Collision Pros - Chico

Henry Patterson

★★★★★

a year ago

My Tesla needed repair from a collision with a deer. Collision pros Chico was the closest Tesla center even though I live 1 hour away. They were professional, clear, easy to get a hold of and communicate with, all around a great operation. Even though we had significant delays due to my insurance, they kept on top of all that needed to be done and kept me in the loop twice a week minimum. They were even so nice as to deliver my car to me when it was finished. I am so grateful for their excellent work and kindness. Would recommend hands down.

Amy Elkin

★☆☆☆☆

a year ago

I had a very disappointing experience with collision pros. When I dropped off my vehicle, I was assured I would receive regular phone updates on the progress of the repairs. However, those updates never came. I had to repeatedly call to get any information, and even then, I didn’t feel like my concerns were being taken seriously. The Girl at the front would tell me “oh i guess they forgot to call you back or I guess they forgot to check in with you.” And had told me to contact my insurance company even though my insurance had already done their part & the insurance company confirmed that their end was completed. My car was totaled out so I had to call a couple times and even had to have my dad call for me to try and even get my vehicle back. Once I finally was able to come pick it up they had told my dad on the phone that my vehicle was put back together, I get there and realized it is still in pieces and no one was informative as to what was going on they just said the car is out back to get it my self. We realized some of the parts were missing & a technician brought out a cart with parts from different vehicles as well as some of mine. I had to pick out parts that I thought belonged to my vehicle from what I could tell because they just brought me the cart and didn’t help me. On top of that, I felt I wasn’t treated with the professionalism and respect a customer deserves. Communication and customer service are crucial and this shop failed on both fronts. Unfortunately, I cannot recommend their services based on my experience.

Anonymous

★☆☆☆☆

4 years ago

I’m not the type of person to do a review. But this is the one time that I feel I want to. My sister had a hit and run on August. This was a pretty major fix so that I understand. The staff is nice and friendly. Very professional. My problem with them is toward the end. They told us that it would be a couple week fix (end of august) After almost 3 months or so in, I couldn’t take it anymore so I started calling for an update on the car once a week. Just to see where they are at in the process and when they think it will be ready. Which I feel bad truly, but after 2-3 months delayed I felt like they might’ve forgot about my sister’s car. Well, we got the car after about 3 months in (Mid-November) and this is the result in picture. Called them and they said we rushed them and to take it in but they will have to double check it first because the paint job might not have been part of the accident. I never rushed them, that’s why it took me about 3 months in for me to start calling them. I’m just disappointed at the work and how they took care of the problem at the end.

Cindy Nielson

★★★★★

2 months ago

After I hit a deer my car needed a new headlight (Tesla). They replaced it and a clip very efficiently.

Richard Amber Hobbs

★★★★★

3 years ago

I would love to recommend them for all your auto body repair needs!!! Someone hit my car while I was shopping and save Mart, I think they did an amazing job now my baby is good as new 🤩

Lew Beitz

★★★★★

a year ago

Outstanding. Professional, friendly, ultra clean facility. I was hesitant to take my car an hour away from home, but they made me feel welcome and valued from the first words to the last. Communication and follow-up were outstanding. Everyone was great, but mostly I dealt with Nyla & Christian and could not have asked for more. Highly recommend Collision Pros - Chico CA. Thank you.

Ken Richins

★★★★★

6 months ago

This is my third repair done by Collion Pros, The have great prices and they do better than factory quality work. They communicate regularly so I always know the status of my repair. Super friendly, courtious, and respectful.

Donald Dean

★☆☆☆☆

4 years ago

My car left their shop with circular scratches all over it that were not there before hand. The lady on the phone informed me they washed and buffed my car after it was done, even told me maybe they should have changed the pad before if it looks scratched. I had my dad pick it up for me so I didn’t see my car until dark. I called immediately after and left a message regarding my car. They had me bring it back and told me they will not take responsibility for it since they only washed my bumper, yet was told prior they wash and buff the whole car. Needles to say they were rude and I’ll be taking my car to another body shop for a second opinion on these scratches. The manager even tried to say that I must have buffed it myself. That place is a joke! Literally my entire car top to bottom has these circular scratches on it. Even the black around my doors.

