About Business
Bill Jacobs MINI Service & Parts Center brings expert Car Repair solutions to the local community in Naperville, IL, Naperville. From Auto repair shop, Brake shop, Car battery store to complex Car Repair projects, they maintain high standards of service quality. Local residents in Naperville, IL appreciate their attention to detail, leading to a consistent 5.0/5 rating from 174 reviewers. By focusing on the specific requirements of the Naperville, IL area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Naperville, IL and beyond.
Google Reviews
MadMo 78
★★★★★
a month ago
Mitch in Service at MINI Cooper is absolutely outstanding! He always goes above and beyond to make sure everything is taken care of quickly and thoroughly. He’s incredibly knowledgeable, professional, and genuinely super nice to work with. Every visit is smooth and stress-free because of him. It’s rare to find someone who consistently delivers this level of customer service. Highly recommend asking for Mitch if you’re bringing your MINI in for service — you won’t be disappointed!
CarolingLibrarian
★★★★★
2 months ago
We love and appreciate this dealership very much. What makes us appreciate it so much is outstanding Mitch Shefveland! We have worked with Mitch for several years now. He is top notch, professional, kind, honest, and honorable. He remembers us and he looks out for us (as well as our car), and he cares for us like a friend. He works tirelessly at whatever needs to be done. He never pressures us, but he had a deep understanding about cars and helps us to understand the importance of certain things needing to be done. He has beautifully taken care of us with integrity and honor, and he has never steered us wrong. What an outstanding reflection on the Bill Jacobs company Mitch is. We highly recommend Bill Jacob’s Mini and Mitch Shefveland.
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★★★★★
6 months ago
Mitch Shefveland is incredibly kind, smart, and has a great understanding of what we need to get done. He always provides excellent recommendations for our MINI. The marketing team at Bill Jacobs MINI is fantastic - they consistently provide us with a brand new MINI as a loaner car while our vehicle is being serviced. Our favorite part is the exceptional service we receive every time. We highly recommend Mitch and the entire team at Bill Jacobs MINI!
Charles Meagher
★★★★★
2 weeks ago
As always, the service was excellent at Bill Jacobs Mini! Mitch Shefvland provided exceptional customer service as usual, and the maintenance team took wonderful care of my baby. I will continue servicing my Mini here!
Steven McGee
★★★★★
4 months ago
The service department at Bill Jacobs Mini is top notch. Scheduling is very straightforward and you get to talk to a real person right away. I am always excited when I learn that Mitch Shefveland will be our service advisor. He is very knowledgeable about the Mini and gives great advice about the services needed.
Stephanie Olmstead
★★★★★
a month ago
Mitch has been the #1 person to take care of my car over the last 5 years and he always is attentive, remembers who I am and doesn’t mind if I take the time to phone a friend on the services. Standup guy and excellent service!
Natalian Bolton
★★★★★
4 months ago
I purchased my Mini in 2016, which is when I first met my service expert, Mitchell Shefveland. Since then, Mitchell has been instrumental in making sure my Mini Cooper runs at its best. He’s professional, knowledgeable, and always provides excellent recommendations. Beyond that, he’s incredibly understanding and genuinely kind. Visiting Mitchell feels like walking into Cheers—where everyone knows your name. He’s truly one of the most personable people I’ve ever met.
Sandy Davison
★★★★★
2 months ago
I have used Bill Jacobs & Mitch Shefveland for services for at least 8 years and I very happy with the service level. Mitch has been honest, reliable, great communicator and it’s a big factor to stay with the Mini Brand for me.
Jim Bray
★★★★★
3 weeks ago
Always a slick & efficient process at Bill Jacobs Mini. Their use of tech w pictures & videos of what is required is so helpful. And Mitch is the best! Love those Minis!!!
Mary Wheeler
★★★★★
3 months ago
Today I am having my 2022 mini cooper clubman serviced at Bill Jacob’s Mini in Naperville. I like coming here because the people are professional and explain everything that needs to be done to the car. The car was raised up and a mechanic explained everything about my car. Mitchell Shefveland was my service advisor. He explained services that were needed on the car along with the prices. I would recommend using this dealership for services on your mini cooper.
John Ritchie
★★★★★
2 months ago
Ali (sales) and Mitchell (service) have made owning a mini enjoyable. They are both quick with a smile, and happy to take the time to explain things. I am very happy with my Mini and with Bill Jacobs in general.
Linda Karaffa
★★★★★
4 months ago
Always an easy experience at Mini, in Naperville. Mitch Shefveland has been our advisor through many leased and owned Minis. He explains what our car needs and what we can wait a minute on, and gives me a great estimate of the wait time.
tara selman
★★★★★
3 months ago
I bought my Mini here, and I've brought it back for every service here, in spite of having moved 150 miles west and back to the area again. Mitch and his team are fantastic. When a significant service is next on my car's schedule, Mitch goes over options with me so I can plan for the time involved and cost of that service. No surprises.
Mark Criss
★★★★★
3 months ago
Always a pleasant experience at Scott Jacobs Mini. The staff provides outstanding customer service and makes you feel extremely welcome. My Service Advisor, Mitch, is the best and helped me for several years.
Leslie Grady
★★★★★
4 months ago
Mitch takes the time to explain what is needed now, what can wait, and how it all works for the car. He is personable and friendly, making me feel confident taking care of my Mini. I feel good working with him for service planning.
Bubba Elliott
★★★★★
4 months ago
Always on time and courteous. Reasonable prices for most repairs. Waiting area is clean to include the rest rooms. Mitch has been our service rep for years and is always friendly and polite and never forgets our names.
Michaela Kincaid
★★★★★
4 months ago
We appreciated the personal and prompt attention of our service representative, Mitch. He was very responsive and kept us well. Informed of all repairs needed or recommended and updated us as work progressed.
D Miller
★★★★★
11 months ago
I recently brought my MINI SE in for its 2-year maintenance and had a great experience. Mitch Shefveland was my contact, and he was incredibly helpful throughout the process. He took the time to explain everything and made sure the service was done right. On top of that, his positive attitude and professionalism made the whole visit smooth and pleasant. Great service all around—thank you, Mitch!
Gerardo Ayala
★★★★★
4 months ago
I had a great experience with Mitch, he kept me informed the whole time on the status for my car while in Service. Would recommend asking for him when getting your car serviced.
Ray Koteras
★★★★★
8 months ago
My Mini Service Advisor, Mitch, was outstanding. His professionalism, technical knowledge, and consumer focus took the stress out of my service experience. Car repair is inevitable but having an advisor who is transparent and honest can make all the difference. I would not hesitate to recommend Mitch and the team at Bill Jacobs Mini for all your service needs. - Ray K
