About Business
Carriage Shoppe is a leading Car Repair specialist serving the Fort Collins, CO, Fort Collins area. They provide a wide variety of solutions, including Auto repair shop, Auto body shop, Auto dent removal service, and other Car Repair tasks. Boasting a solid 4.7/5 rating from 287 verified reviews, their reputation precedes them. As a locally-owned business in Fort Collins, CO, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Fort Collins, CO.
Google Reviews
Brooks Ramsey
★★★★★
4 months ago
I would not take my car anywhere else for body work. Their customer service was top quality. They communicated every step of the way so I knew exactly where my car was in the process and when I was going to get it back. In addition, they detailed it very nicely and uncovered a pair of expensive sunglasses I had lost a year ago and couldn't find. You will be in great hands if you take your vehicle to this amazing shop.
Scott Addington
★★★★★
5 months ago
The Carriage team was awesome with my truck repair. The process was very smooth and estimate accurate. They kept me updated along the way and finished in a timely manner. The final product was amazing and they cleaned my entire cab area upon delivery. I would highly recommend the Carriage Shop for you autonomy needs!!
Gabbie Jablonski
★★★★★
a year ago
I can't thank Carriage Shoppe enough for the incredible job they did replacing both the front and back passenger doors on my Honda Accord after someone ran into me. Their communication was 10/10. They kept me updated every step of the way, which I truly appreciated. Steve was a pleasure to work with, and the entire team went above and beyond, even detailing my car beautifully. The quality of their work speaks for itself! I highly recommend Carriage Shoppe to anyone in need of auto body repair. Thank you again!
Rigel Smith
★★★★★
a year ago
Carriage Shoppe restored my vehicle to a state of perfection!! My car was side-swiped across 3 panels. They replaced the passenger door, repainted it in a flawless scarlet red, applied a clear bra, refinished a scratched wheel rim, aligned the wheels, replaced the mirror, and handled many other details with incredible precision. From start to finish, the customer service was top-notch. Scott, the estimator, was extremely helpful with scheduling, overseeing the repairs, and keeping me informed every step of the way. Valerie at reception was friendly and made sure I always knew the status of my car. The entire team—Zach, Paul, Kirk, and others—did A+ work making the car look absolutely perfect. When I picked up my car, it was polished, cleaned, vacuumed, and spotless—the attention to detail was impressive! The paint job was as good as factory quality, and the entire vehicle looked like it just rolled off the showroom floor. Professional, friendly, and on-time service. If you need expert bodywork, I highly recommend Carriage Shoppe Body Shop!
Shawn Ridley
★★★★★
4 months ago
Carriage Shoppe has always done excellent work. They have always been very professional and courteous and made the process extremely easy. They are always our first choice if we have to have repairs done on our vehicles.
Simone White
★★★★★
8 months ago
I had such a great experience with Carriage Shoppe! I crunched up the hood of my car and was feeling pretty stressed, but from the moment I walked in, they were incredible. They offered me a drink, were genuinely kind, and took the time to talk me through every step of the repair process. They gave me updates pretty often, which really helped ease my mind while my car was in the shop. Not only did they fix the hood to perfection, it looks brand new but they also detailed the inside of my car, which was such a sweet surprise. Everyone there was so friendly and thoughtful. I couldn’t recommend them more.
Liz Mim
★
☆☆☆☆
7 months ago
This isn’t the first time I’ve used Carriage Shoppe, but it will be the last. Took my vehicle in for an estimate and when I decided to schedule the appointment to get it fixed, I had a terrible experience. I spoke with Valerie who spoke to me in a very condescending and disrespectful tone. I called her out on it and scheduled the appointment anyway. When I called back and asked to speak to a manager, she lied and said she was the manager and that the only other person there was Steve, who did estimates. She argued with me and was extremely unprofessional and rude. I called again and spoke to Steve who connected me to the actual manager, Mike, who scolded me for the phone call, before he said “if there are this many problems right out the gate, maybe this isn’t the shop for you.” If I could give zero stars, I would. Customer service and consideration is a joke. Which is laughable, because I’ve done business with them in the past and they were the complete opposite from what they are now. Do better, be better. And retrain your employees on how to speak to people who are giving you their business.
Russ Austin
★★★★
☆
7 months ago
My car has been hit three times in parking lots. Once major damage and the other two minor. The body work and paint they did good job each time. Replaced a tail light while I waited. Fair priced. However, dealing with the receptionist is hit or miss. I was supposed to get called when parts were in, never happened. I just swung by to check and they were in and car got fixed immediately. Another time stood there for like 2 to 3 mins before she asked can I help you. The first time she was great...side note...each time I was there I was the only one in the shop... So body work and paint 5 stars Service, friendliness, etc. 3 stars Pricing 4 stars
Pat Cain
★★★★★
4 months ago
Carriage Shoppe fixed my passenger side mirror. Perfect match, very quick, reasonable pricing, very familiar with the insurance process, timely and informative communication by text and phone calls.
