Champion Chevrolet GMC Parts & Service

James Zimmerman

★★★☆☆

a year ago

Long wait for oil change with appointment 3 plus hours

David Hammonds

★★★☆☆

2 years ago

Advertising on TV $31,550 for 2023 Chevy Colorado truck new that they don't have.

Clay Eller

★★★★☆

9 months ago

Good selection of vehicles. Very friendly guys.

Tooter Call

★☆☆☆☆

2 years ago

Well after I was turned down for a car, the salesman said come back and see me when you win the lottery. Kinda rude I think.

David Nestor

★★★★★

Edited a year ago

It was just a good experience from start to finish. It was great working with Mark and he is providing great after the sale service.

Thomas Helmick

★★★★★

a year ago

It was an over all good experience dealing with the Service department here. Thankyou Wayne. Fast and efficient, back on the road good as new.

Mark Hensley

★☆☆☆☆

2 years ago

Had 11:00 apt.they did not get my car in till 11:35. When I went to pay they wanted to add 3% because I was using credit card. I said they should of told me this up front,when I told them this the advisor flipped the sign that was facing her around where I could see that it said 3% charge if using credit.

TW Harrison & Garren Crowell

★★★★★

7 months ago

Great place for customer service! The service department is top notch people especially Jeff, Nina, and Ashley

David Wilder

★★★★★

a year ago

We got excellent help from the entire staff during our buying process.

jenny breeden

★★★★★

2 years ago

New management since consolidated with Champion in Johnson City. New service manager Jeff Lewis is overhauling the department. If you had a not-so-good experience before, I would suggest trying it again. He gave me a loaner car for free although his department has to pay for it and my car's complicated issue might take more than a week. He took the effort to explain my car's issue to me in depth and made me a happy camper.

Mike Fossett

★★★★☆

5 months ago

They have a very good selection of Chevrolet and GMC EV's

harold Denton

★☆☆☆☆

a year ago

Not good. Pissed me off that I showed up for a 10 a.m. service appointment that was setup last week but not entered into the appointment schedule for today by Ray in service department. No excuse for that happening when I stopped by the dealership in kingspprt late last week and and was told mt tay to bring in my truck on Tuesday at 10 a.m. I could not leave my truck as did not know my dad's schedule of events to be able to come pick.me up from dealership. Secondly I work from 3 p.m. till midnight so could not probably get my truck back in time to start my workshift by 3 p.m. Nina now has me in the appointment schedule system for 10 a.m. next week on Wednesday.

Stephen Pate

★★★★★

7 months ago

Mike Kennedy was very patient with me as we went through the process of buying my vehicle 🚑 would recommend him to anyone interested in buying a new vehicle.

David A. Lyons

★★★★☆

a month ago

Service department is usually pretty fast and easy to access. Their a bit expensive, but what dealership isn't!

Haley Isenberg

★★★★★

a year ago

I got a 2020 chevy trax from champion chevy in Johnson city the staff was very nice and it was a decent experience they changed the oil and brakes for me which took a little longer than the actual buying process so after I got thru with all of that I had to wait an additional hour to be able to actually leave in my new to me suv. I thankfully purchased an extended warranty for the vehicle because it has 93,000 miles on it and a little over a month since I bought it it began smoking and smelled like antifreeze so I took it to the champion chevy in kingsport. The gentleman who was im assuming the manager over the service department was super awesome and helpful I can't thank him enough for being so thoughtful and going above and beyond to try to fix my car with as little inconvenience as possible for me and he did an amazing job. The repair was covered under warranty thank God and I'm pleased with my decision to buy my car from them would highly recommend. Side note: There was a member of the staff who was a little bit unpleasant but im not gonna single them out because I'll probably go there in the future and since the manager was so nice I can overlook the one not so nice employee..

Eddie Spriggs

★★☆☆☆

7 months ago

Thanks to Ashley and others in the service department. They were very helpful and explained costs associated with the services I was needing on my truck. However, the parts department was where I had an issue. When I called and explained my issue last week and needing a new "Key Fob" for my 2025 Chevy Silverado, I was not told that did not include the KEY in the fob. Long story short... almost $400 later, Parts Department needs to explain to customers that these are 2 seperate charges when needing a new "Key Fob" for their vehicle. $212 for the Fob, $71 for programming it to truck, and another $112 for they Key that goes in the Fob. Just needs better communication with future customers. Eddie S.

Lynn D

★★★★★

Edited 4 months ago

Scheduled oil change with chat person while I was self scheduling and chat person said they would schedule for me. Conformation given by chat person. Upon arrival at scheduled time service of oil change not confirmed with desk staff. Desk staff did honor as a work in (20 min after scheduled time). Thanks to desk staff for the kindness.