Napleton Mazda of Naperville Service

Danny Bailey

★★★★★

2 years ago

Gone to them for regular maintenance and to repair a tire. They do exactly what is needed and don't try to fix things that don't need to be fixed. They will let you know if they see something starting to wear, but will let you know to just keep a eye on it if it doesn't need to be replaced yet. Which is very helpful in planning for future repairs that are likely and what to pay extra attention to between maintenance visits to prevent more expensive breakdowns from happening.

Nicole Martinez

★☆☆☆☆

2 years ago

Our Mazda CX 90 has recalls. I scheduled the vehicle for a Saturday but asked a few times if they would be able to complete this as I live 2 hours away. Also needed a vehicle so we didn’t sit for the few hours. I was told yes and took my Saturday and drove it in for scheduled appointment. I go check in and he said the vehicle has to stay for a few days, I said I was not told this and I’m 2 hours away, so he shows me the computer screen, and says see it’s a drop off, I said I would not have agreed to that bc I live 2 hours away and do not have anyway to get home. He said hold on and he went to talk in the back and comes back and says oh we can have 2 techs work on it. It can be done by time of close. Then I asked where do I pick up my loaner and he says you can’t get a loaner, we don’t have you down for one because it’s a drop off. I said I’m not going to sit here for 6 or 7 hours when I was told a completely different scenario. I said I’m not going to be able to do this. He said ok and said I don’t do the scheduling as he walked out to open the garage door. Didn’t even try to accommodate or call his manager to see if there was something they could do. I drove 2 hours to get nothing done. Very disheartening when someone doesn’t care about a persons time, 4 hours on the road that day. Now there is a ton of recalls and a nice clunking sound on the left drivers wheel when you turn Right into our driveway. My husband and I said this morning this will be the last Mazda we own.

Anne Stevens

★★★★★

5 years ago

I had gone to another Mazda dealer in the city that was not transparent at all with their pricing and could tell they were trying to take advantage of a single female car shopping on her own. My experience with Continental Mazda was thankfully the complete opposite. David Thomas was clear with the pricing structure and the negotiating was kept to a minimum as they were offering a competitive market price with no sneaky add-ons. Albeit, near the end of the purchasing experience they did try to offer some unnecessary services, but David was great. The vehicle was not ready to immediately take home, so David did manage to offer a more convenient delivery that I did not need to commute all the way from the city.

Stephen Fuchs

★★★★★

6 years ago

Very good experience working with Continental Mazda! The delivery of my new custom ordered Mazda3 was greatly delayed due to it being held up at manufacturing because of a recall, but Adrian Rojas and Mark Bimel went out of their way to make things right while I waited. Instead of holding onto my aging vehicle that I was replacing, they gave me a loaner vehicle to drive without them even knowing when my car would be delivered so I could sell my old car! They also didn't just sit back and wait for my car to be released, and kept searching to see how they could get me my car even faster. I am very impressed with their handling of the situation and am very happy with my new car!

sally hattori

★☆☆☆☆

a year ago

AWFUL SERVICE EXPERIENCE!!!!! DO NOT BRING YOUR CAR THERE!!! THEY REPLACE PARTS WITH THE CHEAPEST PARTS AVAILABLE, NOT OEM PARTS!!Spark plugs replaced 10/23 paid close to $300 for this service. Car started to show a problem a few months later and progressively became worse, engine light came on. Took the car to Biggers Mazda since it’s a new dealership close to my home. They informed me the spark plugs were old and fouled! It cost me another $300 to replace them once again. I’ve been requesting my money back as the recommended spark plug changes are every 60,000 to 75000 miles, I only drove 7000 miles till the first set failed. I’ve been informed that Napelton did not use “best rated” plugs, but the cheapest one’s available, with a warranty of 6 months. UNBELIEVABLE THAT I’M OUT $300 FROM SPARK PLUGS THAT LASTED JUST 8 MONTHS!

