About Business
For professional Car Repair care in Iowa City, IA, Iowa City, look no further than Carousel Motors Mazda. Their team excels at delivering top-tier results for Auto repair shop, Mazda dealer, Car dealer and related Car Repair needs. Their customer-centric approach has earned them a 4.0/5 rating based on 47 pieces of feedback. They have become an integral part of the Iowa City, IA community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Iowa City, Carousel Motors Mazda is ready to assist with your next project or repair.
Google Reviews
Hunt Blatz
★★★★★
Edited a year ago
We bought our CX90 here. We're happy with the car, price, and service.
Dennis Thornton
★★★★★
4 years ago
Jason in the service department was outstanding. He was detail oriented, excellent communicator, and super courteous. I highly recommend Jason and his service manager for all! Thank you Jason !
David Gleason
★★★★
☆
a year ago
Friendly and helpful. Will negotiate if your wife doesn't tell them how much she loves the car.
sharon farnsworth
★★★★★
5 years ago
We bought our first Mazada a CX-5 from Sonny Dzafic in 2017. Two weeks ago we decided on something a little bigger the 2020 CX-9. Sonny once again showed his professional quality and superb customer service. Carousel Motors should be proud to have you on their team. You go above and beyond to make purchasing so easy, Thank you Sonny, Kent and Sharon Farnsworth
john spenner
★
☆☆☆☆
5 years ago
Refused to sell the car I was interested in for the price it was listed on Autotrader. I even showed the listing to the salesperson. I went to another dealer and bought a year newer car with 10,000 less miles for a lower price.
mohamed salah
★
☆☆☆☆
3 years ago
try to avoid them . I bought extended warranty for my 2019 car and I was told that I can cancel it anytime . and now it is the 5th week since I canceled it and yet I didn't take the money .and it is good to mention at the beginning I was told I will receive the money after 3 weeks so I called them and they told me one week more , and again I called them and they told me 1 another one week .and now I will gonna start the 6th week and I didn't received the money yet. I know the market now is not that good to find what you are looking for so if you can avoid them you are the winner , if not you need to be very careful because they are not professional .
Chris LaMore
★★★★★
2 years ago
I went to carousel to trade in my 2017 Miata. Loved the car but at 6’6”, it’s a little cramped. That’s when I met Yuchen Wei. First car salesman I’ve ever met that possessed honor, integrity and respect. He knew the vehicles he was selling and offered more information than I had thought to ask. I had wanted a new CX-5 and he would have sold it to me but he wanted me to see a trade in that had just arrived. This car had more features than I knew existed and was less money by far! Less money means less commission. Who does that?! I still have the car and love it! I took my daughter to carousel and she bought 2 vehicles there and tonight I took my girlfriend and she is very happy with the service Yuchen Wei, provided. Four years after I bought my cx-5 from him, he still remembers my name. I couldn’t remember his so before we went, I spent an hour looking him up on the internet. I wanted him to be the one my girlfriend met and he didn’t disappoint! God bless this young man! I hope his superiors realize his talents!
B X
★★★★★
3 years ago
Didn't end up buying a car from Carousel Mazda, as they didn't happen to be allocated with the color-trim combination we like. But Sage has been very helpful and responsive throughout the process!
Nick Sparr
★★★★★
9 years ago
I've been taking my Mazda here for a couple years now. I bring it here because I can feel confident that I'm leaving my car in capable hands, and because I will receive an honest, thorough assessment of the car's condition when it's returned to me. This service center has met or exceeded expectations on every visit. As an added perk, their waiting area complimentary snack bar is top notch.
Steven Kroencke
★
☆☆☆☆
3 years ago
Best not to take your car there to get worked on, I did 2 yrs ago to have them replace the rear brakes and now I did it cause one brake was locking at times. The mechanic did not put anti squeal on the back of the pads and probably didnt do the job right for them to fail in 2 yrs, let alone the rear brakes. The front are most of the stopping power
Jewel Manders
★
☆☆☆☆
5 years ago
I brought my 2017 Mazda6 here on February 18th 2021 to have my windshield wiper fluid system looked at and fixed. When I received my car back the windshield was cracked. They did not tell me this I saw it myself. Then after looking at the photos it proved there wasn’t a crack when I entrusted my Mazda with them. Their reaction was very unprofessional. They said they were going to fix it and would call me. After 3 hours I called them for them to say they weren’t going to replace the windshield. Claiming it had a chip when it did not. The replacement cost me 860 dollars. I won’t be taking my car to this dealership again. I recommend you don’t either.
