Chatham Parkway Toyota Service

Christina Rahn

★★★★☆

11 months ago

I only put 4 stars bc sometimes it takes a little while just for an oil change but truthfully 90%of the time I enjoy just sitting there in the atmosphere. There are times that the 2 sometimes 3 hour wait doesn't work for me. I love the staff and service members and never had any other issues.

Marty Clay

★★★☆☆

5 months ago

Adequate at best on my Lexus repair! And I bought the vehicle new from their sister company across the street.

David Buell

★★★★★

7 months ago

My service writer, Tiesha did an excellent job of getting me in to get my tires mounted and communicating with me. The service did not take long and they did a great job. I would highly recommend Chatham Parkway Toyota Service department!

Kara Roxbury

★☆☆☆☆

10 months ago

Extremely unhappy with the service I received. I got in an accident and they fixed the accident damage. They didn't update me at all the whole time they had my car. I called at the 2 week mark and was told one more week. The repairs took over a month so my insurance stopped covering my rental the shop did cover my rental until my car was done however they gave me no heads up when my car would be done. They called me Friday at almost 5pm asking me to pick up by 5:3pm I told them I couldn't get there that fast. I had to rearrange my entire evening so I could get my car at 6:30. Then when I get into my car my ac isn't working anymore. My ac was working perfectly when I dropped my car off. I can't even talk to anyone about it because they are closed and their voice mailbox is full.

Gary Smith

★★★★★

9 months ago

I want to thank Boris Ealy and Jesse Farmer for the special attention they forded me with the attention they gave me with a 2012 Tundra I refused to let die, what a great group of Guys!!!

Thomas Heaton

★★★★★

Edited 2 months ago

Always good service Service writer keep me informed and Michelle gets an A++++ and a gold star Very happy will be back👍

Dorothy Moore

★★☆☆☆

6 months ago

Employee told me that they work on 60 cars a day. 60 cars a day!! They offer a car wash that they obviously expect customers to opt out of after sitting in the waiting area. No resolution offered - just one of 60.

William Cone

★★★★★

4 months ago

This is by far the best Lexus dealership I have ever experienced. Service after the sell is top tier! Would recommend for any one looking for a Lexus!

Daniel Goosby

★★★★★

a month ago

Tiesha did an excellent job and kept me well informed during the entire process.

Bracey Holland

★★★★★

5 months ago

I had a tire blow out on my SUV towards the end of the day on a Friday last week. I barely made it to the Mazda dealership next door. The nicest lady (I wish I had her name) walked me over to the Toyota dealership where they had my tire in stock and replaced it in less than 1 hour and had me back on the road. I could not be more thankful for everyone who helped me during that stressful moment.

Carolyn Riley

★★★☆☆

Edited 9 months ago

The service was fabulous and the waiting time was not long at all I got home in time to pick up my grandkids from school.. the staff was very friendly and sweet the prices was not bad all I save money.. for sure I will be back

Claudette Valley

★☆☆☆☆

a month ago

The service that I went to get done was a diagnostic because of the engine light on they found out through the history that was a problem and they still didn’t fix it. They said that they don’t fix it unless the engine light come back on what a waste of time.

W Patterson

★★★★★

3 weeks ago

First time service was a experience for me it wasn't anything time reach thank you all for your thing and kindness

J L

★★★★★

5 months ago

We were on a road trip and our car had the maintenance required signal on. Thanks to Chatham Parkway services, we are all set within 40 minutes. Very efficient!

jane doe

★★☆☆☆

Edited 5 months ago

brought my car yesterday for an oil change when i called to schedule and appointment i only asked for an oil change. when im checking my car in they said we have you for an oil change and tire rotation. i said tire rotation? the lady said it was on the schedule so i assumed it was routine with the “lifetime” of oil changes they offered when i purchased my car. she also offered a car wash and i said sure. my appointment was at 4pm. i got a text at 6:07 saying my car was ready to be picked up and a voicemail at around 6:12p saying that if i wanted my car i needed to reply as they were closed at 6. you can imagine my surprise also when they’re asking for payment for a service that i was under the impression was free. i don’t mind paying 26$ for the tire rotation however i don’t appreciate random services being added without proper consultation. i also think the customer service could’ve been a little better. as i didn’t know when my car was done or that they were closed. other than this i’ve had a wonderful experience with the company and its staff!

Grindel Larry

★★★★★

4 months ago

Great. Appt 11/5/25 @ 11:30 am for maintenance. I was called and informed it was ready before 9am. No hidden cost. Car washed. Keep up the good work. Mrs. Grindel Larry.

Leah Troxell

★★★★★

5 months ago

First time having to take my car in for repairs through insurance and they were great! Explained everything and kept me up to date throughout the whole process. It was way easier than I expected it to be. They did a fantastic job!