Classic Import Auto Service

Ty K

★★★★★

Edited 2 years ago

LATE POST: A few weeks ago on a Saturday night my car broke down at a stop light 2.5 hrs away from home. Contacted my insurance company only to find out that my car was only covered 12 miles and I could only get a tow to a local repair shop covered by insurance. A tow back home was at $900+. So, I was towed locally. After 3 hours of being at the repair shop, it was agreed that the car (BMW) could not be repaired there. Thankfully, the next morning (Sunday) BMW Assist towed me 1.5 hours closer to home to a BMW dealership. That was my only option being that I could not get back home. BMW ran a diagnostic ($350 fee). Results of failure of fuel pump and fuel module. I had these 2 parts replaced in April of this year at Classic Import Auto. I immediately contacted them because it had only been about 4 months and wanted to see if the parts was still covered under warranty. Bob immediately got to work and contacted Steve and they agreed that it was covered under warranty. Being that the car was In Durham and it would cost me to get get the car towed to them for repair, they agreed to pay the dealership for the repair. Bob kept constant contact with me and the dealership through the week it took for repair. During the week I did not have transportation to work and missed that week. I also had to Uber back to the dealership to pick up the car which was an hour away ($$$). After speaking with Bob about the entire ordeal, he concluded that had the parts not failed, I would not had experienced any of this. Which was very stressful and I am leaving out a large part of dealing with 2 separate very stressful tows over the course of that weekend breakdown. Because of all this, Bob agreed to reimburse me of all money spent for the diagnostic and Uber and took care of the repair bill directly. His communication with me through it all was superb!!! He was very professional and polite. Which is very hard to receive from anywhere today. I was totally in awe of the way my situation was handled. CLASSIC IMPORT AUTO SERVICE is the best repair facility I have EVER experienced and I recommend them 1000 times over. Did I mention that Bob also through in a free oil change, that I do plan on using when due. Bob and Steve thank you for being professionals and outstanding business owners!!!! ***Forgive me all for my long review but I needed to paint the picture of the relief these guys gave me because I was stressed! THANK YOU THANK YOU THANK YOU AND GOD BLESS THIS BUSINESS AND ALL WHO WORK FOR THEM 🙏🏾 Update: Honored free oil change! Friendly and professional staff here.

Anna Cochrane

★★★★★

6 months ago

Knowledgable auto shop for foreign cars. I have a Volvo, and found this shop through working with Mr. Tire on North Elm, who recommended them to me. They've looked at the engine, my alignment, and have done oil changes. Way better than going to any Volvo Dealership! They're going to recommend what makes sense and aren't trying to make a quick buck. Make sure to get an appointment, because they are not a walk-in type of shop!

Elle28 Bettie

★★★★★

6 months ago

Very professional and knowledgeable. They go the extra mile to get your satisfaction. Nick and Bob were exceptional and even gave me a loaner car while waiting for my car to get serviced. Highly recommend.

Kim Long

★☆☆☆☆

4 months ago

Actually was recommended to go here to get proper maintenance work done. Was hoping they work on older cars from the 90s because I have a 1995 and 1997. But after talking to the person at the front desk I was told they don't work on older cars because parts are harder to find. I was confused because I thought they work on classic cars. It may be their policy depending on the make and model of the vehicle be sure to call first before making a trip there.

Michael Frey

★★★★★

11 months ago

I am very pleased with the Classic Imports team and highly recommend them. My 2017 F-Pace needed routine maintenance as well as diagnosis of the whining rear diff. Bob, the owner, is very familiar with the Jag product line from the 80’s to today and went for a test drive and quickly understood the issue with the rear end. He also looked over the car briefly and suggested I get their chassis lubrication special since the hinges, latches and levers were very dry along with the oil and filter change. Later they did a very detailed inspection and only recommended the cabin filter be replaced. Everything else was in great shape. I will have them service the rear end and continue servicing my Jag there for as long as I own it. With only 90K miles I plan on keeping it for years.

Jerry Kight

★★★★★

4 months ago

Excellent service! Others could take a lesson on customer communication from these guys. Found and repaired engine problem with 2001 Jaguar XK8 speedily and at reasonable price.

Angela Cook

★★★★★

2 months ago

I recommend Classic Imports Auto Service to all my family and friends. I have had my vehicle at several places for repair and Classic Imports is the only place that took the time to find out the issue. Professional technicians and excellent service!! Thank you!

