Google Reviews
Walker Rice
★★★★★
2 years ago
I recently had the pleasure of working with Beth, Chris, and the entire team at Charlestowne's Import, and I cannot express my gratitude enough for their outstanding customer service and meticulous attention to detail. From the moment I first called for an appointment, I was greeted with warmth and professionalism. Beth and Chris went above and beyond to ensure that my experience as a new customer was nothing short of exceptional. They took the time to understand my needs and concerns and guided me through their process with patience and expertise. Their knowledge of the Audi brand and their willingness to answer all my questions left me feeling confident in my decision. Throughout the entire process, the communication was seamless. They kept me informed at every step, ensuring that I felt included and informed about the progress of my Audi. Their transparency and responsiveness were greatly appreciated. Now that I have experienced their exceptional service, I can confidently say that I am a customer for life. Beth, Chris, and the entire staff at Charlestowne's Import have won my loyalty through their unwavering commitment to customer satisfaction. They have exceeded my expectations in every way, and I wholeheartedly recommend them to anyone in need of a superior car repair experience!
Brian Gambrell
★
☆☆☆☆
2 years ago
I'm new to Charleston and this place. I didn't realize EVERYTHING was an appointment and I apologized for missing mine the day before. I assumed I could still receive a quote for the work I want done, so I headed up at 8am the next day. I know my truck. It has 460,000 miles on it. It needs new struts and shocks, and I know it needs a driver's side wheel bearing assembly. I've never met someone so arrogant, as to insist he still needs to look first to quote THAT work. If something else was found, I would have understood and agreed. It's obvious he's knowledgeable about his trade, but arrogance isn't wise.
Cynthia Blalock
★★★★★
4 years ago
I have had Charlestowne's Import Automotive and Chris do all the work on my Lexus SUV's since 2016. They are professional, straightforward, candid and honest. Their fees are fair and I feel comfortable that my car is safe and in tip top condition with them maintaining it. I highly recommend them to anyone for maintenance or repair
Julia Shank
★★★★★
6 years ago
100% recommend! My exhaust was rattling and they took me in and fixed me up same day without an appointment. Friendly, speedy, and affordable. They even filled up my tire pressure which was low. Great service, thank you!
Joshua Mueller
★★★★★
8 years ago
Seriously you can't find a better garage. Chris and his crew are friendly, professional, fast, reasonably priced, extremely knowledgeable, and above all... as honest as they come. I've been bringing my cars here for years, for good reason: expert repair work for affordable cost and with exceptional customer service.
Michael Knox
★★★★★
5 years ago
Chris and his team at Charlestowne's Import Automotive are the most knowledge, honest, fair and reasonable group of automotive professionals I've ever encountered. I have experienced other shops, but this one is the best. They truly care about the customer and their needs. I wouldn't take my vehicles anywhere else for service, and I tell everyone I know to take their cars there too.
Ashley Parker
★★★★★
3 years ago
Absolute best! So kind, friendly and efficient. Over the years they've replaced my alternator and starter, fixed my AC, got a key that was stuck in my door lock out, all sorts of things. Love them!
Vicki Pittman
★
☆☆☆☆
a year ago
Beware! After patronizing this business for many years they charged me in Sep $786 for brakes and calipers on my 2010 SCION, then right when the back brakes started to go bad in Oct first said the brakes must be wet, then told me $786 just for the front. There would be additional charge to fix the back. Just talked with new mechanic and parts of the braking system are missing from the back. So Charlestowne Import Automotive returned my vehicle to me after I refused to pay another $800 with parts missing. Not to mention the radiator plug left off of my 2007 Mercedes-Benz.
Price Sigal
★★★★★
5 years ago
This is the most trustworthy and professional auto business I’ve ever encountered. We are treated with kindness and have always felt like they appreciated our business. My husband and I will never take our cars anywhere else. Can’t recommend them enough!
Christopher Podmore
★★★★★
6 years ago
Best prices in town! I went to Hanahan Automotive (because it was convenient) and was quoted over $2000 to fix my Infiniti. After almost trading it in, I decided I would bring it here and let them give me a quote. How about over $900 less to make the same repair and they also replaced the oil sending unit. I was so thankful I had not traded the car and decided to bring it back to Charlestowne's Import Automotive. They had made other repairs in the past and will be the only place I will go in the future...for all three of my vehicles (the American ones too). Awesome place and about the most honest mechanics I've ever encountered.
Chene Nowicki
★★★★★
8 years ago
Was recommended to them from the local vehicle processing station because i was shipping my vehicle that day went there and they pulled a car off a lift because i needed the work done within an hour. got it done in 45 minutes and my vehicle got shipped. Beth is a great receptionist that works there and chris and his crew are great trustworthy guys if i ever move to the area its the only place i would go to.
Leonard Greene
★★★★★
8 years ago
Honest friendly service. They really know their stuff. They have intelligent answers for your automotive questions! I have known this company for decades. When you go there, tell them that Leonard Greene sent you! I promise that you won't be dissatisfied with their smarts, and their service to your automobile! If you really love your car, take it to Charlestown Import Automotive!
Jason Vrable
★★★★★
4 years ago
Was in the Charleston area from out of town when my starter decided to die in the Walmart parking lot. AAA tow truck driver highly recommended Charlestowne's Import Automotive, and I'm glad he did. They had the new starter ready to go when we arrived, and had me on my way in about an hour. Grateful they were able to accommodate me, as it was the afternoon before the long 4th of July weekend. It can be very difficult to find a reputable mechanic while out of town, glad I came here. I come to Charleston several times a year and will go nowhere else if I experience any other car trouble while in town. Thanks guys.
Eileen Heider
★★★★★
Edited 5 years ago
If you need car repairs done this is where you need to go. Chris and his staff are honest, hard-working, friendly, and reasonable. They work on foreign and domestic cars. Highly recommend without reservation.
Kim Wood
★★★★★
7 years ago
Eveyone was extremely nice, they did their best to get my part in asap, (even in the face of a possible hurricane!) They jumped on the work and got me on the road. As a tour business owner, that is incredibly important to me! I appreciate a local business like this!
Fred Herrera
★★★★★
4 years ago
Ive been searching for a mechanic shop for a while. They were very nice and proffressional from the start. They were not over bearing like the rest. They were considerate of me being busy and worked with me. Will be returning to them from now on.
Chris Bishop
★★★★★
7 years ago
This is a great place to have work done on your vehicle. They are very professional and straightforward. Most importantly they are honest which is sometimes hard to come by.
Angela Collins
★★★★★
3 years ago
I was in a pinch as we had car trouble while on vacation, I had to have my car towed there. Everyone at Charlestowne's was so kind and helpful, they had us up and on the road in no time. Cina was very kind and understanding of our situation. Thank you all!
Ginger McCartney
★★★★★
6 years ago
In my opinion, this is the best automotive repair shop in town! Friendly and efficient staff and great service. Most importantly, they will always give you an honest opinion and expert service.
Christopher Lloyd
★★★★★
9 years ago
Very welcoming crew, very fine work, at a reasonable cost. I came in with an issue with my 90' Jeep Cherokee, (electrical problem) and the technician identified the issue and had it resolved in about an hour.