Vik
★★★★★
6 years ago
Pressure and Stress free test drive and look at the vehicles of interest. Then when I was interested but the car was out of my range, they were flexible and understanding and gave me a decent enough drop for me to agree to purchase the car that I wanted. They were very interested in making sure I was happy with my purchase. 1 thing I recommend is, if you're buying from carousel, get the extended warranty package. Cover for any mechanical or electrical issues covered by the warranty. Quite nice, worth it. My salesman Benjamin Cool, volkswagen specialist was very patient and understanding. Their finances guy Sharif was great too. All in all a great and welcoming place.
Zephyr
★★★★★
2 years ago
Purchased a used Mercedes and the dealership was very forward with the issues the car had… worked with me as well as not trying to push me into a deal I didn’t want to do. Tyler and Brian were very helpful making the buying process no more than 30 minutes.
Roy DeSimone (Royalty087)
★★★★★
2 years ago
I recently purchased a Mazda CX-50 from Carousel Mazda and had the pleasure of working with Lewey. From the start, his attentive approach made the car-buying process simple and enjoyable. He was incredibly helpful and informative while I was trying to decide exactly which model and trim I was looking for, but what sets Lewey apart is his dedication to customer satisfaction. Even after the sale, he followed up to make sure I wasn't having any issues and was settling in nicely to my new car. Once we'd worked out our deal, the dealer financing phase was also quite painless. The Mazda credit application was straightforward, and when I took delivery, I only needed about 20 minutes or so with the finance manager to get all the various forms signed for the loan, purchase, title, and trade in. If I'm still in the area when it comes time to get another vehicle, I'll definitely be reaching back out to Lewey and Carousel.
Steven Beaudoin
★
☆☆☆☆
2 years ago
Service department told me over the phone they'd have to see my vehicle in order to tell me what model infotainment system I had for a screen replacement. Came in twice. First visit was told they'd have to scan it, so I'd have to make an appointment. No mention of any kind of fee to just identify which model I had. Upon 2nd visit, was told they'd have to charge me $80 for " diagnostic". I didn't need a diagnostic, only needed to know if the screen could be replaced. After being told I should know there would be a charge for something so simple, I left. Was simply dismissed, with no apology or any accountability whatsoever.
Charles Roland
★
☆☆☆☆
4 months ago
Predatory tactics. Wife went in for an oil change and almost 1300 dollars later had services which were initially not needed or wanted.
Jamie Toomer
★★★★★
10 months ago
I just bought my 2nd mazda cx5 from carousel motors in 3 1/2 years. Sage wisner helped me for the 2nd time an I can tell u this I will always go there they are amazing to work with an for me have done a great job. Thanks again an thank you sage for an amazing job.
Andrina Timmins
★
☆☆☆☆
2 years ago
Terrible. Had a sensor issue with an almost new vehicle where the back would not latch. They replaced it and then it happened again less than 8 months later. When I went in, they said I would have to pay an $100 deductible for the vehicle for them to fix the exact same thing they already fixed. I already paid for the extended warranty as well. The service manager actually looked at me and said, "at some point you will need to start taking ownership of your own vehicle". We also had a horrible experience the first time we went. They sold us a used car that had an issue coming off of the lot. It sounded like the bottom was going to fall out. They refused to take it back within 45 minutes of selling it for the issue but admitted that there was an issue and forced me to pick another vehicle on their lot or keep it. We have also heard they are terrible by many University of Iowa employees by just essentially ripping people off financially. Just terrible all around. Please Go somewhere else!
Alex Paternostro
★★★★★
2 years ago
Bought a Mazda at Carousel recently and had a terrific experience with Sage (sales) and everyone else involved in the process, from reception to finance. I knew what I was looking for and I appreciated the staff being honest and upfront about inventory and pricing, rather than a constant game of smoke and mirrors. The staff offered amenities and higher priced options but respected any declines and moved on without hesitation. Because of my experience I’ll certainly return and consider buying my next family vehicle from Carousel again, and again after that.
DiLy Fly
★★★★★
2 years ago
We had an excellent experience buying a new SUV from them. We cannot say enough nice things about our salesperson Yuchen Wei. He is very knowledgeable about the vehicles he sells. My husband is very technical and Yuchen went in-depth when answering. Buying a new vehicle can be challenging because there are so many new features to learn and he took the time to show us everything. Our trade-ins amounts were about what we thought we would get if we had sold them by ourselves but without any hassles. I was able to get the color and features I wanted the most without waiting for it from the factory. They had a very nice selection on the lot.
