Christian Brothers Automotive Green Oaks

Normy

★★★★★

Edited 11 months ago

I can say that Christian brothers is a truly Christian company because they were honest with me, the receptionist named Janeth is an excellent customer service representative and the one who attended me with great patience and kindness was Adam who helped me with my problem with my car and after reviewing it in my case they told me that they would not charge me anything because I had the four Brand New Toyota sensors installed and they solved the problem. Then I went to the Toyota dealer and the manager saw that the light disappeared from the dashboard and that was because perhaps the four sensors were installed incorrectly and they fixed it and they did not charge me anything. It is an excellent company and if I have another problem I will go to them because they are excellent and above all very honest. ------------------------------------------------------------------------------- The service that Christian Brothers have is excellent. What caught my attention the most is the customer service, the professionalism that everyone has to serve customers and the responsibility.God Bless Christian Brothers Automotive of Green Oaks Grand Prairie Tx

Warren Ehn

★★★★★

5 months ago

A great experience. The techs are friendly and professional and took all the time needed to clearly explain what needed to be done, showing me big color pictures of the areas in question on their computer monitor to help me follow along. They went out of their way to be courteous and make sure I was comfortable while waiting and kept me updated on how my repairs were going. Highly recommended.

Kiefer Ariss

★★★★★

a month ago

Holly was my service advisor and she was extremely detailed in what was diagnosed in my vehicle report and what needed to be done to get my car running right again. After it was determined my car wasn’t going to be done before the day ended, the technicians stayed over after the shop closed to get my car done. Adam offered me a free oil change for the inconvenience, even though I was never under any expectation that I would need to be compensated for the delay. Will bring my vehicle back for future services.

Sherrie Smith

★★★★★

2 months ago

Very satisfied with Christian Brothers. They sent me pics of what needs to be fix. They check out everything. They give you a ride home if work is going to take a while and they'll come and pick you up if you need a ride when your vehicle is finished. James is a very courteous and helpful. 😊

The Prayer Team

★☆☆☆☆

2 months ago

We went here because of what we thought would be honest work and feedback but it was far from that. I took my SUV to be serviced here and see what the lights meant and it was possibly my transmission which I knew would be a lot but not “unserviceable “ as the gentleman told me from the start. They did a diagnostic which they charge an arm and leg and then quoted me $13k for a whole new system. They said there was no way around it. So I got a second opinion and this other place didn’t charge me for diagnostic and it only came out to be close to $3k and WAS “serviceable”! I can’t believe I fell for their name again and this was the 2nd time they overcharged me and I was still left with a faulty car. Do not go to the Arlington location!

Matthew Hernandez

★★★★★

4 months ago

I took my truck today for a full diagnosis. I'm and thankful the mechanics did a great job. But this review is for the service advisor Jada. From start to end, this woman was the best part of the whole experience. She took in all my concerns and relayed it to the techs. She drove me back to work, she explained every diagnosis as if she had 15+ years of experience. Picked me up from work, and answered every question I had without hesitation. She even left to go get an answer while never saying "I don't know". I almost married her today 😂 jk. I Hope her work sees what I see in her customer service skills and knowledge. I will 126% go back to this location simply for the customer service experience. And I will go where you go Jada. On the business side, how cool is it that they will install parts that I buy and just charge labor!!!? Ummm awesome!

LeeCarlomagno

★★★★★

2 months ago

The place is right next to my house; it’s a no brainer. The staff was super friendly, honest, and quick to the point. I was in and out in under 30 min! The quote was a lot higher than I originally expected, however it was a “new “ shop car and I did personally ask them to fully inspect the vehicle not realizing the amount of issues with the car. The sales reps walked me through each and every part, and recommended option and even offered me a few options with getting service done in sections to better suit the budget. I brought my jeep in mid afternoon after X-mas day and even with them being packed I was in and out in 30, and got a call to come back bright and early Monday morning (closed weekends). The office / waiting area is super clean cozy and comfortable. Great place!

Rolo Torres

★★★★★

2 months ago

I was in the need to have a bearing press on my daughter's 2015 nissan versa rar drum and I am a dying kind of a guy always have been and eas able to retrieve the drum and defective bearing but installing the new bearing was more difficult than anticipated , I thought of renting a press from the autoparts but I realize that it would require a impact gun wich I did not have . Then I remember the Christian Brotther that is located in Green oaks Blvd dow the street from my house , I arrived ther near closing time and they were really nice but didn't have the time to do me the service at that moment but they ask me if I could leave my part with them , and one of their tachs would take care of the issue for my first thing in the morning . They open at 7Am and I went back to their shop around 7:10 am and sure enough full staff there already super friendly people and they recognize me from the night before and I was offer a cup of coffee and had a 5min conversation with the front desk Holly supper friendly and kind , the next thing I know one if the techs was out at front with my part and in addition of their fast service they wave their fee which it was not much to begin with , I thought that was super nice I am not saying that they will waive other fees for you but to me it meant a lot very greatfull of their kindness. Like I said before I do most of my car repairs if is regular maintenance, but if I am in the need of a major repair they will be first on my list they have gain a custu.mer for sure Raul torres

Ashley S

★★★★★

a month ago

Came here to get a wheel alignment (and other jobs) after new tires and James was very helpful and customer service oriented. From the initial phone call to completed service, he was a pure professional! I’m thankful for the cleaning of my headlights as it’s made a major difference in driving at night. I look forward to coming here for future services!

