About Business
Residents of Asheville, NC, Asheville have long trusted Cox Auto Service for their expert Car Repair needs. Whether you need assistance with Auto repair shop or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.7/5 rating with 154 reviews. Throughout Asheville, and particularly in Asheville, NC, Cox Auto Service is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Cox Auto Service for any Car Repair inquiries or to schedule a visit to their Asheville, NC facility.
Google Reviews
Lori Theriault
★★★★★
Edited a month ago
Have a road trip coming up, and one of the many things I won't have to worry about is my car, because I took it to Cox Auto and they gave it a good check up and made sure it's good to go. Love knowing I have a place to take my car for issues small and large, or even just a look-see that helps identify an issue and fix it before it becomes a bigger problem on the road.
Joseph Storniolo
★★
☆☆☆
4 months ago
I brought my van in for an engine tune-up, hoping it would fix a recurring issue. It was having a surging idle and would sputter bad on the highway and eventually shut off. I paid around $650, but the van is driving the same, if not worse, than before. What bothers me most is that when I requested the tune-up, the shop could’ve been upfront and told me it probably wouldn’t solve the problem — instead, they just went ahead with the work. I left feeling like I paid for something that didn’t actually address the issue. On top of that, the staff rushed me to move my vehicle off their lot and weren’t particularly polite about it. I expected more honesty and care for the price I paid.
Frank Kane
★★★★★
3 months ago
I brought my car in around 11 in the morning. I got a call back from the mechanic maybe 20 minutes after I drop the car off. The mechanic was very detailed and his explanation. I was able to pick my car up the same day and the mechanic found a a problem with my brakes made an adjustment for free. with my brakes. Made an adjustment for free and advise me to add advise me To keep in mind that I have 10% of brake lining left on the one we all that was affected by an interference problem. Very professional.
Vickie wyatt
★★★★★
5 months ago
Ray and his team do a great reliable job everytime I've had my vehicles worked on. Speaking as a widow I'm glad to have a mechanic that I can trust to tell me the truth and not just take my money. This is a family owned business with good hearted values.
Joe Hoeper
★★★★★
5 months ago
Always trustworthy and honest assessment and pricing. This is the place to take your vehicle for reliable and pro service.
Antonia Rodriguez
★★★★★
Edited 4 months ago
These people are very sweet . They fixed my van and now it's working better and I'm not using as much gas. They were patient with me and they do not take forever to get your vehicle fixed. The lady at the front stayed in contact with me the whole time my van was there and that's greatly appreciated! The kind man at the counter thank you for your grace and for being thorough.
Marissa Kent-White
★★★★★
5 months ago
Excellent customer service. Beautiful new office space! Very organized and efficient communication via their new system. Great work on my vehicle and appropriately priced. They also got me in very quickly which was much appreciated for upcoming road trip.
Paul Wiesner
★★★★★
4 months ago
Cox Auto Service always does an excellent job getting my family’s vehicles maintained and repaired at a reasonable cost. They are fair, honest and very knowledgeable. I would recommend Cox Auto Service to anyone who is in need of auto repair or required vehicle maintenance.
Paul Honings
★★★★★
Edited 3 months ago
I gotta tell ya, honest and friendly people. The cost was less than average, plus a one year warranty! The waiting area is spacious, enough for 3 show cars too 😎 I've used this business 3 times now and they just get better. They don't upsell, they quote only the work that's needed and stick to that quote. My 3rd repair was a lot of work and it was finished on time, I was able make an important appointment. They even replaced another part for free👍👍👍 I Definitely recommend this business! ✌️
gary
★★★★★
4 months ago
It is difficult to find a mechanic that is professional ,competent, and fairly priced. Cox automotive is all of these things. They do maintenance and repairs. And do it right the first time. Beautiful new waiting area and showroom. I won't take my vehicles anywhere else.
Sandra Wheeler
★★★★★
6 months ago
I can honestly say their service is top-notch. From the moment I reached out, their team was communicative and transparent about what needed to be done. They took the time to explain everything clearly, which really made me feel confident in their work. The service itself was fast, efficient, and reasonably priced—no surprise fees! It’s refreshing to find an auto shop that truly values their customers and provides such reliable service. Highly recommend!
