Classic Collision

Chandre M

★☆☆☆☆

a month ago

DO NOT TRUST THIS BUSINESS WITH YOUR CAR !!! There are not honest people tried to total my car out about a month ago kept my car for 2 weeks and some change spoke with a man named RICHIE Hispanic and out of shape CANT MISS HIM and marked up my car sent in a couple of estimates to my insurance company once they realized my insurance agreed to fix my car they sent in another estimate after and intentionally add miscellaneous stuff on my report get my car totaled out just get paid more money from my insurance! When my car was not deemed as totaled to begin with ! RICHIE IMMEDIATELY ASKED ME IF I HAD GAP INSURANCE … like that wasn’t a red flag to start with🤦🏽‍♀️ Even the owner who had this business before them barely wanted to sell there business to them because they knew what kind of people there where and boy I wish I knew before ever taking my car to them. Richie also tried to talk bad about me because I don’t want them to fix my car anymore to my friend who is a tow truck driver and he put him in his place rq and he shut up real fast. This place will take advantage of young women who they think know nothing about cars!!!! When I called my insurance and they said my engine was fine and my transmission was good I said yeah I’m not letting them touch my car no more. Had my car towed to my mechanic and he got my car back running on the road in 5 days tops and spent less than $600 to fix my car when this place tried to charge me $6000 for damages and $5000 for labor they are insane and I know what goes around comes around for sure but do not take you car to this place they will try to scam you out of all your money and it your going through insurance they will try to total your car out for more money. It’s just sad the type of people they are because the place looks nice on the outside but the workers here are not good people and also try to say they couldn’t find my keys or all my parts to my friend who came to tow my car!!!! And told me they just wouldn’t have my bumper on but no they took off my headlight as well and broke my bumper in half ! TAKE YOU CAR ANYWHERE ELSE BUT HERE THEY ARE NOT FOR YOUR BEST INTREST AT ALL. My mechanic laughed at what they put on the report to be replaced and repaired !! I’m just so blessed that I have God on my side fr because the devil was trying to work through them to attack me. IF I COULD RATE ZERO I WOULD !

Xinxing Ding

★★★★★

a month ago

Excellent! The car body repair is indistinguishable from a new car, and the service was superb. Communication was very smooth. Thank you to Aisha, Melissa, and the engineers I didn't get to meet.

Kimberly Bogle

★★★★★

4 months ago

I had a wonderful experience with Classic Collision . Everyone was nice and accommodating. My vehicle was repaired 6 days early. They did a good job. It looks great. I recommend this shop.

Cindy Cormican

★★★★★

2 months ago

This is the place to bring your vehicle if need be. The professionalism is unbelievable. Customer service was top notch and I was kept informed throughout the process. I will always refer my friends and family to Classic Collision for their needs. A great place thank you

London L

★★★★★

a year ago

I took my car to Classic Collision to get fixed a couple of weeks ago. While I had my car there, I requested to have my rims, emblems and exhaust tips painted. The tech Matt and GM Chris was very patient with all my questions and requests. They are also very knowledgeable and gave me some recommendations. I got my car back yesterday and I absolutely love it. They even detailed my car before I picked it up. The service is amazing, they kept me updated throughout the process. The staff are all very polite and professional, including the receptionist and estimator. I highly recommend Classic Collision located on Lookout Terrace!!!

Tracia Jones

★★★★★

2 months ago

Being in an accident, my anxiety was through the roof. However, once taking my vehicle to Classic Collision, all stress was eliminated. Samantha at the front desk is phenomenal! She got the ball rolling for me and kept me informed of what was happening with my car every step of the way. Richard walked me around my car once the repairs were made to ensure all expectations were met. This location totally exceeded my expectations in every way. If you’re in need of car repairs, please do not sleep on Classic Collision. You will not be disappointed!

Joe Stolo

★☆☆☆☆

4 months ago

Terrible customer service. Had you been a bit more professional when I came to drop my vehicle off you would have had my business. But the woman you had there was very unprofessional and argumentative and didn’t care weather or not you got the job. Sad to say I took my vehicle elsewhere to a major competitor of yours and they got the work, and had more professionalism than your company did. Needless to say they did a great job. And they only had my vehicle for just over a week compared to your estimate of 60 to 90 days. I will recommend your competitor to anyone and everyone.

Deanna Nesby Mitchell

★★★★★

4 months ago

Classic Collision did an excellent job. My vehicle looks brand new! During the process of the car in shop I was regularly kept up to date on the process my car was in. They are processional in all they do. I will continue using their services given any issues in the future. Thank you!

