About Business
Chevrolet of Naperville Service & Parts brings expert Car Repair solutions to the local community in Naperville, IL, Naperville. From Auto repair shop, Auto parts store, Auto tune up service to complex Car Repair projects, they maintain high standards of service quality. Local residents in Naperville, IL appreciate their attention to detail, leading to a consistent 4.6/5 rating from 54 reviewers. By focusing on the specific requirements of the Naperville, IL area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Naperville, IL and beyond.
Google Reviews
Aasresh Yalavarthi
★★★★★
3 months ago
Good customer service and experts in car repairs.
Craig Powrozek
★★★★★
a year ago
Roberto was my Point of Contact. He was very polite, professional, and demonstrated a solid knowledge base that made me feel more comfortable. I will be returning to Naperville Chevrolet just for the sense of ease and common courtesy.
Larry Lewis
★★★★★
7 months ago
Naperville Chevrolet does excellent work. Would recommend going there. I'm upset with GMC about the quality of the vehicles they are putting on the market.
Cookie Hanson
★★★★★
a year ago
I love Chevrolet of Naperville. Everytime I need service or have an emergency, they shine! Recently had a tire blow out and called for help, they told me to call an 800 number and the nicest Tow Truck Driver came and got my car took it to the dealership and I had my car back quickly and they even washed it for me!!!
K Ask
★★
☆☆☆
3 years ago
SERVICE: Service was helpful but didn’t give all the information. I stopped by late Friday with a check engine light, had to do some traveling over the weekend and needed to know if it was safe to drive with. This is a daily driver fleet vehicle authorized for personal use and my primary personal vehicle is currently in another state. Enough of the back story to the issue. Drive in and wait for 5 minutes to speak with someone, first time at this location, however, not my first time dealing with a dealership service center. Normally they can’t get to you fast enough, I explain the situation they walk me inside to schedule an appointment and I restate I need to know if it’s safe to drive or if you have loaners, as this is a primary mode of transportation at the moment. The rep who was about to hand me off says well let me just scan it then and we will go from there. He walks back out to the car scans it and says your fine to drive but we have no loaners available at the moment. Cool I will come back early next week and get it worked on. Fast forward to Monday call to confirm availability of a loaner, to be told, we don’t do loaners due to inventory shortages. Awesome, still need to service a car for a likely minor issue. As a fleet vehicle owner I try to keep a car at the same service center for the life of the vehicle, paperwork and all that. However, due to poor communication and a reliable option to not have to sit and wait for my vehicle to be checked and worked on I am now going somewhere else. Please do better Chevrolet of Naperville, you lost a long term customer due to poor communications and follow up.
Lorese Pernell
★★★★★
11 months ago
Pete my service advisor was helpful and informative. He also introduced me to the corvette mechanic Jeff which both insured me on every step of progress & detailing what has been done. Thank you both very much!!!
kim mccormick
★★★★★
10 months ago
Michael is my salesperson whou is outstanding to work with. Roberto is also outstanding he kept me updated on my cars service promptly and was professional. Highly recommend this dealer for sales and service needs
Wayne Berscheid
★★★
☆☆
6 months ago
Was OK. Took a bit for check-in and then of course the obligatory upsell attempt. Additionally, 90 mins for an oil change seems excessive and then they didn't even wash the car.
Sheila Lowe
★★★★★
Edited 2 months ago
Best experience i have ever had at a dealership. My husband didn't buy his truck through them but gets all his services through them because of the service they offer and experience we got when I bought my 2024 truck. Best place to go! To notch!
Wendell Jeffries
★★★★
☆
11 months ago
I think the service department did a very good job of being patient in diagnosing the problem with my Corvette. However, I think they could have been a lot better at communicating with the Chevrolet dealership in Texas who had done previous work on my vehicle. I think the two Chevrolet dealerships should have worked together to warranty their work. They didn't and it cost me money because they didn't file it under the warranty.