Steven Yocom
★
☆☆☆☆
3 months ago
These guys were recommended to me by a local FB group. I'm a pretty trusting guy so I went with where the community pointed me. I paid 8,000 dollars to have my engine replaced. Something I was willing to get on board with as I love my Tacoma and they assured me that they would get a solid second hand motor, and swap all the seals out and test it before installing. The day I got it back I smelled coolant so I took a look under the hood. When the tech installed the new engine they must of broke the coolant reservoir...instead of buying a new part for this they tried to glue. That lasted a day, resulted in coolant spilling all over and a potential engine overheat. I let this go. We are all human..shit happens and that employee made a bad judgement call. I let it go. I leave my truck at times to go away for work, Fast forward a few months, when I go to do my first oil change I notice it is a bit low. After changing we ran it for a bit and noticed there was a tiny bit of oil coming out of my valve cover gasket. When we replaced it we came to see the gasket was dry rotted and really old...Meaning the initial promise that the engines seals would all be replaced and that it would be tested before installation were a lie. A few months later I had to replace the head gasket as well. I am really bummed that I trusted them with such a big job only to be left with a problematic issue. I would not recommend them for big repairs.
Genevieve Culberson
★★★★★
3 months ago
Went to Cox for a second opinion after getting an insane quote for service at another shop that I absolutely could not afford. The staff intuited my needs without much explanation, did a quick diagnosis and performed service for a fraction of the cost. I almost cried for joy when they gave me the total. They also gave me estimates for some upcoming work I will need but advised me on ways to keep my car running well until I can afford it. These guys are my heroes!
Bonnie Schwartz
★★★★★
6 months ago
Great customer service. Beautiful new office/customer waiting area. Greatly enhanced communication on estimate and repair. This is the 3rd camper van that Cox Auto has serviced for us. We’ve always found them to be honest, trustworthy and willing to answer questions. Highly recommend
Dante Eudora
★★★★★
a month ago
Had a persistent misfiring cylinder on my minivan. They were very honest about what my options were and what was worth my money to do. They ended up doing an engine oil flush and since then I haven't had a problem with that cylinder and it was months ago. Other mechanics wanted to charge me thousands to fix this, the oil flush was a couple hundred. Lucky I found this place.
Roland Tweddle
★★★★★
a month ago
Cox has taken care of my vehicle more than once. More than once I have been confident that the work would be above average and the service honest and forthright. Cox has a lifetime customer out of me and I will recommend none other.
Cory L.
★★★★★
2 months ago
They were very helpful and quick getting me an appointment. They got tires on my car same day and went over each charge with a digital receipt explaining everything. They provide A+ service at an affordable price, a rare find anymore.
Noah Davis
★★★★★
a month ago
Its not easy to find a trustworthy mechanic these days.I’ve been taking my vehicles here for 5 years and trust that every time they’ll go above and beyond. They’re a true family business founded on knowledge and commitment to doing the job right. I’d never take my vehicle anywhere else.
Emily Dake
★★★★★
3 weeks ago
Fast, transparent, communicative! They squeezed me in before a road trip to address a couple safety issues and kept me updated the whole time. Pricing was clear and fair. Have already recommended them to friends and family!
Melissa
★★★★★
a month ago
I have been getting my 2013 Jeep (so you know it’s not always an easy fix) serviced at Cox Auto for the last several years. They provide quality work every time, keep you informed throughout the whole process as far as keeping you updated on their findings, timeline of repair, & being transparent about cost. They have a quick turn around & I have never left disappointed. I recommended them to a co-worker recently for a first time visit & she was very pleased with their work & the cost of repair compared to the car dealership, her good experience as a first time customer is what reminded me to leave this review! They have really done a lot of work to update their new office space & have transitioned to making their appointments & billing online and it has really helped to make it an easy process for the customer. I would recommend Cox Auto to anyone for their vehicle repair needs.