Naren S

★☆☆☆☆

Edited 8 months ago

I am reducing my rating for their service center. NO Complaints with the way they service the vehicle. But the way the service advisors(who were seated in the service reception desk) treat the customers is worst. When I arrived and walked to their desk, no one was even ready to even offer any help. They simply ignored me for a few minutes while I had to stand and wait for them to even look at me(though they noticed me walking in earlier). Then after few minutes, the person who spoke to me informed that they can't honor the appointment since I arrived late. Even though they were literally free and had consecutive slots available, the service advisor told that they have other appointments and asked me to come the next week and denied servicing. There is no effort to help the customer and they were very negligent. No courtesy from this team and I decided to leave. But when I checked online, I was able to see consecutive appointments in next 15 mins. I went out, booked online for the next slot which is within 30 mins of the time I was denied service and drove back to see if they are really busy. To my surprise, they were free and no new customers. Not coming back here for service again. Poor customer support from vehicle service advisors.

Macayla Lenzi

★★★★★

6 years ago

You never know what you're going to get when going to a car dealership, but these guys were great! Dennis was especially amazing to work with and I can honestly say they never pushed anything on us. My husband's car is a 2006 and we knew there were going to be issues but when they told us what was wrong they only emphasized the safety concerns and let us decide on the rest. It was a refreshing experience! I would definitely recommend coming here for Mazda service :)

Matt S

★☆☆☆☆

a year ago

2024 cx-30 Tldr: the remote start button was removed from the key fob in order to force you to pay a $5+ dollar a month app. You have to find your phone, unlock it, launch the app, input credentials, push button and then wait for 1-5 minutes before the car starts. The car has on board cellular connection to record your driving behavior and sell to 3rd parties. Deceptive practices. They bring your test car to the building while running because they don't want to explain the car has no remote start without paying a monthly fee on their app.. They physically removed the button on the key fobs. "but there is a free trial period" - trial periods exist only to get you used to it then ending to make you pay. Upfront pricing is as much as another 500+ dollars to get the best prepaid rates... To use the car you paid for. The hardware that exists in your vehicle that was in the purchase price. You own nothing anymore. Your 33,000 car is locked behind a pay wall. Don't expect to hear about this until after you sign the paperwork. There are no os version requirements listed because you will have to keep a recent android or is device. If you have unlocked tour phone and carry through legacy contracts you might have to purchase a new phone in order to use your car. Yes. You might have to replace your phone to recent version to use remote start on your own car. The app records your driving behavior and offers to send you "customized insurance quotes" based off of recording how much and where you drive your vehicle. You have no control over this monitoring. I bought a used 24 and none of this was disclosed in a clear manner.

Go Chan

★★☆☆☆

a year ago

The service team doesn't seem to be as good as the previous continental team. Service rep doesn't follow-up with updates on vehicle servicing, I had to rely on SMS and emails instead to check progress. And cashier made lots of mistakes. Tried to charge me for different customer, didn't mention additional surcharge for using credit cards, didn't even give me the correct key for my vehicle etc. Gonna use a different servicing center.

Stacy McReynolds

★★★★☆

2 years ago

Great and thorough service team. I loved the video of the tech going over my entire car and addressing any issues found. Dealership prices can be higher than a local service station, but they are official Mazda parts. There are coupons that can be found on their site to save you some money. The team was very helpful, and I appreciate their level of service. I will certainly be back.

Diana Stavreff

★☆☆☆☆

2 years ago

Bought my used CX-5 from here and have been using them for regular maintenance etc. because I trusted them. After having new tire installed I was told my front brakes were in the red and only have 5% life left. I took it to my mechanic today to get the work done and he just called and said the brakes have 50% life left and I don't need them! Meanwhile the video they sent shows battery acid all over the battery and they just recommend a clean up? My mechanic said I need a replacement. Going back to trusting my neighborhood mechanic. Jeez

Steve Witting

★★★★★

5 years ago

I recently traded in my 2011 Mazda 6 for a new 2019 Mazda 6 Signature. They still had a few leftover in stock, which worked out great with the additional rebates! Adrian Rojas was my sales person and he was great throughout the wonderful buying experience. We have been a Mazda family since 2003, buying 4 of our 5 from Continental. To be honest, there was a time I stopped bringing our cars there for service, as the service dept treated us less than loyal customers. I'm happy to say that those times have changed. I enjoy my experience every time I'm there, whether buying a car or bringing it in for service. Thank you!