Pat White

★★★★★

3 months ago

I was extremely impressed with my first experience at Classic Import Auto Service. I actually give them double thumbs up with no negatives. I am excited about finding Classic Import Auto Service and they are most definitely my need go to mechanics abd car needs! Happy New Year!

Abu Kamara

★★★★★

2 months ago

Great place to take your vehicle… Manager Steve very transparent and very polite also understands how to deal with customers.

Jina Jourdan

★★★★★

4 months ago

When my Audi would not start one morning, I immediately had it towed to Classic Imports. They checked the car out and everything was good. They found nothing wrong with the car. That is still a mystery. I don’t know why that happened but it hasn’t happened again. The car started and drove good. Nick answered all my questions and took good care of me. They did not try to take advantage of me and charge for something I didn’t need. Excellent customer service. They did service my car later and did an excellent job.

Alex Bissinger

★★★★★

3 months ago

These fine folks are the reason I can continue to enjoy my beautiful XJR. Another local shop quoted me an exorbitant amount for work it didn’t even need. I was ready to give up on it until I brought the car here. They were very straight forward, great communicators, and took great care of my car for a very reasonable price. Outstanding shop.

Jacqueline Sweeney

★★★★★

5 months ago

This is an amazing auto shop! Everyone was very nice to me. I was given a ride after I dropped it off and they came to get me. The friendliness from them made me happy I came. Also, they did a great job in taking care of my son Mini Cooper. Even though some of the mechanics weren’t there, they got it done that day. I’ll be back for any maintenance on it! Thank you all!

Vincent Colquitt

★★★★★

a month ago

Service on my BMW 750i was great. Drive belt tensioner had ceased causing belt to jump off and dumped all of my antifreeze out. Vehicle was diagnosed and repaired in a timely manner. Totally satisfied with services performed.

Shannon Smith Mackintosh

★★★★★

8 months ago

My knowledge of cars does not extend much further than putting in gas, so whenever something needs repaired I am at the mercy of those who possess knowledge I do not have. Classic Import Auto Service was recommended to me by someone I trust implicitly. This is my second visit and it was as positive as the first one. 10/10 for the work done, top tier customer service and being kept informed as to my options, the progress made and anticipated completion date. I will recommend Bob and his staff to anyone without hesitation. Many thanks for taking such good care of my old girl.

Kevan K

★★★★★

4 months ago

I cannot say enough about the professionalism, integrity, and dedication of this shop. They went above and beyond to help me through an extremely difficult period when I was relocating my family to the area, juggling two new jobs, and commuting between states while trying to find and start jobs in the area and get settled. They not only diagnosed and resolved a perplexing, intermittent issue with my primary commute vehicle but also dealt with the challenge of repairing a separate issue with my wife’s car. Their team demonstrated incredible persistence, skill, and care, all while maintaining clear communication and the highest level of customer service. What truly sets them apart is their empathy and commitment to keeping their customers on the road. They gave me rides to work, arranged a loaner vehicle when I needed transportation, and worked around my unpredictable schedule without complaint. They treated me like family and made an otherwise stressful situation manageable. In short, this shop exemplifies true professionalism combined with genuine compassion. I trust them completely and will recommend them to anyone looking for honest, capable, and caring automotive service. All of this while giving discounts and charging fair prices! Kudos to Steve, Nick, Bob, and the mechanics behind the scenes (sorry if I missed someone). Your efforts of going above and beyond are TRULY appreciated! You have earned my gratitude and respect.

Blake Goodwin

★★★★★

a month ago

Classic import is one of the best service providers I have ever had. I own an Audi Sedan and they are great with attention to detail, pricing, transparency, honesty, and not upselling you. Yes, they might not have a shuttle service or complimentary car that dealerships have for larger services, however if I was not moving, I would still be taking my car here. They report to carfax and also have a partner tire shop they outsource anything to (customer service there is phenomenal too). I would highly recommend this shop to anyone in the area.

Rebekkah Stanley

★★★★★

a month ago

I have been coming to Classic Imports since 2023 and they have not let me down yet. Excellent customer service, clear communication, and a willingness to help that you won’t find at many other places, especially at 5pm on a Friday. They stand by what they do here, and in return I will keep coming back. I even had my boyfriend start bringing his cars here because they definitely know their BMWs. And as a girl, I have never felt like they were trying to scam me because I don’t know anything about cars. In fact, their transparency here is some of the best I have experienced and it is very appreciated as a customer. 10/10 guys! - Rebekkah and Logan