About Business
Gerber Collision & Glass is a leading Car Repair specialist serving the Seattle, WA, Seattle area. They provide a wide variety of solutions, including Auto body shop, Auto bodywork mechanic, Auto dent removal service, and other Car Repair tasks. Boasting a solid 4.3/5 rating from 175 verified reviews, their reputation precedes them. As a locally-owned business in Seattle, WA, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Seattle, WA.
Google Reviews
Ali Brown
★
☆☆☆☆
a month ago
Took my car here because Geico recommended it. They pushed my completion date back 3 times and ended up having it over 3 weeks. I had to pay so much more for my rental car than I expected from their initial completion date to get to work. Poor communication, and impossible to get ahold of on the phone. I tried texting them on a day it was supposed to be completed and they just pushed my completion date back again. Overall the car is fixed just really disappointed in how long it took especially that I was paying for my rental car while it was sitting there over 3 weekends while they’re closed. I would choose a different shop if you’re able
Matthew Humphrey
★
☆☆☆☆
a month ago
I went out of my way to write a review here due to the extremely poor customer service experience I had working with my insurance to book an appointment here despite my previous two experiences that were less then stellar in the customer service department. Their customer service representative left me a message the evening before my appointment claiming my insurance company double booked them by mistake and they needed to push it out another week. This despite my insurance company sharing their booking system. My insurance company confirmed the same. I did receive a call after that review from the manager, but offering excuses is just not a winning formula for success. If the owner wants to reach out, I'm happy to detail this and the prior two experiences to help them, but not sure how my prior review was removed as it was authentic and intended to assist in getting the message to the right person.
Matthew Humphrey
★
☆☆☆☆
2 months ago
Our insurance (Allstate) directly booked an appointment for me for an appraisal as an approved vendor. They called and left me a strange message that they didn’t know why Allstate gave the appointment as they were booked and “maybe they could get me in next week.” Then they cancelled my appointment via text. So clearly they had the appointment on their booking platform to begin with, so I was in disbelief that they were not up front about whatever happened. I have previously done business here and the customer service was very poor both times, but decided to give them a chance out of selfish convenience. Clearly not a great idea. I attempted to call back and of course no one answered despite being open. I believe business reviews should be fair and a reflection of actual experience. None of mine have been good. I sincerely hope they invest in better customer service. It’s a competitive business and you just won’t win if you don’t communicate well and take care of new and or returning guests.
Quinn deKubber
★★★★★
4 months ago
Everything went so smoothly getting my bumper replaced here after an accident. The staff were so nice and patient, and communicated well throughout the process. Car looks good as new!
Andres Rodriguez
★★★★★
5 months ago
Christina and Fred were extremely helpful in getting me set up. Christina was quick to let me know oney car is out there that the car is out of my hands and that enterprise would be taking care of me shortly after having dropped my car. She was efficient and full with much charm and honestly did ease the stress on me. She deserves a raise!
Ash Lee
★
☆☆☆☆
7 months ago
This review is a direct reflection of a complete failure in communication and a deeply unprofessional customer service experience. An appointment was initially scheduled for a service on 7/30. The front desk representative, Christine, informed me that the appointment needed to be rescheduled due to facility repairs but assured me that I could drop off my vehicle early due to personal scheduling and parking constraints. This was an explicit agreement that I relied on. Less than 24 hours before the rescheduled appointment, I received a call from an employee named Jon, who stated that my service would have to be canceled entirely due to a sudden lack of space. When I calmly explained the prior arrangement with Christine, Jon's response was not one of apology or an attempt to resolve the issue. Instead, he attributed the miscommunication to me, stating that I had been "too persistent" in my conversation with his colleague. He refused to seek clarification from Christine and, after an unproductive and frustrating conversation, he informed me that he would no longer service my vehicle. The lack of accountability and the dismissive, disrespectful attitude displayed by this employee are shocking. I cannot recommend this business to anyone who expects to be treated with respect and professionalism. The poor internal communication and the willingness to blame the customer for a staff error are unacceptable.
Catherine Noble
★★★★★
7 months ago
If you want friendly and professional service this is your place. Body work and paint turned out perfect. Felt like I had the “Nordstrom” experience because they went above and beyond with everything! They set up the car rental, they did an awesome job on my car, I received regular updates, it was done on time, I had a little problem not related that they helped me with, really great service! I will recommend them to family.
