Crash Champions Collision Repair Frisco

Michael Miller

★★★★★

7 months ago

I brought my SUV in via tow truck to get a damage assessment to finish a claim I had filed months ago. Already in a very difficult and stressful personal situation since my SUV won't start, I was not aware I had to have my insurance call ahead to approve a work order. (No one's fault. Just some general miscommunication.) Without going into details, I was very mentally frazzled and it doesn't help that engines and body work are not my knowledge specialty. However, the receptionist, a sweet lady named Joy (an apt name), listened to my situation and respectfully and compassionately helped me resolve the matter. Although it took some time for me to get through to my insurance company, Joy never made me feel foolish, or ignorant (despite the evidence that I'm very ignorant about cars), nor came across as impatient. After finally getting the notice from my insurance, Joy was able to do her part, getting the necessary pictures from my SUV. She was as professional at she was kind - and that's saying a lot on both counts. She made a very long and stressful day (to say nothing of the last two weeks) have the silver lining I needed. I finally feel some peace coming around thanks to her help. She might "just be doing her job", but it made a huge difference with the weight I'm carrying lately. If the rest of the crew here are as great as she is, then I highly recommend this place.

Miho Smith

★★★★★

7 months ago

Amazing service and gave me peace of mind by giving me updates throughout the process! my car was ready in less than 3 weeks, and came out looking like nothing ever happened to it. I would recommend!!

Chris White

★★★★★

6 months ago

Great service at the main street location. Nice friendly lady helped me check-in, and they gave me updates daily. I would recommend them to my family and friends!

Kris Corum

★★★☆☆

a year ago

Not the worst place and can certainly tell it has promise. Unfortunately our experience wasn’t as great as it could have been. This organization seems to value their profitability over quality. What should have been a quick and easy job took several weeks due to them using non OEM parts, and the parts not fitting correctly. In the end, the job was done, but had to belabor through the process with them to get our vehicle back to how it was originally and still unsure how long some of the cheap knock off parts they used will hold up.

Sederrius Brewster

★★★★★

8 months ago

The paint job is top tier just as well as the customer service. They always kept me updated on everything that was going on. 10/10 recommend.

Christopher Tallas

★★★★★

2 years ago

My Yukon Denali looks new again. I’m usually the person on other review platforms complaining the most about other businesses. Had multiple major items and body repairs and all look perfect(I’m a detail nut). Brian made sure everything was perfect. Great costumer service from Henry and Joy too. Very likable bunch/good people. 2nd time here.

Rick B

★★★★★

3 years ago

Took my truck here for PDR (paintless sent repair) from the spring hail storms.. I was in shock how much less the repair estimate was compared to a couple other places I got quotes from (also how fast they got the estimate completed).. I decided to give them a shot. I came to pick up the truck and wow, was I impressed! I was certain that some of these dents wouldn’t come all the way out, particularly on creases/angles in some areas.. but there is zero evidence that this truck had any hail damage. Thank you Service King for the great service and pricing! I will definitely be coming back here if I ever need them in the future!

Kelly Dam

★★★★★

4 years ago

Absolutely loved the customer service I got from Steven. He kept me updating about my car and made sure I was taken care of. My car did have to go back to have a few things fixed after it was deemed repaired, which wasn’t a big deal, however, my car wasn’t exactly back to normal when I got it back. Some parts were not flawlessly connected as before. Other than that, good location to get it done and on time!

Victor Martinez

★★★★★

2 years ago

We love our Toyotas and I was a little worried that the insurance company wasn't gonna use OEM parts therefore the truck wasn't gonna look original but they did an amazing work all the way from costumer service to communicating the progress and finish the job on time, the truck looks exactly how is supposed to.

Gus Morfin

★★★★★

a year ago

Very satisfied with the process and the results, the customer service experience was amazing, they keep you informed throughout the entire process via phone calls and text, every day you know exactly where they are with your car, highly recommend.

Benjamin Morrow

★★★★★

11 years ago

Excellent to work with, took care of me even when my insurance company over booked me with them. Turnaround and quality was fantastic; Jack Dinsmore was my Service Advisor who provided exceptional service and cared about my position as a client. I highly recommend them and would use them again. My vehicle was a Lexus and I can honestly say I have the same level of trust as I would taking my car to a Lexus Dealership if not more.

Charles Boltas

★★★★☆

3 years ago

Great staff. Friendly staff. They kept us informed of the car's status three days a week. For the repair, they did a fantastic job on the trunk and back bumper. We couldn't tell that we were rear ended.

David Shea

★★★★★

5 years ago

These guys and girls are great! Our vehicle got sent here after another location (S McKinney) butchered it. I know if I ever use Service King again this will be the location I use even though it’s further away than about 4 others. Staff was nice, understanding, responsive and actually seemed to care about their customers. Other locations should model what they do after this one.

S Boston

★★★★★

9 years ago

I picked my hail damaged car up today from Service King and was really impressed with the work they did to bring it back to new. Brandon was my service advisor and made the entire experience pain free. The communications and updates while the car was there exceeded my expectations and I will definitely do business with them again should the need arise.

Robert Bennett

★★★★★

5 years ago

I had my wrecked Maxima towed to these guys and I am sure glad I did!!! As an Allstate insurance agent, I know Service King is listed as one of our preferred collision repair providers and now I know why. I was kept informed by text at every step of the process. It took quite awhile to get everything repaired (probably due to COVID) but I got my baby back today and she is absolutely gorgeous!!! All the personnel were very professional but I want to call out Dustin in particular. His customer service skills are second to none!!! If I have any fender benders in the future, I know exactly where I'm going!!!.

Megan Fredrickson

★★★★★

4 years ago

I was rear ended back in January and with covid, parts delays due to the snow storm and more, time was not on my side. They did a great job keeping me updated on the status and making my car feel new again. The staff was extremely friendly. I would highly recommend.

Kery O'Bryan

★★★★★

10 years ago

I hit a gas meter in an alley. Service King is one of the shops used by USAA and they had good reviews, so I decided to go with them. I dropped of my truck and was told to expect it to be done about a week and a half later (dropped off on a Wednesday, told it'd be ready on the following Friday). I had a small ding from another incident that I asked if they'd be willing to take care of and I was told they would. I got a call from Ryan on Thursday of the next week saying that my truck was done. Not only was it finished a day early, it looked like brand new. They also cleaned the interior and exterior of my truck. Awesome work. I'll definitely use them again if I ever need any work done.