Google Reviews
Alex Yu
★
☆☆☆☆
3 months ago
This was my first time leaving a review for any business, but I feel compelled to share my experience at Christian Brothers Automotive on East Arapahoe Road in Aurora. 1. Pricing far above other quotes We were charged $558.31 (before a 15% discount) to replace a single front wheel lug stud. For the exact same repair, I later received written quotes of $228.80 from an independent shop and $381 including tax from a Subaru dealership. That means Christian Brothers’ price was about 2.4x the independent shop and about 1.5x the dealership for the same job. Christian Brothers owner and employee told me they used an ALLDATA labor guide to calculate the bill and charged 2.1 hours of labor, while the other shop quoted 1.0 hour. I understand different shops can have different labor rates and methods, but this felt significantly out of line with other reputable options in the area. 2. Response to my concerns When I raised these concerns by email, the owner’s reply came across as dismissive. I was told that “complaining about the price after the fact is mute at this point” and that if we did not like the cost, we should have gone elsewhere. I had hoped for a more constructive conversation about why the price was so much higher than other quotes. We chose this shop largely because of the “Christian Brothers” name and the expectation of fair dealing that came with it. Unfortunately, based on this experience, we would not return and cannot recommend this location to others.
wy Guy
★★★★★
a month ago
My wifes 2003 ford explorer had a major oil leak, coolant leak, and the dang gas tank was leaking out of no where. We already knew we couldn't afford much and we told them that from the start. And after each diagnostic test they were straight up with us on it, they didn't try selling us on anything else besides our issues. They gave us a heads up on other things but we really appreciate them just helping us with the major issue to get her car back up and running. We were told it would take about week to get done, next thing you know 2-3 days later same week they had it done and we told them there's no rush and we knows theres a line to get fixed. We appreciate how understanding and willing to help us through such a stressful time.
Private Deuce
★★★★★
5 months ago
Friendly and professional service from the moment I walked in the door. Timely communication. Transparent reporting on all the issues with my car via an email and text, including things that could be taken care of later. They included photos. They have a shuttle service that's neat and friendly. Modern and clean facility. My entire family uses Christian Brothers for their automotive needs.
Lacy Hopkins
★★★★★
3 months ago
I truly appreciated all the help I received. Obed and Miranda were fantastic, patient, kind, and incredibly supportive throughout the entire process. Their professionalism and willingness to help meant a lot to me. This is a great car place overall, and I highly recommend it to anyone looking for excellent service.
Susan Pientka
★★★★★
6 months ago
This was my first visit to Christian Brothers Automotive 14755 e Arapahoe. It couldn’t have gone better. My car , a subaru forester, was taken into a bay as soon as I checked in. The office is small but welcoming. It feels like a cottage. My car was in for an oil change and tire rotation. They also do a general check up of the car. The only thing they found was that the differentials may need to be serviced. (I need to check old service records) Matt drew pictures and Jay pulled up a schematic to explain what a differential was, what it did and that servicing just involved changing out the fluid every 2 years. Matt also fixed my glove compartment free of charge. My car was ready as promised. Great experience!
Elle Vee
★★★★★
6 months ago
I got a coupon in the mail for an oil change and after a quick call with Dan, I brought my car to this shop. During a standard safety inspection the owner let me know that there was a pretty significant, dangerous issue going on with my vehicle. I couldnt afford the repairs and Dan asked me if I was a single mother (we had a conversation earlier about our kids). I told him yes and he let me know that I qualified to have my car repaired AT NO COST TO ME! FREE!!! They are a faith based organization and once a year they are able to work with vendors to help out people in the community. Dan and Mike were so helpful and we were able to get all the details worked out to get my car in the shop asap. When I picked up my vehicle, they had gone above and beyond what they said they were going to do. I feel so blessed, they have a new customer for life. I am back on the road safe thanks to these guys and their kind hearts. 💕
catalina velasquez
★★★★★
a month ago
Bruce just out some engine coolant offer me coffe; and hoe much it was? 0 dollars. The service here is amazing good. recommend it ❤️
Tami
★★★★★
7 months ago
I had a great experience at Christian Brothers in Brighton! From the moment I walked in, the staff was friendly, professional, and transparent about the work that needed to be done. They diagnosed the issue quickly and explained everything clearly, without pressuring me into unnecessary repairs. It’s hard to find an honest and reliable mechanic, but I can confidently say that Ivan at Christian Brothers on Arapahoe is one of them. I’ll definitely be returning for future maintenance and repairs. Highly recommend!
