About Business
For professional Car Repair care in Galveston, TX, Galveston, look no further than Classic Auto Group Galveston Auto Repair Shop & Parts. Their team excels at delivering top-tier results for Car repair and maintenance service and related Car Repair needs. Their customer-centric approach has earned them a 4.2/5 rating based on 56 pieces of feedback. They have become an integral part of the Galveston, TX community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Galveston, Classic Auto Group Galveston Auto Repair Shop & Parts is ready to assist with your next project or repair.
Google Reviews
Mary Langmeyer
★★★★★
3 years ago
I had just moved down to the island and one morning I went down to start my 2021 Chevrolet Traverse to run errands and it started but it sounded terrible, rough and to me just died. After calling the Classic Chevrolet service department, David gave me the GM Warranty number to call and get my car towed to them. My car ended up in their shop for almost 2 months. David kept me updated weekly. The technician @ Classic even had to get in touch with the corporate GM Technician to have them help determine the problem. Finally it was determined to replace my car with a new engine as well as injectors (all GM warranty work). Yay! Ronnie found me a loaner a few days after my car was in the shop. It felt so good to have wheels under me the whole time my car was in the shop. These two guys are what makes Classic Auto Group a pleasure to work with and my car now has a great dealership for regular service. Great customer service you two! Thanks David and Ronnie! Mary L
Anteramian
★★
☆☆☆
Edited 2 years ago
The service here is always thorough and the staff is nice enough but the wait can be daunting. They don't accept appointments. I got there at 7 when they opened at wait 1 hour and 45 minutes for an oil change. I bought my car from them and have never taken it anywhere else for service. I want to stay loyal but the wait times are a major issue. **UPDATE** After posting I received a reply that they do take appointments I will try again when my next service is due. I am however lowering my star rating. They have reached out to me several times. By mail and phone trying to get me trade in my car because I am in an 'equity situation.' I have asked them to stop three times. They have not. I am so frustrated with it. Less than a year away from paying off my vehicle. I don't want a trade in and I don't want to start over at the beginning of a new five year loan. Just stop it already.
Carrie Garcia
★★★★★
a year ago
Go see Bridget Segura if you’re looking for a vehicle. Bridget is wonderful with customers. She listened to my needs and offered solutions, resulting in a successful sale. I’m now an owner of a new truck.
Belinda Orta
★★★★★
3 years ago
I had a terrific experience buying a new automobile at Galveston Classic Honda. There is no pressure, and buying a car is extremely simple. I appreciate Jerald, my salesman, for keeping me informed of the progress of my new 2023HRV, which was on the way. He continues to check in with me even after I've bought the car to make sure I'm happy with it. Thank you as well to Mike, who was very courteous and professional. I highly recommend using this dealership if you need a new automobile.
Shannon Ainsworth
★★
☆☆☆
a year ago
Took my car in for an oil change. When I picked it up, my floor mat was covered in grease. There was grease on other things inside the car as well. The next day I discovered a grease hand print on the driverside front fender with a dent. I'm not sure who did it, but I'm giving two stars because this is the first time I've had a problem with Classic.
Paul Glazener
★★★★★
2 years ago
Working with Mick was so easy. Great guy was straight with me the whole time. The finance guy Trey as we are finishing the deal, stopped and said he just got a better interest rate and started over. They worked to get me the best deal. Go see them!!! No dealer add ons. Loved it !!!
Brendan T
★
☆☆☆☆
3 years ago
Called in to do an online deal on a tundra. Willing to pay asking price with no questions asked. I couldn’t be an easier sale. Got stuck with Jerald and he was the worst person to deal with. I begged management to give me anyone else to complete this sale, as Jerald would take hours and hours just to answer a simple question. He made the sale impossible. Finally, after a few days, I emailed the dealership and told them I was taking my business elsewhere. Then, Guillermo stepped in, and I believe he is a manger of some type, but that’s irrelevant. He got the sale done in a matter of 1 morning. Much easier to work with and showed some competency. I worked with Terry in finance as well and he was equally as good to work with. I cannot emphasize enough how poor Jerald was to work with.
Jadyn Valencia
★★★★★
3 weeks ago
Taylor was a great help, fast efficient great friendly customer service!
Ryan W
★★★★★
9 months ago
Parts counter is amazing . He helped me get multiple parts for 3 of my chevys at once , and located the remaining parts in Houston area with a printed list specifying what I needed . He went above and beyond
Ashley Gardner
★★★★★
8 months ago
Ronny was amazing to talk to and work with! He made it very easy to understand and always gave me updates. Aaron was always calling me to give me updates and took care of everything I needed.
Ronny Low
★★★★★
Edited a month ago
ALWAYS a great experience love the family atmosphere, Aaron keeps me updated and very nice, I will always come back.
