Pep Boys

Budda Gomez

★★★★★

11 months ago

Was recently visiting Los Angeles, Ca and noticed I was getting a "change oil light" on my dashboard. I immediately stopped by this Pep Boys I seen exiting the freeway. Most of my vehicles get serviced at car dealerships. However, just did not want to take a chance. So, I got an oil change. Jose, shop manager was GREAT and the Tech (who's name was also Jose) was very efficient and was in and out within one hour. They even rotated my tires for an additional $10.00. Shop/waiting area was overall really clean. Customer Service gets a 10 out of a 10! (this location is on Paramount Ave in the city of Downey, Ca)

Craig Dudley

★★★★★

6 months ago

The crew at Pep Boys do a great job keeping our car tuned up and running well - good communication & no surprises on cost!

Jahlani Rice

★★★★★

3 months ago

These guys were super nice and very quick. The transparency was top tier.

Felipe Gonzales

★★★★★

3 months ago

Excellent, timely professional service! Respectful and knowledgeable staff! Will continue coming here after 20 yrs!

Armanda Cortez

★☆☆☆☆

6 years ago

On 1/25/20 I got an oil change from there on I was smelling burning oil or some kind of fluid had my car looked on 2/2/20 to discover oil was splattered all over my engine, belts, roof of my inner hood, just everywhere because who ever at pepboys forgot to put the cap back on the top to where the motor oil goes. The top was still in the middle front gap where you open up my hood to car.

Jairo Castillo

★★★★★

Edited a year ago

This is my favorite location because they treated me like family, I feel appreciated and welcome. Peb boys offers convenient coupons for oil changes and many other services plus specials on tires life time warranty.Daniel is a very professional & knowledgeable technician who cares for your vehicle wellbeing. Pep boys: Thank you for serving my car 🚗 🙌

TERESA RUBIO

★★★★★

6 months ago

I was being ripped off by the dealer always lying about services or repairs that my car didn’t need until I found honest people from pep boys where I get excellent service for my vehicle, lower prices in all services and a courteous and respectful customer service.

David Dominguez

★★★★★

10 months ago

I needed an oil change on my car customer service help me make appointment. Came to drop off my vehicle on Saturday Mario help me check in. I waited less than a hour and it was done.on top of that there’s a rebate on the oil. Got $25 off they have a great team working there.and Mario’s always Helpful. The coffee was great too. Thanks.

Neo Smith

★★★☆☆

4 months ago

The employees are not friendly but they get the job done. The prices are higher than others. I didn't wait long for the service on my vehicle.

Georgia Rocha

★★★★★

2 years ago

I came in with some pretty worn down tires and new rims I wanted to throw on. Herb helped me out with brand new BF Goodrich KO2 tires. If y’all are looking for a place with impeccable service and guys who actually care about your vehicle, this is the place! I will never go anywhere else!

Greenbrier Lane

★★★★★

3 months ago

Stopped in today for service. Was greeted by Mario. Great guy, very patient with all my questions. Got me rolling, back on the road in no time. Thanks Mario.

Antonio Gaeta

★★★★☆

6 years ago

Came here for SUV alignment $89.99 (after a company truck🚚💥 almost hit me and made me hit the sidewalk curb) clean friendly employees. Free coffee☕ free charging station for cell phone📱🔋 and looks like a water bottle refill there. Too bad i don't have one I will definitely use it. One bad thing is the TV remote control was missing. I don't know if there Wi-Fi didn't advertise it. Plenty of parking space

Sonia Portillo

★★★★★

5 months ago

I love this pep boys that gentleman Gerardo the works there he is very nice and kind he really made me feel comfortable and I really like the way he attends me it was fast service n very nice people working here I recommend this pep boys 💯💯 this is the one that I choose to come to take care of my car..from now on thank u pep boys😘💖

JL EAT

★★★★★

5 months ago

I always use this location for my vehicles fleet maintenance.. Gerado ( Jerry)at the service counter is awesome and he is one of the reasons I'll pass up 3 other Pep Boys to go-to the Downey location. His customer service is impeccable.

Manuel Martinez

★★★★★

a month ago

Technician Mario, was very thorough, respectful, and knowledgeable. I was greeted immediately. Had new brakes installed, Thank you! I will definitely return for future services.

Miriam Aguilar

★★★★★

5 months ago

I had an excellent experience at Pep Boys! The staff was friendly, knowledgeable, and took the time to explain everything clearly. I have been bringing both my Nissan and Honda to them and love their service. The waiting area was clean and comfortable, and the overall process was smooth from start to finish. I’ll definitely be coming back for future maintenance and highly recommend Pep Boys Downey Paramount to anyone looking for honest, professional auto service!

Daniel Bierman

★★★★★

a month ago

Jose and his team provided excellent service, Knowledgeable foresight as to possible future repairs I had inquired about. Reasonable prices. Will return to get the additional work discussed done. Thank you!!