CARELPAUL

★★☆☆☆

a month ago

I brought my car to this place. The adjuster is very rude I didn’t talk to her yet. She rushed me to pick up my car at 4:00PM on Friday et ask me to pay with my credit card.,the amount was $700 after tax and i signed for this amount. No receipt, when i asked for this receipt she told me she going to send it by mail because it has to close. She never send it to me and i found she charged me $21 more without warning. I call and they refuse to reimburse this $21 even Sam find out she was wrong. Please be careful with them

Ingrid Rivera

★★★★★

6 months ago

“My car looks amazing after the repair! The staff was very informative throughout every step of the process, which made everything smooth and stress-free. A special thank you to Sam at the front desk and Mr. Rios for being so helpful and attentive. Excellent service all around!”

Tom Jr

★★★★★

6 months ago

Getting in to a wreck with your vehicle can be a terrible experience but this place operates with precision and professionalism that can make your vehicles repairs a pleasant experience. Melissa, Samantha and the body & paint crew really did an amazing job getting my car back to even better than before the wreck.

Steven Pappas

★★★★★

a month ago

Best collision repair shop I have ever been to. Quality work done right the first time with excellent customer service!! Highly recommended and I would not hesitate to use them again if I am ever in need of their services.

Wayman Aldridge

★★★★★

5 months ago

Classic Collision was listed as a "Select Service" repair shop by my insurance company, so after reading the wealth of very positive reviews, I chose the Melbourne Lookout Terrace location. I am very glad I did as the work they performed on my wife's pristine Audi Q5 was outstanding. Samantha, the customer service rep, was very amiable and served as a great initial contact with the business. Melissa served as my service advisor and she is simply incredible. She is highly professional and speaks with great confidence in the shop's abilities to properly repair damages. She was not brash or cocky, she just calmly spoke with confidence, and that sold me. I was kept informed of my vehicle's status and the car was returned when promised. I cannot tell that there was ever any damage to the bumper. I cannot speak highly enough of the personnel I encountered or of the quality repair I received. I recommend this repair shop without reservation or hesitation.

Jboutsis 0

★☆☆☆☆

4 months ago

Terrible experience. Took way to long to complete repairs, and when I got vehicle back the paint and work was terrible. Masking marks on the body panels, previous color from used part showing through. Plus all the badging from the trunk lid where missing, not installed. Insurance paid for them, but they never installed them.

A. Federico

★★★★★

3 weeks ago

Classic collision did an excellent job. They always kept me informed on the status of my vehicle and got it done faster than I expected. My car was given to me nice and clean and their work was excellent. They really put time into the small details. Looking at the finished work, I would never be able to tell it was in an accident. I would recommend their service to anyone needing auto repairs.

Karl Eutsler

★☆☆☆☆

Edited a month ago

3 day promised. Actual 2 was 2wk. Good Hood repaint from veteran painter.Told salesman,"DO NOT WASH TRUCK". $3K CERAMIC BLACK. THEY WASHED LEAVING SWIRL ALL OVER VEHICLE. Pic included. Was told (1) just rinced +chamoised(2) washed+chamoised(3) waterless car wash. All horrible choices on any vehicle, let alone a black finish. They basically pushed dust and dirt over clear as well as black plastic trim. Ruined. Manager very irate. Was told black shows scratches and my $1,200/month truck wasn't a show car. While yelling, I believe a form of intimidation, he stated his decades as a painter and that should negate my claims. Even as I told him I and my detailer were the only persons who ever has washed the truck. Looks terrible. Oh by the way, since it was there so long ,Onstar called with "low voltage error". I called salesman. He put charger on truck. After I picked it up late Friday, I noticed the front windshield camera that controls lane departure, cruise control, and collision alert doesn't work. Now an expensive trip to dealer, 3yr warranty on electronics is up. CRICKETS Promised a call from Area Mng, District Mng, and now a 3rd "Expedited" call from VP. STILL.............CRICKETS.

Brieanna Dorsey

★★★★★

2 months ago

Dropped off per Geico insurance chosen repair shop due to a little fender bender and that was the other guys insurance. Was able to schedule online and for Saturday, which is my day off. Showed up early to the appointment and met with Richie. He explained the whole process stating that my car would be pulled in on Monday and looked at it and at that time they would send a quote into geico and order the parts. Repair estimate time would be that following Friday, which was totally fine. Was notified the entire time via an online time estimate. Was contacted quickly by Samantha, informing me that my car was already finished and ready for pick up on Wednesday . Requested them to hold my car for an additional two days that following Friday for pick up due to my day off and they were super nice and continued to hold my car. Spoke with Samantha again on that Friday to get a pick up time worked out for me. When picked up my car repair repairs were done beautifully. Hopefully will not need them again but use them! 100% recommend them to anyone that needs a quick repair with excellent customer service. Thanks classic collision Melbourne you guys rock!