Eric Vogel
★★★★★
a year ago
Absolutely a great service department!!! My wife and I were nearly 800 miles from home when our transmission went out pulling our camper Immediately I started calling around and at best it would be several weeks for repairs I then called The service department at Classic Auto in Galveston TX and talked with Jonathan, this was 12:16 on Friday afternoon. I explained the situation and he said he would call me back shortly. Within 15 minutes he had everything worked out and had a towing service call us to pick up our truck. Crazy as it sounds, We picked up our truck Saturday at 12:15 with a new transmission. Honestly, I didn’t know that kind of service still existed. I could go on but hopefully you understand the relief my wife and I had by coming across Jonathan! He did a spectacular job for us.
Heather Nichols
★★★★★
a year ago
Mina was my advisor... Super knowledgeable about my car and willing to help out. Making sure I fully understand how everything works. I really appreciate appreciate his time and kindness...
Jordan Kenyon
★
☆☆☆☆
9 months ago
Put in a service request in 2 days prior to the date and got a confirmation email. Dropped it off the night before, got a call the next morning that they wouldn’t be able to see the truck for 3 days. Not sure why they didn’t call me when they saw the request. We had reserved a rental car and everything. Updated for response: This is untrue. I was called Tuesday morning and let me know they had several other diesel trucks in for repair and with only 2 diesel techs, they would be unable to see it for 3 days. As i noted in the online appointment request we leave on Friday so we would not be able to wait 3 days. I would have had no problem if i was called Monday prior to reserving a car and dropping the truck off and being told you guys were too busy, but I wasn’t told that until after I dropped it off. I was not ever told your team would be able to look at it on Tuesday but the complete opposite.
Stephanie Comin
★★★★★
a year ago
Great people working here. We had a seamless experience here! No run around, no surprises, no dealer add-ons, no pressure, no upsell! They don’t pressure you and make sure you get what you are looking for. Justin Love was our salesperson and we highly recommend!
Jose Almaguer
★★★★★
a year ago
Great people working here. They don’t pressure you and get you into what you want fast and easy. Justin Love has always been a great salesman for years!! Drove off in my new 2024 Crown !!
Robert Bayt
★★★★★
9 months ago
Classic Auto was the easiest place to work with! After visiting a few other dealers and spending hours and not getting much movement on vehicle price, I got exactly the price I was looking for on their first offer. Bridget was so knowledgeable and helpful about the car. Because I knew what I wanted and they hit my price, I was through the full purchase process in about 90 min. In addition, I had great follow-up a few times since. I really feel Classic cared about my business and works to ensure I'm happy with my purchase. Thanks, Classic Auto Group!
Diana Knape
★★★★★
9 months ago
I purchased my Nissan Rogue here at classic. I had such a wonderful experience. I worked with Edgar, which was wonderful and smooth and informative. But I did my financing with Terry, he was also just amazing. My experience is surely going to guarantee that I will tell anyone I know looking for a vehicle right where to go. These two men made it hassle free. Both had great welcoming personalities and were willing to try to go above and beyond to meet my needs. I completely recommend shopping at classic on the Island. Ask for Edgar!!! And know that if you have Terry for financing, you are in great hands!
Kermit Stewart
★
☆☆☆☆
4 months ago
Did a service at a higher price than originally agreed on without asking me if I still wanted the service done. Then refused to use the military discount on the price to lower it. My issue is not with the cost of the oil change it is the decision that was made to proceed with the service without informing me first that the price was higher than previously discussed. At the time I was not even due for an oil change but thought it would be a good idea to get it done. Furthermore I was there the whole time and not one time did anybody tell me of the new oil requirement (which I would have agreed to get the service done ultimately). The refusal to add the military veteran discount was not a big deal other than it would have been an attempt to remedy the fact that I was paying more than agreed for a service without notice before the service was done
Patrick Michaelski
★
☆☆☆☆
2 months ago
I scheduled an appointment on the 18th of December for the 30th. When I arrived I was told that there were 43 vehicles in front of me and that I would need to leave the vehicle. The next day I received a diagnosis of a bad power steering pump at a cost of $2,435. I asked to come and get my vehicle which I did as I couldn’t afford that amount. I paid over $200 for the diagnostic fee and some fluids. The vehicle had the water pump seized on the way home. Belt came off and I lost steering, brakes, etc as a result . I was lucky that I was in a parking lot. I could have been in terrible accident if the belt had come off 5 minutes earlier when I was on the highway. Actual diagnostic at another repair service was a bad water pump not a bad power steering pump. They provided a video showing the actual water pump with sound that recorded the actual sound I was hearing that had me to take that vehicle in for service in the first place. I need a full refund as your diagnosis was totally incorrect and place me in danger .The power steering pump is not the issue and is working fine.