Ana Mattos
★★★★★
8 months ago
Excellent Service! Gerber Collision & glass made the entire repair process incredibly smooth and stress-free. Scheduling through Geico was easy, and from the very first contact, I was warmly received and well taken care of. The team was both professional and friendly, providing clear weekly updates about the status of my car, which I really appreciated. The repairs were completed quickly and right on time, and the quality of the work was excellent. I highly recommend Gerber Collision & Glass for anyone looking for reliable, efficient, and courteous service!
Tony Oteromarrero
★★★★★
a year ago
Exceptional Customer Service and Quality Repairs at Gerber Collision and Glass! I recently had the pleasure of working with Gerber Collision and Glass for my car repair, and I couldn't be more impressed with their level of service. From start to finish, the team demonstrated a high level of professionalism, attention to detail, and dedication to customer satisfaction. The staff was incredibly friendly and helpful, walking me through each step of the repair process. They provided timely updates and ensured that I was informed about the progress of my car. Their transparency gave me peace of mind, knowing that my vehicle was in capable hands. The repair itself was flawless. The team took care of every detail, restoring my car to its original condition. Not only did they deliver quality workmanship, but they also did it in a timely manner, getting my car back to me faster than expected. What truly sets Gerber Collision and Glass apart is their customer-focused approach. They went above and beyond to make the entire experience smooth and stress-free. I highly recommend them to anyone in need of reliable, high-quality auto repairs with top-notch customer service. I will definitely be returning.
Sophie Mudarri
★★★★★
a year ago
Thanks John!!! I cannot recommend Gerber Collision and Glass enough! They went above and beyond repairing my car through my insurance company. Their team was extremely communicative throughout the entire process, keeping me updated every step of the way. When I got my car back, I was amazed—it was in even better shape than when I brought it in! The attention to detail and care they put into their work is exceptional. If you’re looking for a reliable, professional, and customer-focused shop, this is the place to go. Thank you, Gerber, for making this a stress-free experience!
Conrad Albert
★★★★★
4 months ago
They work fast, do a great job, and all this at a fair price. We will definitely use Gerber again!
Jason Jordan
★
☆☆☆☆
7 months ago
They ordered the wrong parts, but didn’t notice it until the day I was supposed to pick the car up, which added another week to the repair. Manager said they’d pick up the car rental fees for the extra days, it’s been three weeks and that STILL hasn’t happened. The headlight they installed filled up with condensation the day after I picked it up, as it rained that night. They ordered a second new headlight so I had to bring it back to have that installed. Can’t seem to get anyone on the phone to handle the rental car fees that Enterprise still hasn’t been paid for. Just an all around awful and frustrating experience.
Kayla Haile
★★★★★
a year ago
Josh and his entire team did an amazing job. My RAV4 2019 it was in a major accident and I was kind of worried but the staff was able to get my car looking new again. If you are going to fix your car they will fixed it above and beyond. This is my RAV4 before and after picture.
Richard Sloniker
★★★★★
7 months ago
It was great working with Jon at Gerber-Thorndyke. I appreciated the communication and all the effort in rectifying repair to my truck even though some parts were discontinued from the manufacturer. Friendly, informative, and definitely would recommend.
Jade Sotelo
★★★★★
5 months ago
Great service. Really kind and informative staff. Was updated regularly by text and was never left in the dark. Special thanks to Christina and Jon for taking care of me.
David Jones
★★★★★
a month ago
The work was good and done ahead of schedule, and they communicated their progress along the way.
Nicholas Carbaugh
★★
☆☆☆
8 months ago
The place to go if you want that payday-loan like family harassment experience if your insurance company is late to pay for your not at fault collision. Repair was rescheduled several times the day of, making it hard to coordinate being car-less. As sent in an email: "If the balance remains unpaid after 30 days it will result in a payroll deduction for the people who worked on your vehicle. Additionally it will set in motion a process for Gerber to refer the matter to collections." Sounds like a pretty terrible place to be an employee if you don't get paid for a billing issue with a large insurance company. I doubt legal under RCW 49.52.050. Also found a scuffed rear 1/4 that I don't remember having and the repair missed scratched rear light lenses. Not worth pursuing.
Terry Woga
★★★★
☆
6 months ago
A+ repair, A- communication. Make sure you take everything out of your car. Someone took my $20 sunglasses. Not a huge deal, but either someone at their shop steals stuff, or they left my car unsecured on the street.
Rex McDowell
★★★★★
10 months ago
Had a great experience with these folks. Car came back looking perfect - and much cleaner than before the accident. Helpful that they are also located nearby. Kept me informed throughout process
T Mena
★★★★★
a year ago
Great customer service and did a fantastic job on repairing my vehicle. It was even done 3 days earlier! They also keep you informed daily about the status of the repairs on your vehicle. Any future auto work, I will definitely be going back!