Adam Vargas
★★★★★
3 months ago
I had an issue with a used vehicle I purchased from a third party dealership. I called the parts service see if they can help me out with the keys that it didn't come with the vehicle. They went above and beyond to resolve my issue. Thank you
Jaclyn Zuniga
★★★★★
2 months ago
Alex was very helpful and kept me updated on the progress of my car.
Shannon Reid
★★★★★
5 months ago
Mateo and the finance department were very pleasant, patient, and professional with me and my process of purchasing my new vehicle.
ROB BORDAK
★★★★★
9 months ago
Great service from the moment I drive in to the moment I leave. Pete the service writer is the best. Gets right to the issues and keeps me posted constantly. There is never and need to double question what's being done and why. And I get the car back clean and washed in in good running condition. Wish more people were like him. Pete is the best
Keepingitreal
★
☆☆☆☆
Edited 2 years ago
Very disappointed and dissatisfied , untrustworthy the mere fact I passed up many reputable dealerships to buy from this dealership referred by a friend. I purchased a 2020 vehicle January 2023 with low mileage, see pictures at least they could have disclosed this to me so I could have declined the purchase. 3 times I have tried to get Chevrolet of Naperville to give me a solutions all I got was made up excuses. “All these vehicles brakes sound like they are grinding but they are rubbing it’s the material on the brake pad” the mechanic says it’s grinding, service advisor says “no it’s not grinding”.
Ralph Auer
★★★★★
3 months ago
I’ve been buying and servicing my cars at Chevrolet of Naperville for 28 years. Why go anywhere else when satisfied.
Lydia Velez
★★★★★
9 months ago
Upon arrival Stacey greeted me, and checked me in for my appointed service. Although I did not schedule maintenance for the problem I was having with my phone connection to the car, she made sure the tech did all he could to get me connected. Sure enough, after I was done and left for home my phone has been connecting ever since. Thank you so much Stacey and to the service tech that worked on my car. I love how now theres an actual video on the point inspection. They just get better by the day. This is why Chevy of Naperville will always be my go to.
MARROMAN 369
★★★★★
5 months ago
Excellent service. We went to have our vehicle's oil changed and the attendant was very kind and attentive to us, as were the people who served us.
tony scarpino
★★★★★
3 months ago
The amazing Pete and his team were Fantastic. Professional, Friendly and thorough. I have been bringing my vehicles to chevy for over 40 years and have never regretted it once. The best place to go..
Daren Nickle
★
☆☆☆☆
a month ago
DECEPTIVE, UNINTELLIGENT, SLIMY SCAMMERS!! After starting my car after weeks of being out of town it was in limp mode (traction control off, stabilitrak off, rear gate wouldn’t open, no backup camera, bunch of electrical issue…) it was screaming electrical issues (even I know this and have little experience with working on cars). They told me I needed a new transmission for $9000!!!!! And the gate and backup camera were a totally separate issue! Are you just completely unintelligent!?! Everything shuts down at the same time and you think they are not part of the same issue!? They kept saying my backup camera and rear gate issue was because I have an aftermarket bumper!? Completely not true! We’ve had the car since it was new and there has NEVER been an after market bumper installed. Then they said my transmission is “leaking heavily” and needs to be replaced for $9000. There is no puddle, no dripping. I had a mechanic friend and another mechanic look at it. Both of them said that was just a flat out lie! I could smell their BS from a mile away so I took my car to a local intelligent and honest shop who quickly discovered a worn out wire that had shorted putting my car in limp mode. They fixed it and everything works great (including the gate and backup camera…no there is no aftermarket bumper and clearly it was linked to the original issue…duh!) it was only $300 to fix vs their $9000 transmission. On top of that they left the cover of my battery cover (in the backseat in my vehicle) off and they dropped the screw in the bottom of the battery box which was nearly impossible for me to reach. So sloppy! Still waiting to hear back on this as it was so sloppy I asked for a refund. Who leaves that open with the screw in the bottom and sends the car home!? What an absolute joke. This place is either completely unintelligent, lazy, sloppy and have no idea what they are doing or they are just completely dishonest slimy scammers trying to prey on people. Most likely they are a mix of both. Please NEVER go here and NEVER trust anything they say.
