took the time to explain all of the functions in the car and answer and last minute questions we had before we were on our way! Would highly recommend working with Ben at Carousel Motors if you are in the market for a new vehicle.

Emily Petersen

★★★★★

6 months ago

My boyfriend and I recently leased a new Mazda CX-5 from this location. Thomas was the primary seller who created an excellent experience for us. We came in with a very clear idea of what we wanted - both in a car and financially, and Thomas delivered seamlessly. All of our questions and concerns were answered as thoroughly as we needed, with no uncomfortable pushiness or urgency. This was our first experience with a car dealership (we bought privately prior to this), so naturally, we came in curious what the process would look and feel like. We left with a lasting, very positive experience and an incredible new car! Thank you!