LythiaMrie Lovett

★★☆☆☆

4 years ago

Truthfully, I’d go to them for anything BUT the service I got. I was in an accident and this was the place the person who hit me’s insurance sent me to. They make everything quick and easy, but the way they diagnosed my car had me MORTIFIED. My front was squished in, so in order to check everything out, they took apart my whole front. I know my lights were working, my car was drivable, but at that point, keeping my car as a salvage title was not even an option. I was so mad, because i would have even invented the money in that car to fix it but I couldn’t even use it to drive to get to work. I even asked if they could put it back together and the girl that was showing me the car just gave me attitude about it. I just took the settlement and left it at that. I do miss that car. Also, it won’t let me upload the photos... sketchy Update: finally able to put pictures later in the day

Huey Holweger

★☆☆☆☆

7 months ago

No communication during the whole time my car was at the shop. Left my car, didnt know if it was being worked on, when it would be done or estimate, nothing. just a week and a half later at 3pm, oh hey come pick up your car at 4pm. Paint residue on drivers side and passenger side window seals. Would not recommend this place. The hood damage to the Tesla was fixed. Only positive thing out of the experience.

Cooper Yang

★★★★★

3 months ago

Great people easy to talk with and takes their job professionally to make sure my vehicle was done properly and updating me every week about the process of my vehicle in their possession while they work on it.

brandon.fretwell

★★★★★

6 years ago

From start to finish, it was a seamless process working with Collision Pros Chico to get my 2016 Chevy Silverado back to new. From the Geico agents who started the claim to the amazing staff that works at Collision pros, the customer service is top notch. By far the best shop in chico, and if you are ever thinking of taking your vehicle to get repair work / body work look no further. The photos below show an entire new paint job done by collision pros on black paint, that came out looking better than the day I bought the truck off the lot. Thank you collision pros for all your help.

Cheri Gamette

★★★★★

2 months ago

Collision Pro’s did a phenomenal job on my Tesla! The body work and paint turned out great and the customer service was superb! I highly recommend them!

Ryan Cocco

★★★★★

3 weeks ago

They did a great job very professional car looks amazing did exactly what they said they were gonna do could not ask for a better job. Highly recommend thank you so much.

Audra Goff

★★★★★

3 months ago

An amazing experience with this shop! Nothing but the best experience. They kept me up-to-date on what was going on my car and what stage of repair it was in. It came back clean and smelling like brand new. I will come back without hesitation.

ashley isler

★☆☆☆☆

a month ago

I've had 2 bad experiences with this place. I decided to give him a second chance.Because I appreciated the customer service and how they made it right the first time. Well my second experience was far worse. After two months of getting my car back, i've been waiting for them to replace a part that was broken in my repair process. They never call me back and havent reached out to me to give me the part they so called ordered. If they did a terrible paint job my first trip But because of good customer service and them fixing it, I decided to give it another shot. My second paint job was okay but minor issues but the customer service has been terrible. Never again. Ever.

Carlos Pioroda

★★★★★

2 months ago

Collision Pros (along with AAA) turned around a scary experience. I am so impressed with their work and attention to detail. Even with all the positive reviews, I was still skeptical about how back-to-normal my vehicle would come out. Accidents are scary but dealing with the aftermath can be even more stressful. I feel so fortunate to have such a good auto body shop like this in Chico. Nyla and Christian were very diligent about sending detailed updates and reassuring me about any concerns I had. Greg walked me through all the repairs the day I picked up the car and I can tell that they take pride in their hard work. The car drives just as smoothly as it did before the accident, which was my biggest worry.