Chevrolet Service

paul pavilonis

★☆☆☆☆

5 months ago

Had oil changed left the dealer almost home i cpud smell oil stopped the check it out the oil filter was leaking had to return to dealer the have a new filter put on

Trisha White

★★★★★

8 months ago

Thanks to Ansley for going above and beyond for finding the parts we needed as quickly as possible. Thanks to the tech who worked tirelessly to fix it in record time. As always thanks to Chris for being our go to person for all work done.

Ronald Moreno

★☆☆☆☆

a year ago

Terrible service they damage my truck in the pace in rivers the cop of the ring was loss and I lost it this place is not the right place to get service I have a 2024 high country

Priyanka Kushal Gowda

★★★☆☆

a year ago

I wouldn’t recommend - The staff are nice but need to understand every customer is different….. every time I leave the car for service there is always some miscellaneous charges adding additional expenses than what I expected… All representatives should explain the service the car requires and the final bill. I left the car for engine oil cap leak - they quoted me a $547 (While it’s more cheaper on any local garage anyway) later after a day called me back to inform they wanted to change the belt too and would charge me a $946? (The car was already inspected a week before for any issues- they just mentioned belt charges on a separate column - and expect me to know the belt needs urgent attention too and comes along the engine repair as well? )I mean why not explain this to me first time you gave me the quote? I am not the car expert! I dunno what belt comes with what other part repairs? Had I known this earlier I wouldn’t have dropped the car first place? Every service here I believe is very expensive than usual. My three star is only for how politely they handled the situation.

Tony Lucey

★★☆☆☆

a year ago

You raised the price of a oil change and tire rotation by 90%. Over a $100 for this service is crazy. Had my appointment at 3:00. It took an hour and a half to complete this service. Way to long for a oil change. The positive part was the young lady who waited on me. She was very polite, helpful and understanding. You should be happy to a woman like this working for you...

Christopher DuBeau

★☆☆☆☆

a year ago

This was the worst service experience I’ve ever had. I came in for an oil change, a software update related to a recall and a new tire. When I met with the lady in service she told me it would take 3 hours. I waited for over 5 before someone asked if I was alright. I told them I needed an update, they went to check, came back shortly and said I my truck was almost ready. Another hour went by and then I got a call saying my truck was ready (the lady knew I was waiting, but still called instead of coming to tell me.). When I went to the desk, she stated that her and a technician checked the tire and it was fine. I walked outside with her and showed her the cut in the tire and her response was “oh”. About 30 minutes later she came back with a quote for the tire, I asked how long it would take to replace it and she stated that she couldn’t tell me because I’d have to schedule another service appointment. At this point I requested my keys, which seemed relieved to give me and I left. She could not have cared less about my experience and it makes absolutely no sense for two people in your dealership being unable to diagnose a tire issue I could identify in seconds. I’ve bought multiple vehicles from your dealership, but thus will probably be the last one

Michael Barrientos

★★★★★

3 years ago

So far so good. Dropped my car off, it's going to be a few days to service, and have a loaner. We've bought many cars here, and trust them.

Javier TM

★☆☆☆☆

7 months ago

Very bad experience. I don't understand why you would schedule a day and time for an inspection if, 24 hours after you left your car, it's still parked in the same place and they can't tell you when you'll have the results of the inspection. You're just on a waiting list! If you have time to spare, it's worth it to park there. Otherwise, find another place!

Karen Cordray

★★★★★

2 months ago

Your service staff was very responsive and resolved the problem with my software update. Also, the service was done very quickly.

Michelle Stacks

★★★★★

a month ago

The service is always great! Chris Raymond kept me posted thru the service appointment. Very professional!

Kimbley Ann

★☆☆☆☆

5 months ago

I brought my daughter’s car in for an oil change. I got a text saying all 20 lug nuts were swollen and to get the off, then would need to damage all the wheels. They also said the driver side tire had a nail in it and was unrepairable and needed to be replaced. I was also told the car needed an alignment. This car just had brand new tires on it 1.5 years ago with an alignment. I picked the car up and took it to a tire shop 10 minutes up the road and the lug nuts were not swollen, it used a 19.5 piece. There was also no nail in the tire. This car was a Chevy Cruze and this is a Chevy dealership, how don’t you have the correct tools?? The lady told me at the dealer that they used a 19 at first and it was too small and then a 20 that was too big and that’s why they assumed all 20 lug nuts were swollen. I can’t imagine the damage and cost if I had told them to fix it! Unbelievable! I will NEVER be back here!

Bob hubbard

★★★★★

7 months ago

Well this experience was markedly different from my last visit. There seemed to be a whole new team of service writers. And that's good news because my last visit for service was like a trip through hell! So much on fact I didn't bother to write a review. It would have been a novel longer than "World and Peace". I decided to give the Crew's team another go and I'm glad I did. Getting my Corvette C8 serviced was a piece of cake. Ansly and Debbie found all my discounts and they were very friendly and caring. Kimo shuttled me to my destination safely while my car was being serviced. I feel like I'm part of the Crew's Family once more.

Scott Cooper

★★★★★

5 months ago

Kami was an excellent advisor and very considerate and understanding to my time and vehicle needs. Even though I did not purchase my vehicle from Crews, their service department was welcoming and accommodating. They started working on my truck right away and it was available to be picked up later on that afternoon, which I greatly appreciate. I will most definitely return for any work or service when it is needed.

Ted Holloway

★☆☆☆☆

2 months ago

Took my truck in for a loud noise it was making on startup to get diagnosed and repaired. I was given the diagnosis and of the problem and cost of the repairs. I agreed to the repairs and had them fix the issues. However, when I went back to pick up the truck as soon as I started it up it was doing the exact thing that I brought it in for. I was told to bring it back and after checking it again they basically said I wouldn't worry about it because it has high mileage and is running well but the recommendation would be to replace the engine if it gets worse. I knew it was running fine before I took it there so It would have been nice to get that information before I spent almost $3k only to leave with the same problem I brought it in for.

Carol Derby

★★★★★

a month ago

We had a good experience this time. They took our car right in, was quick with service and offered a lounge to wait in. There were sodas, coffee, water and popcorn. Staff greeted us with smiles ☺️. The staff was friendly, knowledgeable and efficient.

Donna Aiken

★★★★★

2 weeks ago

I'm normally in line prior to your opening in the mornings, however this time I arrived closer to noon and was greeted by Jon with a smile and by my name! Debbie also came across from the full service side to the Express side to greet me. I was very impressed with the Technician's video inspection (by Scottie). This is a great feature added to your "customer service" platform.

Charles Smith

★★★★★

a month ago

I am always pleased with my experience at Crews Chevrolet. All of the staff treat you like you are a part of the family. While I have had great experiences with all of the Service Advisors, I am particularly pleased to have the opportunity to have Mr. Chris Raymond as the Service Advisor for my C8 Corvette.