Amber Herndon

★★★★★

3 months ago

Christian Brothers Automotive @ Green Oaks I was referred to Christian Brothers Automotive Green Oaks location by my fiancé, and from the moment I walked through the door, I was welcomed like family. The staff greeted me warmly, took their time to understand my concerns, and never once made me feel rushed or brushed off. When an issue with my car came up, they were completely transparent about the costs. They gave me honest, straightforward pricing with **zero upselling**—something that’s hard to find these days. I ask a LOT of questions, and they patiently walked me through every detail, every line item, and every step of the repair process until I was fully comfortable. What really stood out was their professionalism and integrity. They treated my car with care, kept me updated, and made sure I understood what was necessary and what wasn’t. Their customer service is unmatched, and their work ethic shows in every interaction. I left feeling confident, respected, and genuinely appreciated as a customer. I highly recommend Christian Brothers Automotive to anyone looking for trustworthy, high-quality service. They’ve earned my loyalty, and I’m grateful my fiancé sent me their way.

Yasmin White

★★★★★

a month ago

I had a really great experience here. The service was fast, honest, and efficient, and communication throughout the process was excellent. They kept me informed, provided a clear invoice, and the pricing was transparent with no surprises. The waiting area was clean and comfortable, and the staff was genuinely kind and hospitable, which made the experience even better. Everything was handled quickly and professionally. I would absolutely recommend this place and will be returning for future service.

Chris Wilson

★★★★★

6 months ago

Extremely customer oriented, quality that shows from the moment you walk in. Spirit of teamwork you can see even at opening time. Extremely welcoming atmosphere. Phil and Adam were very kind. But Phil needs to get rid of that 49ers cup.

Nicole Timms

★★★★★

3 weeks ago

Called due to being at the gas station across the street to check for availability on an inspection and was able to be seen immediately. Facility was very fast, questions were answered about how soon the inspection would be entered into the state of Texas' system as I wanted to process my registration online. They even informed me that I could stop by Tom Thumbs or Krogers to process the registration (Didn't know this was an option!). Music that played in the facility was Christian based just as their name suggested. I was very pleased with my last minute decision and I will definitely stop by to visit another location as they treated every customer I seen come in before or after me with so much respect (whether it was a customer of years or first time visitor like myself). Very impressed and pleased with my visit.

Shawna W

★★★★★

a month ago

this was my first time at a Christian Brothers. new to town, i was nervous about finding a new shop that i could trust. this is the place! my entire experience from start to end was exceptional. everyone was kind and professional; Lupe Flores was very detailed and thorough in explaining to me all diagnostics and car related things. the waiting room experience was pleasant with light upbeat music and the restroom was super clean. i was offered a beverage while i waited and then an employee brought out fresh cinnamon rolls! they took time to build a relationship with both me and my jeep and i will be returning for all future car service needs. highly recommend!! five stars.

Tom B

★★★★★

a month ago

Excellent service!! I was impressed by the good comments from other customers that I read. I decided to give them a try. I was impressed by James and his manager that greeted us as soon as we entered the shop. I needed an emissions test for that day. It was done pronto!! Thanks and I'll be back for some more fun!! Lol!

Aubrey T

★★★★★

a month ago

I booked an appointment online, courtesy shuttle was offered, which was amazing. Phil greeted me once I walked in, offered to get me a snack or beverage. Phil checked me in, and explained the whole process. Adam also walked by and offered me a snack and/or beverage . He was very welcoming. Hours later, i got my assessment, Phil walked me through it over the phone and went over the most important things that needed to be fixed. I felt he was very honest and trustworthy. I am a 36yo woman and FOR ONCE i felt like an auto shop WAS NOT trying to get over on me like I'm used to. So thank you guys for the great service, and out here doing God’s work with love ❤️❤️❤️

Derrick Lambert

★☆☆☆☆

2 weeks ago

In October, my vehicle's transmission underwent servicing, with the explicit understanding that a new unit would be installed. However, a rebuilt transmission was provided instead. Since then, I have encountered persistent issues with transmission fluid leaks, necessitating monthly visits for repairs. This ongoing problem has resulted in financial losses due to the continuous expenditure on transmission fluid and lost wages from missed workdays. A recurring oversight has been the failure to properly install a cap located at the bottom of the transmission. The initial expenditure of $6,000.00 for the service has now escalated significantly due to these additional costs, and I have not received any compensation for the incurred time and financial losses.