Amanda Vivo

★★★★★

a year ago

I had my windshield replaced here 3 months ago, and everything is holding up great. No issues with the windshield or sensors. There was a discrepancy with the cost and how much insurance was going to cover but after speaking with the service manager, he remedied the issue and refunded me the difference. Thanks for going above and beyond!

Rocky Bolivar

★★★★★

8 years ago

Got my Mx5 RF from Continental and the staff were in one word AWESOME! Dan Eugea was my sales representative and was very in tuned to my specific requirements. I was able to test drive all of the Mx5 models. I ended up with the Mx5 RF GT and was supposed to be my other car for fun in fair weather. I ended up loving it so much that today is my one month anniversary and I am here getting my 5,000 mile service. I've added more accessories and Dennis in the service department is my man! If you are in the market for a new or used car Continental Mazda in Naperville would be two thumbs up!

Afakh Siddiqui

★★★★★

7 months ago

I recently brought my car in for regular maintenance at Napleton Mazda of Naperville, and Nick Vichi made the whole experience fantastic. From the moment I arrived, Nick was welcoming and professional, taking the time to go over the details of the service and answer all my questions. He kept me updated throughout the appointment, explained what was being done in a way that was easy to understand, and made sure everything was completed on time. The level of care and attention he showed made me feel confident that my car was in great hands. Thanks to Nick, my maintenance visit was smooth, efficient, and stress-free. My car is running perfectly, and I truly appreciate the honest, friendly service. If you need any maintenance or repairs at Napleton Mazda, Nick is the person to see!

joseph wasif

★☆☆☆☆

Edited 5 months ago

Dropped off my car to them at 730am on a Wednesday to Jaclyn told her the issues, she said we will definitely call you by 2pm with an update, doesn’t, I call around 5 and she says they don’t have any updates. I then let it go until the next day, called around 9am, 10am and 1030am, was transferred to the service center where phone would ring for 6-7min and I just hung up out of annoyance, finally called back and asked for the service manager, goes to VM. Called again and let the person know no one is picking up, she finally gets Neil the service manager to call back and he says ohh you’re car is fine we couldn’t replicate the issues, starts going over the issues and it’s not even the same problem that I told Jacklyn in the first place (even emailed her videos of one of the issues) when I dropped off the car. So I tell Neil that’s not the issue I dropped the car off for, he said ok well look at it and I’ll give you a call, 3 hours go by and no call, I then call again same thing as before just ringing or someone picks up the phone and then hangs up without saying a word. Finally get a hold of Neil, he said he fixed the issue and drove my car around for 2 hours and didn’t see the issue. Literally I pick up my car and the issue happened workin 20 minutes. Please do yourself a favor and just go to a different Mazda service dealer, they are incompetent and just don’t care enough to actually service your car properly. I’ve never been so frustrated and lied to by a service center before, clearly all they want to do is hold your car long enough and say they can’t replicate your issue so that they don’t have to do their actual job.

Muhammad Khan

★☆☆☆☆

5 months ago

My wife took the car into service for a simple oil change and tire rotation. The vehicle was ready in under 2 hours and nobody from the service department came to inform her. The rep Jaylen even came and sat next to her to assist another customer while my wife was waiting for an additional hour not knowing the car is ready and the paperwork is at the cashier. At the 3 hour mark my wife went to the service desk to confirm if the car is ready at that point Jaylen advised her that her car has been ready. Jaylen acted like she was oblivious to the entire situation. How are you confused when you’re the rep helping the customer from the initial interaction? Sorry this is not how to deal with customers. Calling back and offering a free oil change on a car that has oil changes pre paid from the Mazda service program doesn’t help the customer you have an internal problem with your own employees in this service center. Very unprofessional and depressing service center. No welcomes, or greetings by any of the reps. You stand there looking like a fool waiting for someone to assist you.