About Business
Chevrolet Provo Service Department is a leading Car Repair specialist serving the Provo, UT, Provo area. They provide a wide variety of solutions, including Auto repair shop, Car repair and maintenance service, Diesel engine repair service, and other Car Repair tasks. Boasting a solid 4.5/5 rating from 327 verified reviews, their reputation precedes them. As a locally-owned business in Provo, UT, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Provo, UT.
Google Reviews
Lisita Alvarado
★★★★★
4 years ago
Brent the service advisor was very kind and made me aware of what was needed to be done with no pressure of getting it done same day. We got an oil change and tire rotation. The customer service was great along with the service to our car. Thanks once again for taking care of us!
The Carmacks
★★★★
☆
4 years ago
Intake and service were very good. It was a PM appointment. I would've given 5 stars, but it was a 2-hour wait for an oil change and tire rotation. They were apologetic for the time length, so I assume those two items usually don't take so long.
John Arnoldsen
★★
☆☆☆
4 years ago
I used their online appointment system to schedule repair for a recall part replacement. I scheduled it 2-3 weeks in advance. I added notes describing the specific recalled part. I got 4 emails the day before reminding me of my appointment. I called ahead and mentioned to the call taker what my car was coming in for and asked for a repair time estimate and she said 2-3 hours. I delivered my car and my wife drove another car so we could leave the car with them. When I checked in the employee said they didn’t have the part and would have to order it and notify me when it arrived. I told him I’d scheduled it online and described the repair and part needed but he said no one looks at the schedule until the vehicle arrives. He said if I’d made the appointment by phone then they would have had the part. My take away is that their online appointment system doesn’t work effectively or the employees are disorganized in their use of the system. Why make an appointment with specific details if they won’t be ready with the specific parts needed? It was frustrating that I had set aside my time for this and their system sends reminders to make sure I don’t waste their time but it’s not set up to make sure they don’t waste mine.
Alex Giesey
★★★★★
4 years ago
I've taken my Bolt EV here a couple of times for service, and they've always been professional and done great work. They just replaced the main battery pack for free due to the recall. Process was smooth and easy, it was great working with them. I highly recommend them!
Hannah Lorenzo
★★★★★
4 years ago
I’ve had to reschedule my oil change several times! Courtney “rescheduled” me constantly, but every time I called she treated me professionally and polite even though I don’t blame her for being annoyed with me! They were fast and thorough! That’s such a great relief knowing I’m in good hands. Thanks Larry H Miller Chevrolet! You have a customer for life!
Matt Smitheram
★★★★★
a year ago
They gave me a great deal when trading in my truck, and there were no surprise fees. The price they gave me is what I paid. Made the buying process quick and easy!
Jay Suarez
★
☆☆☆☆
a year ago
They sold me a used broken car with engine issues. I only have the car for about 6-7 months. The cars cost to fix is ridiculous. They don’t care about the customers unless they are selling you car, there you matter. Once you walk off the lot, and your car has problems and you didn’t buy their care package you are nice dollar sign. Don’t buy here!
Brady Sargent
★★★★★
3 years ago
I had a great experience with Hunter. He assisted me with setting me up for oil change/tire rotations. I also needed new key fobs and he helped me get what I needed quickly and efficiently. I’ve had negative experiences elsewhere before but I will definitely return here! If you need anything ask for Hunter he can communicate effectively and will help you get what you need and answer any questions you may have. 5 stars.
Francisco Bergero
★
☆☆☆☆
4 years ago
Bad, I showed up this last Saturday just get a quick oil change. I had an appointment to get my oil change. I asked them for the deal that they offer of 3 oil changes for a lower price per service. They told my car in and I waited, they took 2 hours to do a simple oil change. Literally 2 full hours. When they got my truck back I told them because they had taken 2 hours to do a 20 minute job that I did not want the other two oil changes, to go ahead and charge me for the oil change at the original price. They started telling me how the contract was already made that they could not dishonor the contract and that it was a done deal that they could not go back on the contract. After arguing for about 30 minutes they gave up and charged me for the single oil change. I would not recommend this place to my worst enemy.
Grace Jensen
★★★★★
3 years ago
So I liked a lot of things, one being my service technician Hunter was helpful and always let me know what was going on with my car. The service did take longer than they originally told me, but the nature of the problem was big enough I didn’t care. The only thing that I didn’t like was the price of the wiper blade installation. It cost me 60$ to get new wiper blades, whereas you can buy some at Costco or an auto shop for way cheaper. Other than that I liked the service and they were very helpful.
