Holy City Collision

Armeeda Gantt

★☆☆☆☆

7 months ago

I picked up my car yesterday and what a disappointment. This company put some kind of cleaning chemical inside my car and tore up my leather steering wheel and the leather on the stick shift started peeling. The light bulb from an accident wasn't changed when they repaired it and my passenger seat was off the track from gliding back and forth. The worst part was my car would not start when I picked it up. They left my car either on or the door open and killed the battery when repairing my bumper area. For what known reason why would all of these issues happen when you simply drop off your car for a bumper repair from someone hitting my car? I have no known reason and the manager will not own up to what was done wrong. Just do not take your car to this place. What a nightmare.

Christopher Colvert

★☆☆☆☆

a year ago

My girlfriend had to take her 2021 Rav4 in due to a collision on the front left side of the vehicle (this is important, this is where the battery is located). We get the vehicle back, and not even 48 hours later, the car dies. All power is lost. Luckily, we were in a gas station parking lot when this happened. And luckily, I am somewhat mechanically inclined and knew to check the battery. Under the hood, I see that the negative terminal bolt is LOOSE. I could literally jiggle it with my fingers. The negative terminal cover isn't even on the battery (or anywhere on the battery, for that matter, no idea where that terminal cover went). The positive terminal cover is off. (See picture below.) So I tightened the screw (with the help of some kind strangers, as I didn't have tools with me) and got home. Due to Holy City Collision's SHODDY job of reassembling the battery after the collision repair, my girlfriend and I were left stranded. It is a miracle that this didn't happen while she was traveling down I-26 to get to work. The front office clerk was receptive and empathetic to the situation. The office staff and other employees are friendly. However, this does not negate the fact that the vehicle was reassembled improperly. I am writing this so 1. others know our real life experience after getting our vehicle repaired at this shop and 2. so this shop can be held responsible for what happened.

Connie Templar

★★★★★

3 weeks ago

Great job! My car looks like new!! Work was complete in record time. Thank you!

Erin

★★★☆☆

2 years ago

The paint job that I received from them looks great. I was happy to receive my car back. And her looking like normal. Communication was hard and I feel bad for constantly bothering them towards the end to get the car back. Unfortunately after having the car back for a few days my battery was completely dead. It was an issue when they had the car and I figured they would repair or replace it. I had to buy a new battery. Now almost 2 weeks later I noticed that my electronic lock on my passenger door isn't working. I'm the only one that uses the car or gets in so it took a while to notice. It's does not seem to be plugged in. While trying to fix this issue ourselves we noticed they didn't install the bulb back in for the passenger door. It's hanging off under the door card. I do love the paint job and I am happy to get my car back. Just these little things that could have been avoided are a bit annoying.

Heather Joyal

★★★★★

9 months ago

I had a great experience with Holy City Collision. From start to finish, they took their time with me, never making me feel rushed or like just another customer. They answered all of my questions thoroughly and made sure I fully understood the repair process. What stood out the most was how much they genuinely cared—not just about fixing my car, but about making sure I felt comfortable and informed every step of the way. It’s rare to find that kind of attention and care these days.

Lisa Manley

★★★★★

4 years ago

Very professional and friendly. Despite parts being on back order, they were able to find the parts and restore my vehicle. My vehicle was back to brand new. Their team did an excellent job. Very satisfied with Holy City Collision and would definitely recommend.

Saniqua McClure

★☆☆☆☆

a year ago

Zero stars! I DO NOT recommend this business! I took my vehicle to them as one of the options provided by insurance and I wish I chose any other option. My vehicle was dropped off on a Friday morning, I was told someone would contact me the following Monday with a status update, finally a week later after not hearing from them or the insurance company I decided to call. These people would not even give me any answers or updates regarding MY vehicle. I was told I needed to contact the insurance for an update. Once my vehicle was picked up 2 weeks later, it was obvious they had no respect for me or my vehicle. I called to complain about the condition in which my car was returned in and I was clearly treated as nothing more than an insurance claim to them. Once they believed my vehicle to be totaled, they apparently just left the vehicle open at some point and there was evidence of an animal being in the vehicle. They appeared to be cat paw prints, but who knows what actually got into the vehicle. Of course they denied responsibility for this and could care less about me or my vehicle or the fact that my child may still have to get in the vehicle. I was told, “obviously no one is bringing their pets to work”. My vehicle was still perfectly fine, aside from minor bumper damage that the insurance didn’t want to pay for. I feel regardless of what the situation was with the vehicle, they still needed to treat it with care and respect until there was an official final decision on the vehicle. If ever in need of a repair shop, I would definitely look elsewhere. Holy City Collision is a disgrace and such a disappointment as a local business we chose to support. They need to reevaluate what customer service is, learn to understand that respecting their customers and their customer’s property while in their care is important, regardless of it being an insurance claim. A company that respects and values their customers would have apologized and offered to make this right. They could have simply offered to cover a cleaning of the vehicle.