Danna Waltz
★
☆☆☆☆
5 months ago
From what I've seen on the Better Business Bureau, Reddit, & a multitude of independent review sites, there's no point in delineating my negative experiences here, as the likelihood of them defending themselves is high & I'm not interested. I mean my one star, & I'd find a different place, even if your car dies right outside their door.
Vitaly Panov
★★★★★
5 years ago
Pleasant and friendly environment! Very professional and knowledgeable staff. They provide great service at a very reasonable price! Truth to be told this is one of the cleanest and well maintained auto repair shops I've ever visited. Great experience overall! 👍🏻👍🏻👍🏻
Chris Hull
★★★★★
7 months ago
Best shop around. Trustworthy, dependable, and dedicated to helping instead of just the bottom dollar. My car needed some major engine work. One car issue after the next, they never gave up. Great communication and caring for the customer!! My car runs fantastic thank you guys so much!!! Will be bringing all my cars here.
Natalie Shelor
★★★★★
3 months ago
Only great experiences from start to finish here at Christian Brothers Automotive Arapahoe. We’re so glad we found them! Highly recommended!
C W
★★★★★
8 months ago
Matt and Mike were amazing going through a car I was looking to purchase. They were super thorough, helpful and their expertise was invaluable to help me decide whether the car was a good purchase. Would recommend them for any of their services, their quality of work is unmatched! Will be using them for my future needs.
David Erickson
★★★★★
8 months ago
Matt handled things professionally from the start. He got back to us quickly, didn’t miss a step, and made sure we had everything needed to move the claim forward. Really appreciated how efficient and easy he was to work with.
Amy McKeon
★★★★★
9 months ago
I finally feel like I found mechanics that I can trust! Matt & Jay were extremely helpful and thorough with answering my questions, diagnosis & setting priorities on the work I need done. Although I didn't meet the folks working on my car, I have full faith in them working on my car.
Sam Turner
★★★★★
7 months ago
Fast, professional, kind, helpful. LOVE the interactive web feature that shows what they found, with pictures, and lets you approve or deny the repair. Thank you for a great experience and world-class service.
Amanda
★★★★★
a year ago
Initially I brought my vehicle in for suspension work. I have a full coverage warranty and Christian Auto works with my warranty company. Upon inspection they found an oil leak that literally 24hrs earlier Big O did not find and they had just done an oil change. Both my suspension and oil leak were covered under my warranty but the company was fighting paying Christian Auto Brothers the entire amount due. It was looking like I would have to pay $300 out of pocket. I really needed my car back so the manager John let me take my car and said he would keep fighting with the warranty company for me. I was so appreciative and didn’t want him to feel like I would skip out of paying so gave him my credit card info to charge the balance if the warranty company didn’t budge. About a week after I picked my car up I got a voicemail today letting me know that the warranty company finally paid and I don’t owe anything. The whole staff is amazing! I never felt pressured to get any work done. They were quick and efficient and Understanding. Big shout out to John, Wes and Victor. Thank you seriously from the bottom of my heart. I’ll definitely return here in the future!
Rich Jones
★★★★★
a month ago
Always great customer service, thorough inspections, capable mechanics, and timely completion.
Todd Mason
★★★★★
a year ago
This morning, I went to two different gas stations to put air in my tire. I was visiting the Circle K next door, and my psi dropped from 26 to 15 as I was “adding air” in my tire. I didn’t know the machine was broken even though it took my $. I saw Christian Brothers Automotive and went inside. I told Andrew that I was in a bind and explained the situation. Andrew was so kind and understanding and told me to drive my car up to the bay. Not only did he add air to my low tire, he also topped of another tire. THANK YOU Andrew for helping me in my time of need!!!
Holly Hughes
★★
☆☆☆
a year ago
I took my vehicle in two days ago because of a noise that was happening. I even suggested it might be a belt. John, the service manager test drove it. Didn’t hear anything. Yet, today I’m stranded because it was a belt that failed. Very dangerous situation! All I can see are thread as left hanging. They are polite and professional yet were unable to correctly troubleshoot a failing belt. Interesting.
