About Business
Residents of Kingsport, TN, Kingsport have long trusted AutoZone Auto Parts for their expert Car Repair needs. Whether you need assistance with Auto parts store, Car accessories store, Car battery store or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.3/5 rating with 355 reviews. Throughout Kingsport, and particularly in Kingsport, TN, AutoZone Auto Parts is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact AutoZone Auto Parts for any Car Repair inquiries or to schedule a visit to their Kingsport, TN facility.
Google Reviews
Robert Nadzan
★
☆☆☆☆
4 months ago
Now I don't give 1 star, huge rarity, but appropriate for this situation. I was astonished and shocked, a new experience. I went in said I didn't know the name of the part I need, can you come look at it so I get the right part. He said, "I'm dead, so not really." What?? I'll never go back to this store because of that experience, you get paid to help people and you tell me you don't feel like doing your job. I really hope this is addressed. Went to O'Reilly's across the street, took the guy 5 min to find and put the part in for me. I'm literally mind blown.
Morgan Lee
★★★★★
5 months ago
Had a tail light out. Went in Edgar assisted me with great friendly customer service. Asked if he would be willing to change my tail light for me. No hesitation from this guy. Absolutely let’s go. Little did Edgar know, the day before I was pulled over for my tail light. Tried to replace it myself. Took over 45 min just to get the cover to come off for the light lol. To find out I didn’t even buy the correct size bulb to replace it. So Edgar thank you so much.!
Ashleigh Moon
★★★★★
4 months ago
One man there, let me know something important about codes that were ran and he explained how some codes tie into the current issue. He was telling me about his doggo, rip sir I wish I got his name! This explanation really helped me as I was just at Rick hill bmw embarking on the whole thing. You have helped sir ty 😃
Dianarah
★★★★★
4 months ago
Allen was super helpful and took care of my car battery! Amazing customer service by all the staff
Ulani Whitefeather
★★★★★
4 years ago
Man, good thing my co worker told me to get my battery checked after jumping me. Thankfully Hayden H helped me because he didn't even have to actually check the battery with the machine because he saw it leaking already. He saw my batter was somehow cracked and got my battery and cleaned the mess, and was nice about the whole situation. He probably won't see it but thank you again for helping me and replacing my battery!
TOO-THREE BARS
★★
☆☆☆
2 months ago
Don't get a warranty for anything down here. Called about an alternator and they said there was no record whatsoever, but went to the other AutoZone and they found it immediately. Then they wouldn't test the alternator when there was a little bit of oil on it while O'Reillys would. Seems like they tried to get over on us, no more shopping at AutoZone
D
★★★★★
9 months ago
We had car troubles at 9:30 pm tonight and we discovered we needed a new battery. We hurried as fast as we could and rolled up at 10-15 minutes before closing and these dudes greeted us with big smiles and helped us. They installed our battery and never acted inconvenienced or bothered that we showed up last minute. They saved our asses. I greatly appreciate how wonderful they were. Excellent service!! I need to call their corporate office to brag on them.
K&N Painting
★★★★★
7 months ago
Best auto part store in the tri-cities, they actually had tons of knowledge and not just guessing & hoping they got the right part. I have been here countless times & have never had to return a part. Awesome customer service!
harorider12804
★★★★★
5 years ago
Amazing customer service. Had a incident with my alternator going out 2 hours from home and they helped me match the part and lent me the tools to change it in their parking lot. The employee gave me great advice on changing my alternator and i would highly reccomend this place to anyone. I am a car enthusiast and its nice to see a auto parts store with employees that actually have car knowledge. Back home its hard to get parts matched correctly and you can forget advice. Keep up the great work guys and thanks for everything.
Parker Baker
★★★★★
10 months ago
Amazing customer service. My moon roof was stuck open, when it was about to rain, and the guys working there genuinely cared enough to help me get it closed. One associate specifically, Austin K., was fantastic! He came out to the parking lot and helped me identify the issue directly so I can get a repair done and helped to get the glass sealed down completely. I definitely recommend this AutoZone on East Stone!
Olivia
★★★★★
a year ago
Allen T is the epitome of customer service with a smile! He was fast, knowledgeable and so very kind! He gave me good advice on what I was shopping for and assisted me with a battery check. Wonderful experience!
Larry Williams
★★★★★
10 months ago
Daniel was very helpful and a professional. He did a very good job helping me and installing my new battery for my 2016 Honda Civic Lx Sedan. A very good job. Thank You Daniel.
Ruby Glenn
★★★★★
a year ago
I had to go in this store two consecutive days, and both times, I was pleased to be helped by Mike. He is pleasant, kind, friendly, and showed great customer service skills during both of my interactions. I hope to see him again, for future trips to this store!
forrest baker
★★★★★
3 months ago
Everything you need easy to find and friendly people.
Josh Ford
★★★★
☆
4 months ago
Was ok dont always have what I need for older model cars
Kayla Shasteen
★
☆☆☆☆
a year ago
Tried to do a return at this Autozone and they really told me they didn’t have $28 to do a return. They told me to come back after 3pm so I called them to see if they would do the return instead of wasting more gas going back to the store, they put me on hold for over 10 minutes and then got back on the phone claiming they didn’t have $28. I then called a different store and the lady at that store even told me it was HIGHLY UNLIKELY that they didn’t have $28. People just don’t want to do their jobs and it’s ridiculous. Worst customer service ever.
The Truth
★★★★
☆
5 months ago
Got the parts I needed good experience
Melissa Hicks
★★★★★
a year ago
I came to this store to get a battery after their competitor was so rude and hateful about it. They were great to deal with and very helpful. They actually treated me like a customer! I wish they had more locations.
Ronald
★★★★★
2 years ago
I had went to the dealership and they wanted a lot for my repair. When I went to the auto zone store in Kingsport , Allen was fantastic. He helped me fix my issue and had a great attitude. I will continue to go there for my auto needs. Thank you again Allen.
Tim D
★★★★★
7 years ago
Although you would think an AutoZone would just be a place to buy parts for a car maybe get a check up on your car or have small parts replaced this place goes above and beyond giving you multiple options and going the extra mile to help you with what you need stay inspect they suggest they give you options to go with and beyond that day look into ways to make your car a better vehicle for you your personalized vehicle not just for the road before what you want in your vehicle itself I can't say enough about this shot I really can't the people who helps me hear did show was Glee before I could even walk into the store the manager was asking me what he could do for me and how he can help held the door open for me and wash me in to show me what he could give me after that he left me to my own shopping and made me feel welcome and made me want to come back I would do nothing less than she just for you at least stop by the store next time you have a question or a problem with your vehicle because these guys not only know what they're doing but they love what they do and they are willing to help you no matter what and will not quit until they have a solution for your problem