LJ Alvaro
★
☆☆☆☆
7 months ago
Simple parts need to be ordered online. Clerk Attendant not so courteous and accommodating.
Jami Olsten
★★★★★
2 years ago
They took care of my daughters car that we just bought and did a great overall inspection. They found a number of issues with the car and even sent me a video of what they found. The people there were really nice and I recommend this place for car maintenance. They even do car emissions check for a reasonable price.
Michelle Nicol
★★★★★
3 years ago
Brent was very prompt to help me service my vehicle. I brought it in for an oil change and a tire rotation as they have a wonderful maintenance package. He also recommended services that are typically due for the mileage on my vehicle and helped me pick out which ones were most important and then ones that I could do later on down the road. I appreciated his honesty and will definitely return.
Alison Cutler
★★★★★
4 years ago
I was very impressed with how quickly the service intake was. I had a scheduled service appointment and somewhere to be shortly after. So when I saw there was a line, I was concerned that I would end up being late to my next appointment. But even with a long line, they were able to check me in quickly. I had recently moved into the area and when I received a recall notice, I called Larry H Miller Chevrolet to make the repair arrangements. The car was finished when they estimated and I was on my way. I even received a text from the service tech who helped me and appreciated his extra attention. Thanks for the excellent service. I’ll be back!
Kim Ostler
★★★★★
Edited 3 years ago
I’ve been taking my Chevy here for a few years now. The service team is fantastic. It speaks highly of businesses (to me) when there isn’t a lot of turnover in staff. Some of them have been there as long as I’ve been taking my car there, and I love that. Today I had to take my car in for a new noise it was making and an oil change. Neil, the shuttle driver (who is wonderful) dropped me off at work. About an hour and a half later, I got a call that it was all done. The noise was just a loose part that they tightened. No cost. They could have been dishonest, and they weren’t. These are the reasons I’ll continue to take my car here. Thank you! I had to have my car repaired again, 5/9/22. It has an issue over the weekend and they were actually able to repair it on Monday. The car was repaired, the service was wonderful, and the shuttle driver is the best! I really appreciate and trust this service department to be honest and transparent. Thank you!
emma Probst
★★★★★
4 years ago
I needed help fixing my car, the only problem was that my car wasn’t the type they usually fixed, and the only place that could fix my car’s problem was an hour away and booked out for a month. But they helped me out. Edgar really went the extra mile and was understanding and got things done. If you ever have a complicated problem, ask for him. He’s great. Overall, really great service. Everyone else was also friendly. It was good enough that I felt I should write a review, something I usually don’t do.
tim Fox
★
☆☆☆☆
a year ago
I brought in my 07 equinox with a miss that needed diagnosis. I received an email the following day that said it was not repairable but needed engine replacement. It asked on the email if I wanted to proceed with repairs or not and I checked the box no. Upon picking it up the repairman said he had been looking for a used engine for me, but, had not yet located one. I accepted the car back paying 425.00 for the diagnosis. I drove immediately to a repair shop that gave me a second diagnosis 5 miles from the dealership. Upon receiving it they said it had a spark plug blown out and wire dangling by the firewall that he would repair and then find the cause. The service manager at lhm chevrolet gave me a full refund. Engine replacement was quoted at over 8000.00
Vernon Marks
★★★★★
a year ago
Good experience. Russell Mattice was polite and the automobile was finished promptly. I did call to get clarification on an item and left my name and number, but never received a call back. Russell told me that TCA plan was valid for 18 months, but when I got home and looked at the paperwork it said a year. I'm expecting the 18 months. The paperwork said a complimentary inspection sheet would be provided and discussed. It wasn't provided and not discussed. Russell said everything ok. Why would you promise something that isn't provided? I would like to know the answers to these questions.thanks
Carl Lloyd
★★★★★
a year ago
My service advisor was very knowledgeable and helpful. I was trying to get an issue fixed under my Landcar vehicle warranty. I had been told previously that my warranty didn’t cover my particular issue, even though I knew it did. My advisor on this visit had the warranty question resolved in 5 minutes and got my issue repaired quickly. He also took the time to talk to me about EVs and other questions I had. Top marks to him.
Chadbear11
★★★★★
a year ago
Excellent customer service! This was the first time the vehicle had been serviced, as it needed an update and a Recall issue fixed. They have a shuttle service, but there was no driver that day and the day after. The good thing is that they can use Uber/lift ride-share service. So far, there are no issues with the service department, as they did a great job!