Nicko Salem

★☆☆☆☆

5 months ago

Took our car to get repaired here after hitting a deer. Website says that they’ll return your car beautiful. Well, we got our car back and repairs were done, but it was crawling with ants. There’s ice cream gunk all over our passenger side front seat. Looks like someone decided to take a break inside of our vehicle and left their mess. Probably slept in it too. If I could give no stars, I would. Really upset because we have a newborn and really hate to deal with something like this. Now, I’m unsure if repairs were even done right because of this carelessness. I would be careful when choosing these guys. Stay blessed everyone.

Steven Pasqualicchio

★★★★★

Edited 2 months ago

Thank you very much to the team. Great work fixing my Jeep and always a pleasure working with Holy City Collision. Lori thank you very much for handling the claim and appreciate your professionalism. Thanks

Firen Zephyr

★☆☆☆☆

8 months ago

I recently picked up my wife’s vehicle from this location. When we inspected the inside there was white fur across the back seat and extra chargers left in the ports. Not only that but there was what appeared to be rust stains on the top of the trunk. I’m unsure what shop brings animals into a vehicle but I can 100% say we do not own any white fur animals. For context the seat was down when we got it

Dansa Chisolm

★★★★★

5 months ago

⭐️⭐️⭐️⭐️⭐️ To be honest, there was a small mistake with one of the pieces on my custom grill. When I brought it to their attention, Holy City Collision acknowledged it right away and handled it promptly, respectfully, and professionally — and that spoke volumes. There was no hassle at all. I truly appreciate their professionalism. The turnaround was quick, and they delivered exactly as promised. Highly recommend! The two receptionists of front was very patient with me. ♥️ Greatly appreciated ladies!

Kasey Freeman

★★★★★

a year ago

My lift gate was beautifully repaired! The dent is gone and the paint is perfectly blended! I adored the front desk ladies as they always called me with updates and completion time estimates too. I also loved that I was picked up by enterprise from their repair shop and I was able to simply drop off the rental insurance provided me with at the repair shop on the completion date and enterprise picked it up from there! Thank you for fixing my mom van!

Leslie Kleckley

★★★★★

6 months ago

⭐️⭐️⭐️⭐️⭐️ 5 Stars "I had an outstanding experience with Holy City Collision! From start to finish, the team was professional, friendly, and extremely knowledgeable. They kept me updated throughout the entire repair process and made everything stress-free. My car looks brand new, and the quality of the work is exceptional. They truly go above and beyond for their customers. Highly recommend Holy City Collision to anyone looking for top-notch service and great communication!" Customer #5637 - LK

Catherine Andersen-Maniscalco

★★★★★

2 months ago

I was allowed to choose any collision shop and I simply called to ask about the wait time to drop off my car. They were very happy to answer my questions and I could drop it off any time. Within a reasonable time, my car looked like the accident never happened. This company is family owned and operated and have high standards of quality and service. I would choose them over a franchise or chain any day. 🤗

Justin Miller

★★★★★

3 months ago

3 day turnaround on panel replacement and paint. Good work. Front desk lady is great

Derek Thurber

★★★★★

2 months ago

Our vehicle was involved in a collison back in October 2025. The repair job was great, paint match spot on, looked brand new after the rear hatch was caved in during the collision. After we received the car back, the back hatch would have trouble opening and closing when pressing the button to do so on the rear door. The same happened when using the button on the key fob. I took the car in to the Toyota dealership for an oil change in December and asked them about the rear hatch. They told me it would be 175 just to diagnose the problem, and depending on any parts needing replaced, it could be upwards of 6-800 dollars to fix. I declined and decided to call Holy City Collision. I spoke to a nice gentleman who when I explained the situation, he said we could bring the car back in and they would take a look. I set it up and dropped the car off. It turns out the new hatch needed to be programmed to the vehicle b/c of the new sensors. After receiving the car back, the lift gate is working great again. They did not charge me anything to look at this 2 months after getting the car fixed. Awesome business and customer service. Do not hesitate going here to get your car repaired.

Micah McCurry

★★★★★

5 months ago

My poor car took a beating on a long trip to Tennessee... in almost no time at all I had an appointment booked to drop my car off here, and through the long wait (only because I missed it so much) of two weeks (which also isn't a long time btw), she finally returned. Almost PERFECTLY back to her original beauty. I did have some issues with my window not seating properly in the door post-repair, but the customer service here is absolutely phenomenal and made it so easy and were so welcoming, even offering a free donut while I waited. These guys are awesome. If your car is in need of some help, this is the spot!!!