Carter Volkswagen of Ballard Service Department

Daniel Archer

★★★★★

3 years ago

Had a great experience here. Will be back for my next seev8ce needs.

Serina Hsu

★★★★★

2 years ago

Clean facility, friendly staff, they did an awesome job and were very quick.

Zakkry Endicott

★★★★★

3 years ago

They provide great clear customer service and keep my car rolling. Easy to schedule and great staff, all of them. I can recommend servicing your Volkswagen here. No complaints and my car is always driving better when I leave than when I drop it off. Hope to keep driving it into the ground

Becky Witmer

★★★★★

2 years ago

This review is about their "taxi" service, when one of their employees gives a ride to or from the shop. I had a ride a few days ago with, I swear, the safest driver ever. He stopped completely at every stop sign. He slowed down at speed bumps. He drove slowly and carefully on residential streets.

Ryan S

★★☆☆☆

2 years ago

Had a frustrating experience with Carter VW this week and won't be using them moving forward for service. I brought my 2016 Golf R to Carter VW to get new pads and rotors up front. They did the work, called me to come pick it up, then called me again saying the brake pedal is now going to the floor. While in their possession, they said that the master cylinder failed and I’m now on the hook for an additional $1,500 brake repair or I can get it towed somewhere else. The service manager said that the failure was random and was not caused by the work that they did. I consulted with another VW tech and they said that a random failure like this was extremely unlikely. Parts can fail, but it seems like an very odd coincidence that a major part of the brake system failed while they were working on the brakes? I do not believe that the service department is trying to rip me off. I think one of the tech's may of made a mistake and now I'm being asked to pay for it. After complaining, I was able to talk with the Service Manager in person. He offered to cover the cost of the labor, bringing my total down to about $700, but I believe I'm still paying a big markup on the parts. I hate to write a negative review, but I'm so frustrated with this whole situation that I want to warn others.

Laura Steinberg

★★★★★

2 years ago

Kevin Dean/Service was awesome! I showed up to my apmt with newly purchased old “sweet” Jetta with pile of service records & some idea of what it needed. He took the time to go thru history and came up with a reasonable service plan without pushing service items and in a respectful, listening professional manner! Thanks Kevin! See you for my next service!!

Melissa Summers

★☆☆☆☆

a year ago

Don't waste your time. I went out there twice to get the charging part door fixed on my 1-year-old car... The first time I was told they don't have shuttle service on weekends, which I was relying on to get home. They couldn't even estimate when they would be able to look at my car despite the fact that I had an actual appointment, not just an AM drop. The second time I went I set up a loaner, I was just told that I can't drive the loaner to a city three hours away - it's too far. Seriously guys? So do I just scrap my weekend plans or do I jerk around with this crap all day worrying whether my car would be finished in time? First give me a car with plastic pieces that are disintegrating, and then you make it hell trying to get it fixed. Definitely never coming back. Also I got a Volkswagen because Honda didn't have an electric vehicle. When I'm done with this lease I'm going back to Honda. This is a joke.