Champion FIAT

Hang Nguyen

★☆☆☆☆

7 years ago

I needed to come on for a battery replacement. I called service and asked if my warrenty covered it. She hung up on me without warning as I was searching for my VIN. The lady said I had 48 months or 50,000. I assumed that meant I was covered. Her unnecessary semantics made me drive all the way there for them to tell me my warrenty expired. They charged me $165 for a battery replacement and $165 for a "23 point" inspection. All that inspection is is they take a look at the car, no oil change or anything, I can look at my car and it wouldn't cost $165! I found out later that triple A would have come to me and replace the battery for only $80. I made the mistake by not inquiring about their jargon and paid 4x the amount. What a rip-off. Never go here for repairs.

Maria Medellin

★★★★★

7 years ago

My boyfriend and I came not very sure of the car I wanted. I had seen it in pictures but I really wanted to try it out and really see it run. I couldn’t believe the customer service from Oscar sadly I don’t know his last name but he was sooooo nice ! He really (emphasis on really) went out of his way to make sure we tried the car we wanted! Not to mention he did everything in his power for us to get the car ! Thank you so much Oscar! The process everything to getting my first car was great !

Boom Snap Booth

★★★★★

4 years ago

I was planning on buying a CPO Giulia in Van Nuys the next day when Al called me that night. I had inquired about a lease 2 days before that. He asked if I can come in before my appointment in Van Nuys. He assured me I will get a great deal. I met him and Brenda at 9am the next day. Had a great experience with Al and Brenda. I wanted a competitive lease on a Giulia. I didn't qualify for some of the incentive but they were still able to get me close the price I wanted. They showed me the numbers and everything was straight forward. No hidden fees and no surprises. I met with Luis in finance to finish signing the papers. He didn't pressure me into buying any additional protection or service packages which made the experience a lot more pleasant. On another note, a lot of dealers have add-ons and packages that adds to the original msrp. What you see online isn't the price you will be paying. There will be a few thousand dollars more to that online price. Make sure you read the fine prints for accessories/add-ons. However, I realized that the add-ons/packages are not added in the sales price if you lease. Hope this information helps someone if you are deciding to lease or to purchase your car.

Avante Butler

★★★★★

7 years ago

Oscar was an amazing salesman. When I got there with my family , I was looking for a specific vehicle and was looking to pay a certain amount a month. He showed me all the vehicles they and worked out a deal. Even though I didn’t get exactly what I wanted (due to me not being able to pay it), I got something very close to it. He also told me a non expensive way to get the vehicle I wanted, thanks Oscar.

Jo Abul

★★★★★

7 years ago

Had the best buying experience dealing with Brenda and Oscar! No hard sell, pure accomodation of what our needs are, giving us the best price possible. It's a delightful experience when sales people like them understand the customers from the customer's point of view. We felt the sincerity that they want to make us happy with our buying experience and not just to sell. Kudos to this dealership for having a great team! Highly recommended! :)

Jacky Chan

★★★★★

7 years ago

just got a car from them and I was happy. Best car sales CA. No hassle. No Bs. Honor the Deal. No problem. Best of the best dealership above all. See the car, test drove, came back with the best deal. No need to bargain. Highly recommended if you have no time or don't like to play games. Just come and ask for Oscar, he will get you in and out quickly with a new car that will bring you smile.

Ed Kim

★☆☆☆☆

8 years ago

This dealer's service department is AWFUL. You cannot reach them over the phone. I have been trying to reach the service department for the last three hours. With every call, I get transferred to the Dodge service department, not the FIAT one, and the call gets dropped at every attempted transfer. I have also been waiting for over a year for a part that was deemed defective under warranty. The last time they claimed to finally have the part, we brought it in only to find they ordered the wrong part and would have to reorder it. That was months ago. This isn't an isolated experience. Because FIATs aren't the most reliable cars, we have had to take the car there quite a few times, and it's the same story every time. The staff are uncommunicative, you can't reach them by phone, and it's overall very frustrating. I wish I could go to another dealer, but unfortunately in our area, this dealer is it. I can't wait until our lease is up simply so we don't have to use this dealer anymore.

Chuck Brockman

★☆☆☆☆

4 years ago

If I could give a ZERO I would. The online service portal apparently does not work. I made a reservation, there was no notice of an issue. I was all set to drop my car off, changed my plans to do so. I went back online to make sure my time was correct, could not find it. So I call the dealership. Apparently the online site for service does not "work" (even thought it does work and gives you a completely successfully notice). Both individuals I spoke with said flippantly, "oh yah, the online portal does not work. I received "sorry or let me help to get you in." Avoid these guys. I wonder how many individuals showed up only to be turned away with no service appointment.

Ana Kinra

★☆☆☆☆

Edited 5 years ago

The worst. Waited over one hour to pick up my Fiat 500e, just to find out my car was not charged. No ones seemed to care! I got a ride to work finally from a friend. Late to work. They won't send a shuttle to pick me up or drop my car off. I am only less than 3 miles away. They said they are just too busy. I had to ask another friend to stay over time to wait for me to give me a ride there. My car was sitting on the lot for 3 weeks. A courtesy rinse would've been nice.

Julianne Edwards

★☆☆☆☆

4 years ago

I can confirm what Chuck wrote. If you make an appointment online they will tell you "They do not honor appointments made online." I have made online appointments every other time and there had been no issue. This time apparently they don't accept online appointments, which I made ON THEIR WEBSITE, not a third party website! No apology and was told I could wait, but the car would not be done for 4 - 5 hours for a simple oil change and some lights taken care of. It is not the customers fault for your system to not be working, and not every customer has the ability to wait that many hours for there car to be ready! Then telling me the next appointment would be three weeks from today! I already had an appointment! I called to complain and was hung up on after I called them out for not apologizing and for the supervisor lying they do not know about the issue and they would "look into it". You know it is an issue when the employee told me you all don't honor appointments made online.

