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About Business
CARSTAR at 272nd brings expert Car Repair solutions to the local community in Kent, WA, Kent. From Auto body shop to complex Car Repair projects, they maintain high standards of service quality. Local residents in Kent, WA appreciate their attention to detail, leading to a consistent 4.5/5 rating from 74 reviewers. By focusing on the specific requirements of the Kent, WA area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Kent, WA and beyond.
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Google Reviews
Heather Rautio
★★★★★ I had an excellent experience with Carstar on 272nd! Tonya and the entire team were so professional and easy to work with. From start to finish, they kept me informed through text messages about every step of the repair process, which made things so convenient and stress-free. It really gave me peace of mind knowing exactly what was happening with my vehicle. The service was not only fast but also top quality. My car looks great, and the whole experience exceeded my expectations. It’s clear that customer satisfaction is a top priority for them. I truly appreciate their honesty, communication, and efficiency. I’ll definitely return if I ever need work done again and will recommend Carstar on 272nd to anyone looking for reliable, 5-star customer service!
Steven
★★★★★ Updated 09/18/25 I brought my wife’s 2017 Lexus RX450 F-Sport in for repairs in the last two years, and I was satisfied with the service. So, I decided to bring in my 2010 Lexus for a repair as well. The repair was completed within a week (including drop-off and pick-up). Once the repair was finished, I immediately noticed the gap, and a day later, it had become wider. I was told it's an aftermarket part. I informed Tonya and stopped by the shop so she could see the gap shown in the attached photo. I'm sticking with five stars since I'm dealing with great people at this shop who are doing the job right for me. Thank you! ========== Updated 10/13/23 I had to raise the star rating for this location from 4 to 5. The overall experience, communication, and timeliness of the repair were excellent. We were initially quoted 4-5 days, but it ended up taking only 2 days. The staff kept me updated via texts at every step. Everything felt real-time and seamless. I appreciate the professionalism and friendliness of Tonya and Nathali. They are both outstanding! I also want to acknowledge the crew working inside the garage—they're fantastic. Because of this exceptional experience with these Carstar professionals, we plan to refer friends there. I highly recommend this Carstar location to anyone needing auto body work. ========== We just dropped off the vehicle for repairs and met Tonya Goss, the owner. She mentioned the repair should take about 4-5 days. I'm looking forward to seeing how everything goes. It sounds like she has 4-5 talented guys working in the shop. ====== This is my first time dealing with Carstar. The initial phone call went well. A friendly lady answered and recommended I inform the claim center that I wanted to go through them for the repair. So, I contacted my insurance and let them know. On the day of the appointment, I met Natalie. She greeted my wife and me, then went outside to do the estimate. We scheduled the appointment and waited for the repair day. She also arranged a car rental for my wife, which was very helpful. From my perspective, Natalie is talented and a multitasker. Regarding the body shop, I can't see inside, but from the outside, it looks decent. I would give Carstar five stars, but I want to wait and see how the repair turns out.
Wes Cross
★★★★★ We had a great experience getting our car repaired at CARSTAR. Customer service was excellent, the progress updates were timely, and our car was returned to us looking as good as new.
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