CARSTAR Auto World Collision San Jose

jello curamen

★★★★★

4 months ago

My appointment for my Tesla Model Y was booked through Geico specifically for this location, given its status as a Tesla Certified collision repair facility. Upon my initial arrival, the front desk informed me that due to their current workload, I should reschedule to bring the car in the following Monday if I wished to guarantee a Wednesday pickup. While I initially agreed to this delay out of understanding, I later realized that appointments confirmed through my insurer should be honored as scheduled. This prompted me to seek a higher standard of service and clarity. When I called back to confirm the new appointment, I was fortunate to speak with Joana. She handled the situation with remarkable professionalism, explaining every step of the repair process and ensuring I felt completely confident leaving my vehicle in their care. The service timeline was incredibly fast. Just one day after dropping off the car, Joana called to inform me that the repairs were complete and the vehicle was ready for pickup. I especially appreciated that she gave me the autonomy to decide when I could retrieve the car, confirming it would be prepped and ready for my arrival. Picking up the car was seamless. Joana managed all the paperwork efficiently and took the time to explain the details of the repair, including the workmanship warranty offered by the shop. The quality of care and attention to detail demonstrated by Joana and the rest of the team at Carstar Auto World Collision SJ truly validates their Tesla Certified designation. Thank you, Joana, and the entire Carstar team for turning a challenging start into an excellent service experience.

Amanda Kaye Signo

★★★★★

a year ago

Someone scratched my Tesla model 3 while I was parked, and I was recommended to work with Carstar Auto World. As a college student, this was my first time dealing with anything accident-related, and Noemi from the front desk was amazing in thoroughly explaining the process. I dropped my car off on Thursday, 3/13 at 1:30 PM (appointment lasted about 20 minutes), and I got a call on Friday, 3/14 at 12:30 PM saying it was ready for pickup. I was only able to pick up the car today (Monday) since I had evening classes on 3/14, and that took about 10 minutes. Very fast turn-around time, and they were good at communicating with me and updating me through the process. Thank you very much to Carstar for making my experience great!

Jon Oyler

★★★★★

2 months ago

I have had the best service I've every had they were definitely on top of things, they fast and efficient, the gals in the office are extremely helpful, I got my van back quickly, the work is top notch baby! Excellent work, my front got bashed in, and when they got there hands on it to inspect damage make sure the suspension is un harmed and replaced my front bumper and they even re mounted my bull nose with lights and replaced the bottom piece and did a excellent job, it looks professional now no complaints here, Jon Oyler,

James Stewart

★★★★★

a month ago

Carstar is truly a 5 Star service from start to finish! After dropping off our car we were kept in the loop with the entire process from start to finish which is a big plus and work was completed as scheduled. Thanks for turning a downer into an up and getting us back on the road!

Abraham Solario

★☆☆☆☆

2 years ago

The woman who helped me, Johana was great but as far as the work done was horrible. My you get brother naive to the world took his Tesla in to get repaired at this “Tesla certified” shop. Over month goes by due to parts being delayed and when he finally got his car back they returned it with used parts that were not even polished to remove the surface scratches. Not only that all his windows and his trunk had deep gouges that you could feel with your nail. I as his older brother stepped in and demanded they repaired the car correctly. The shop repainted the bumper and trunk but declined replacing all the glass. They did not let higher management know because they knew it was costly and they’d notice the money it took to repair. We’re currently trying to get the insurance involved because they’re denying fault even though when the car was brought in they did not highlight these area as previously damaged as the estimator does upon inspection of receiving the car. As I was there waiting to pick up the car the second time another Tesla owner came in and had complaints as well, saying they forgot to connect a bunch of sensors. Their response was they’d need to take the car to SAN FRANCISCO!! This shop doesn’t even do the reprogramming in house. They take your car to another city. Steer away from this shop if you own a Tesla.

Mike Nguyen

★★★★★

3 months ago

The Carstar Auto World Collision San Jose is a great service center for any car repairs that are involved into any auto accidents. We’re very pleased and happy with their services. We would recommend this place to everyone. Come and try them out.

Solomon Chandler

★☆☆☆☆

Edited a year ago

I have to go back to fix the paint and the hood alignment. It’s the whole front clip of the car. Bumper repair should have been a replacement of the front clip. Can still see damage and artifacts from damage. They put over 80 miles on my car for a calibration they said they did in SF. They said it was a one way trip? After I took my vehicle back I found out there was a roll of tape smashed under the hinge of the hood. That fixed the alignment issue. I left the car there to install an aftermarket spoiler that was damaged in the accident, they didn’t paint it right color and got tons of overspray and the side my Camaro. It was raining te day I picked it up. Also the screw s they used to secure the spoiler were to short and it almost fell off. I had to take it to another shop to have it done right.

Iris Z

★★★★★

2 months ago

Thank you for your help and professionalism. Even though the car was ultimately deemed a total loss, we truly appreciate your time and effort in trying to assess and help with the situation. The process was smooth and stress-free. Highly appreciated.

Parag Nagwekar

★★★★★

a year ago

My tesla model 3 had small accident where bumper had deep scratches and fender needed replacement. Insurance gave me few shops where I can take my car for repair. I chose CARSTAR as it was closer to my house. Every shop was suggesting that it would take two weeks for repair. When I was about to drop a car, I realized that I don’t have rental for the period of repair. So i talked CARSTAR to find out if they can optimize repair time so that I don’t need to borrow or rent a car for two weeks. CARSTAR agreed and told me to bring the car back in a week when they will have all parts and can focus on my car to finish it in a week. And they did. Amazing customer service.

Deepak Kumar

★★★★★

7 months ago

It was a very nice experience with Car star. The staff took care of our car very well. They even found a crack on the roof and helped us got that fixed through insurance. I will definitely recommend this if you are looking for top quality Tesla service.

Ferdinand Tindoy

★★★★★

a year ago

CARSTAR Auto in San Jose were very efficient in dealing with my car issue. I drop my car monday then wedsday they called me to pick it up. The team was very helpful especially Noemi. Im very satisfied with my experience with them.

Shirley Marmito

★★★★★

8 months ago

Employees are friendly, accommodating, knowledgeable and took their time to explain what needs to be fixed. Carstar keeps you updated daily of what's being fix on the car. They are quick and fast since my car was fixed in 3 days. I will definitely recommend them to my friends and relatives.

Tim Stephens

★★★★★

6 months ago

My Tesla had been side swiped and Carstar was able to repair with new parts delivered with quick turn around! Staff were very helpful and easy to work with, highly recommended!

Mohd Parveez Younus

★★★★★

8 months ago

Excellent communications from service provider. Helpful services and great prices. Our car service was done in two days very quick and amazing customer service. We really appreciate it.

Huong Pham

★★★★★

9 months ago

. Huge thank you to the team at Carstar! I truly appreciate you taking in my car and fixing all the issues caused by the previous auto shop. Everything was repaired quickly and professionally, and I didn’t have to spend much at all. Great team, excellent service—highly recommended to anyone looking for reliable auto repairs!

Esteban Orozco

★★★★★

a month ago

The staff was professional and communicated efficiently. The damage they fixed came out great. I would highly recommend

Tyler Elich

★★★★★

11 months ago

We brought out Tesla Model S to CARSTAR after a rear end collision. We had originally brought it to the Tesla collision repair center but they were far too expensive. CARSTAR was so amazing to work with. They quickly gave us a very reasonable quote and started work the same day. They texted us every day with updated pictures of the work being done that day. They completed the job almost a week before originally estimated. We even had a scratch on one of the side panels that they took care of for free. The service and communication was amazing! HIGHLY Recommended!!