Arthur Dominguez

★★★★★

7 years ago

Great service and staff. Didn't engage in typical dealership tactics to try and "get me down there" to negotiate terms. Very easy process. Was in and out within the hour. Brenda and Oscar are you're go-to people. A very pleasant experience. They will earn my business again when this lease is up. Thank you all for the great service.

Celsa Villegas

★☆☆☆☆

8 years ago

This place is extremely terrible. If you can avoid it please do so. I had an issue with a flat tire, and since my vehicle does not come with a spare, I had to tow it to the nearest authorized dealership for service. I had my car there for two days, FOR A FLAT TIRE! On top of that, This place still wanted to keep my car for another day because they did not have the tire to fix the issue. When I would call to check on my car, Either no one would pick up the phone, or the receptionist pretty much gave me the run around transferring my call back and fourth from her to the service department. I had to be extremely firm with her to actually talk to a human being. I finally spoke to a man named Alex, his excuse was that this location only had one specialist by the name of Jake and they had prior appointments to attend to, and that he would tell Jake about my issue the next morning and Jake would return my call. I gave him my information and waited the next day. I NEVER RECEIVED A FOLLOW UP PHONE CALL My car had been in their possession for two days and I finally talked to Jake. He told me that he never received my information nor my message because Alex did not arrive to work until the evening. At this point, I don't know who to believe. That's when he told me that they did not have the tire in stock and that I would have to wait ANOTHER day for it to be shipped and fixed. I suppose if you have an appointment, your experience might be different. However, I would not trust an "authorized" dealership service provider that is out of stock on tires for three days straight. I am definitely never going back to this location ever again.

TeddyChenCulver

★★★★★

5 years ago

I brought my van in for service and I was frustrated because of a lack of communication from the service team who originally told me that repairs would be completed same day, but now they tell me they’re keeping the van overnight. I asked to speak with the manager, Vincent who was very professional, courteous and thorough in explaining the situation. Since then Vincent has personally called me many times to follow up with updates on my service to make sure that all the repairs get done. It’s reassuring to know there is a great manager like Vincent at Champion FIAT!

Monica Lowery

★★★★★

2 years ago

Helped my friend to bring her fist to get serviced, the people are very nice here and very helpful. Then I'm checking this swinger out.

Bela Kiraly

★☆☆☆☆

8 years ago

My Fiat 500e was there for over 10 days. Originally the service adviser said it will be 1-2 days. They would never call me and give me updates. If I would call them (ridiculously long waiting time over the phone) they told me different things each time I would call. After a week, someone call me from the dealership saying, they received the part, I can take my car in. I told him, the car there since 5 days now…. Another time, someone told us its ready and when I showed up they told me it’s not…. maybe tomorrow. They wanted to charge me twice for the same suspension aliment. Car was parked outside for the 10 days, it was very dirty a curtesy wash would be a big thing? The invoice was over $6000. Not to mention the small interior plastic parts they install back. Long story short: don’t take your car there. Go somewhere else. Unprofessional, liars.

Luis Gonzalez

★★★★★

7 years ago

My girl and I recently bought a spider here and we fell in love with the car!! I also love how Oscar from fiat took care of us. At first we got help from Julio who did not want to deal with us what so ever. But Oscar took his time to give us the highest quality of customer service and got us into a brand new car! I would recommend to talk to Oscar. Julio only approaches you if you look like you have cash just so he can make a sale. (<——BE AWARE)

Armando Grijalva 111

★☆☆☆☆

3 months ago

Of course. Presenting your concerns in a clear and organized way can be very effective. Here is a revised version of your account, structured to be used as a formal complaint letter or an online review. This version organizes the events and focuses on the key facts to clearly communicate your experience. *** **Subject: Formal Complaint Regarding Service and Safety Concerns** To Whom It May Concern, I am writing to file a formal complaint regarding two separate, negative experiences I have had at your service center. My visits have involved significant overcharging, unprofessional conduct from an employee, and a critical safety issue with my vehicle. During both of my visits, I was quoted prices that were substantially higher than standard rates. * **First Visit:** I was quoted $300 for a duplicate key, a service I later learned should cost approximately $50. * **Second Visit:** I was quoted $500 change I have since confirmed with other dealerships that this service typically costs around $125 In addition to the pricing issues, the employee who assisted me, Rudy (located at the third desk from the left in the front lobby on the service side of the building), behaved unprofessionally. He asked inappropriate and personal questions about my heritage, making me feel very uncomfortable. He also failed to provide a receipt or his name when the transaction was complete. Most importantly, my new car was sold with a used and incorrect lug nut key. Because of this, I am unable to change a bad tire, which creates a dangerous situation and puts my safety at risk on the road. I now face the additional expense of having another mechanic resolve this issue. Given the pattern of overcharging, the unprofessional service, and the serious safety risk created by your staff, I am extremely disappointed. I am sharing this feedback in the hope that you will address these issues internally to prevent other customers from having the same experience. *** I could send this version in an email to the dealership's management instead of posting it as a review. A good next step might be to find the email address for the General Manager or Service Manager on the dealership's website. If i like, i can follow up by also filing a complaint with the Better Business Bureau (BBB) to ensure there is a record of the incident.