Cassandra Theisen
★★★★★
5 years ago
I am beyond impressed with my experience here. I needed moderate repairs due to an accident. They work with Enterprise and the rental car was waiting for me at drop-off. They completed the work ahead of schedule, including some extra unrelated work I asked for. They kept me updated by text. I picked up my car in much better shape than it was before the accident, looked like it was completely detailed. All the things I did not clean out of my car were placed into a tote bag, and they even cleaned a massive detergent spill I had not had time to clean out of my trunk. Would not hesitate to have all future work done here.
Tessa Novak
★★★★★
11 months ago
Everyone who works here is so kind and helpful :) I picked up my vehicle from getting it fixed up and there was a small issue I noticed a few days later. But they were quick to resolve this and my car has never looked better! They also fixed my handles on my car that would get stuck sometimes, even though that wasn’t something I came in for (no extra charge) Super friendly and efficient :)
Casey Cierzan
★★★★★
9 months ago
The entire process to get body work done to my car was seamless. The estimated completion time was spot on, and I was kept informed throughout the whole process. I would highly recommend this shop to anyone who needs body work.
mcron web
★★★★★
10 months ago
Carriage Shoppe did an amazing job fixing the scratches on my car! They were super friendly and helpful. I had a couple of nasty scratches on the side of my car from a parking lot mishap. Alora and the team at Carriage Shoppe took care of the scratches and the car looks great! When I picked up my car, they had washed and vacuumed it and even put ArmorAll on the tires. It looked like a brand-new car! Great work, Carriage Shoppe! Customer satisfaction is your priority. If you need any body work or painting, Carriage Shoppe is the place to go. Six stars!
Dominick Adamo
★★★★★
a year ago
I've used Carriage Shoppe a couple of times now and in each instance things have gone as well as I could hope for. Scott communicated status updates with me consistently, I felt well-informed. It was tough to get one of the important components for my repair, and the team identified an alternate option that reduced the wait time. They also went above and beyond, working late on a Friday to wrap up the rebuild and clean my car to get me on the road fro a trip I was taking. My truck came back super clean and looking great. Would highly recommend them.
Christopher Reiman
★★★★★
a year ago
After getting a low estimate from insurance for some very extensive hail damage and going to a competitor who wasn't easy to work with, Carriage Shoppe was a true blessing. They quickly realized the repair would cost 3x the insurance estimator's quote, and worked with my insurance company to get it all covered without me having to get involved at all. In addition, they quoted me 4-6 weeks for completion and it came in on the low end with continuous realistic updates along the way. My car looks great (even detailed the inside for me which was pretty bad) and I'm confident in their workmanship. Huge thanks to Scott and the rest of the Carriage Shoppe team. If you are looking for a good car repair shop with reputable people who do good work don't hesitate to work with them.
Mark B Baker
★★★★
☆
4 months ago
On the whole they serviced me well and took very good care of the car. I would recommend them .
Maggie Payne
★★★★★
a year ago
I couldn't be happier with the service and repairs I received last week at the Carriage Shoppe! From start to finish, it was a great experience, work was done on time, the results were great and the car was SO clean both inside and out when I picked it up. I was kept informed frequently about the repairs either via text or phone. I highly recommend this body shop!
Anna Owens
★★★★★
a year ago
Carriage Shoppe did an amazing job fixing my car after it was destroyed in a hail storm. The shop provided constant updates on the progress and completed all the work a week earlier than initially estimated. The staff was absolutely amazing, and I will definitely be back and recommend them.
alayna hartwich
★
☆☆☆☆
a year ago
Terrible terrible customer service from Scott. When I had my vehicle serviced, there was promise that if there was any concern I could come back in "even if its nothing" as the wreck left me uneasy and worried about the longevity of car after. When I called today and spoke to Scott, he was unpleasant and downplayed my concerns as well as told me if they looked at my vehicle I would be charged so was discouraged from coming in unless i wanted to pay for his time. It was my understanding that not only would I have lifetime warranty on what was fixed but also that this was a family owned (care for their customers kind of business) but today's experience left me never wanting to use their shop again. Treat your standing customers with care. You don't build trust and relationships in the community by each employee acting different and giving 0-100.
Kari Lane
★★★★★
a year ago
Our insurance agent recommended Carriage Shoppe for the repair of my son's Chevy truck and my Mercedes SUV. Both times we worked with Carriage Shoppe I was overly impressed at how streamline their process was. I was informed every step of the way with daily updates on work being done. Everyone that I dealt with was friendly and professional. Our cars were perfectly repaired and even detailed when we picked them up! I couldn't recommend Carriage Shoppe more!
