Carter's Towing & Auto Repair

jeff cordray

★★★★★

a year ago

If you need towing and/or work done to your vehicle, this is the place to go. Very reasonable rates and honesty to keep your vehicle going. Support a local family business, they are here to help you keep your wheels on the road so you can take care of your family!!

Candace Gray

★☆☆☆☆

4 years ago

This place held onto my car for two and a half months to fix the oil in the engine. They fixed that after the entire time, however ended up messing up other things. Whenever I would try to pull off the lot the entire car would jerk and stop while it was in Drive. They test drove it and it didn't happen. We test drove it again and it kept happening. They said they didn't see what was wrong with it. When we went to get a new car, the dealership wouldn't even take the car as a trade because it was so bad. I do not recommend this place at all. The work took a very long time and they messed up other things that had no issues prior. The car is now not safe to drive! My husband, who had driven many jacked up cars before, was even nervous! It's not safe for my son nor my family! And all of this because they went in and broke something that wasn't broke in the first place.

Michael Patton

★★★★★

a year ago

Friendly and Professional. Had multiple issues with my vehicle. Carters fixed the problems fast and at a FAIR price. I will bring my vehicle here in the future, I highly recommend Carters

Justin Ryder

★★★★★

3 years ago

These guys are as good as it gets. Went above and beyond to help us recover our stolen vehicle.. if we could give them 10 stars we would ✨️ look forward to doing business with them in the future... Thank you again Justin Ryder

Nick Huber

★★★★★

5 years ago

Chad and his crew were very polite, helpful, and accommodating through the process of recovering all of the personal belongings from my totaled pickup truck. From helping me get into the vehicle to sticking around on a Saturday and allowing me the time needed retrieve everything, and even helping me tarp the cab to keep out the rain. Thanks again guys!

Itsmyworld Youjustliveinit

★☆☆☆☆

Edited 3 years ago

My entire suspension system is new with receipts new tie rods new control arms and sway bar links with a fresh alignment new tires and new struts with paperwork reflecting condition of my perfectly aligned suspension everything has a warranty tire discounters will not install tires or do an alignment if you have any issues to jeopardize the tires or warranty I had my taxi towed for a fuel pump only because they rigged my van up to shut off as if fuel pump randomly gave out Carters towing then caused suspension damage in the process either with their tow truck or just outright deliberately created the new issue my taxi gets regular inspections due to insurance on tires and other suspension based work, paperwork of condition is always documented been this way for years now all of a sudden my dashboard has esp as well as bas traction control warning light all of a sudden after I have a stering angle sensor code due to suspension damage caused by Carters towing tow truck be careful dealing with these people that’s not the only issue I’ve experienced with them just the only one worth giving a review about I just recently realized these people cut wires on my vehicle causing an accident I’m getting them together now just wait on it

L M

★★★★★

8 years ago

Driving home from Tennessee and my Jeep breaks down just outside of Cincinnati...not knowing the area and having a nervous wife in the car stuck in the middle of the street I scrambled to find a tow service...Carters was there with a tow truck in less than 15 mins. The alternator was shot and they had a new one in and had us back on the road in just over an hour. They also stayed open past business hours to ensure we didn't get stuck overnight and could make it home back in MI. They were a miracle for us and I was lucky to have found such a quality and professional shop to help me out in a pinch. Big thank you to Carters and I highly recommend them to anyone.

Abigail Schadler

★☆☆☆☆

6 years ago

Kept telling me my car would be finished "tomorrow " three times. They wouldn't call me back like they said they would even the notice of having two jobs. A week to work on 3 things that are literally just the basic with no communication the worst customer service I've ever experienced

Audrianna Wilson

★☆☆☆☆

5 years ago

I had my car at there shop for a new brake line for a week and then was told that while it sat my radio got stolen out of it on their property and then was told that I had to pay for a new radio that wasnt my fault. If I could give a no star I would but this is the lowest I can go.

Green Bay

★☆☆☆☆

Edited 3 years ago

Their insurance company is Erie Insurance they go by Shaders Towing aka Carters Towing because they cant be insured under Carters Towing just incase they damaged your property thank me later if you need more info feel free to reach out this information is for the protection of any hard working individual whos wronged by these fraudsters Be mindful these people deliberately tear your car up and make you pay for it their real name is Shader Towing legally if they ever cause any issues Carters towing is just a front name for whatever reason , common sense should tell you why

Olivia Carter

★★★★★

2 years ago

My boyfriend’s tire popped and we pulled over nearby this shop. Someone there came and helped him put the spare on free of charge. So kind!

Info Wars

★☆☆☆☆

2 years ago

Worse auto repair place around I will never trust people the same after all the trouble I’ve experienced with carters towing I should have read their reviews before leaving my truck with them now I’m trying to fix issues created by Carters Towing

Jacob Bellman

★★★★★

5 years ago

It was great! the people there were very friendly. Took care of all of my needs. Offered me a cold beverage. 5 star experience

Aaron Davis

★★★★★

5 years ago

Owner came out very quickly for my tow. Nice guy and professional. If you need a tow in the Cincinnati area, go with Carter's Towing.

Calvin Caldwell

★☆☆☆☆

3 years ago

Not even open when i need to get my car back. What kind of business idea is this? Charge you for storing your car when you don't even have the option to retrieve it??? Scummy

Constance Evans

★★★★☆

5 years ago

Great service,lovely staff, use these guys for our work vehicles. They always are prompt,and respectful..

Romulo Ortiz

★☆☆☆☆

4 years ago

The worst service ever, said 5 days and had my truck for a month and a half and didn't do the job paid for. I would not recomend !!!