Crash Champions Collision Repair Fullerton East

Natalie Gustafson

★★★★★

a year ago

Crash Champions did such a fantastic job on my car with really fantastic kindness and customer service. Communication throughout the repairs process was fantastic, Gabby and Alejandra were kind and very on top of communication. When I picked my car up, it appeared that my key fob was missing. The shop offered to put me back in a rental and take care of the cost of replacing the key fob. Fortunately this was not necessary, but the kindness of everyone and willingness to help was absolutely fantastic. I cannot recommend this place enough!

Created from Ashes

★☆☆☆☆

4 months ago

2 full weeks was way too long to replace a bumper. Also while dropping off my car the young women at the front desk was just so rude and not helpful at all. When I asked a question she responded with such attitude that I even asked.

Warren Hoo

★★★★★

Edited 3 years ago

Nice, seems not busy as it appears service reps receive assignment sheets from the insurance company to make estimates. After which appointments are scheduled and repair estimates are sent.

Hussam Alnuaimi

★☆☆☆☆

a month ago

Very bad experince They told me my car finish in one week now more than one month and they told me need more month And this cost me two month rent car and paid for bank and incurance monthly With out say sorry for late

Carole Knaus

★☆☆☆☆

7 months ago

Read reviews. Don't use this repair center. The customer service is garbage, they are not on the level, will delay repairs and you will get a runnaround. They also flag bad reviews to hide them. Please report this company to your insurance carrier, They should not be recommended. They say reach out with any issues, yet they do not return calls.

Robert Freeman

★★★★★

7 years ago

Dealing with Pacific Elite is always a pleasure. They did a substantial amount of painting to my vehicle that sustained extensive damage in a sandstorm. They always stand behind their work and the staff is always friendly and competent. However, one employee stands out - Mr. Tek Ung. His customer service is exemplary and his commitment to excellence is truly outstanding. After completing a follow-up repair he went the extra mile; had the car washed; and did it all with both humor and grace. If you need any automotive repairs to your vehicle, then Pacific Elite is the the place to go. And don’t forget to ask for “Tek” ... you’ll be glad you did!

Raquel Soto

★★★★★

11 months ago

The other party used this place to get some minor repair work done here. We chose to pay cash instead of using insurance. I was hesitant and fearful that they would try to gouge me and nickel and dime me. To my surprise, the final bill was about $1,000 less than the initial estimate. Thank you Crash Champions for doing such a great job on repairs and keeping costs as low as possible.

Daniel Thurber

★★★★★

2 years ago

My vehicle was recovered in May and my insurance company recommended “CC” for the repair work and I must confess these folks from reception to Advisors to mechanics are absolutely one of the best professional group of people I have ever met. They are honest, understanding and communicate with you every step of the way. I was given a tour of the shop and you can tell the pride in professionals by the clean and organized working areas. From the beginning to the day I picked up my car they treated me like I was their only customers. Highly recommend CC for any repair work you need.

Rick Giusti

★★★★★

a year ago

I was referred to crash champions by my insurance adjuster. I can't be any happier of the whole process from working with her to meeting Alex Navarro, my advisor at crash champions . Very professional and he will call you to keep you updated on your vehicle. Told me to pick it up Saturday at 10am and it was waiting for me with a car wash. the body work was excellent. Thank you

Jordan Finley

★★★★★

a year ago

Insurance helped me find this place but they were exceptional! They updated me through the whole process over text which was a relief. The actual time it took was a week sooner than what they expected. They were nice and helpful. Would 100% recommend this place:) Thank you Gabby and team!

Yonathan Reynoso

★★★★★

4 years ago

They were helpful from start to end. They were able to make an appointment for inspection and to drop off my car the same day they called me. They had the initial estimate ready in less than an hour. Even after they found more things to be repaired, they had my truck ready within the deadline I was given(1 week). Through out the whole process they kept me updated. It was a smooth process. Even my co-worker was surprised at how fast they got it done. His wife's car has been in a shop for almost 3 weeks for lesser damage than what my truck had .

Ahmed Haridy

★★★★★

2 years ago

We brought in our 2018 Kia Niro for repair. Customer service is super great. They told us it'll take a week and called us only 5 days later. Hood needed to be aligned so I called them up and they asked me to bring it in, it took them like 10 minutes to align it with a great job. I recommend Crash Champions to everyone who wants an excellent customer service and body job experience

Frances Salas

★★★★★

a year ago

Gabby was awesome! Super professional. Kept me updated every step of the way. My car came back looking like nothing happened. Great body work!and also clean 🧼 inside and out. 😃

Rod Vizcarra

★★★★★

4 years ago

My wife has been rear-ended twice in the past month, but you would never have guessed it if you looked at the vehicle. Went to Crash Champions for both repairs and the results were flawless each time. I can't recommend more. I worked with Alex for both estimates and repairs, and he was great! Between him and Gabby at the front desk, I always felt connected and informed about the repair. Both services were relatively quick. Similar cosmetic bumper repairs with sensor replacements both times and each were done in a few days. We noticed that one of the brake lights was out a couple of weeks after the last repair and the shop changed out the bulb for us. I was in and out in 15 minutes with no questions asked. It honestly could have just been blown out from regular use but they still changed it for us anyways. I hope we don't get hit again, but if we do we're coming back here.

Jesus Mendoza

★☆☆☆☆

2 years ago

Very bad first time experience. Walked in on 11/16/2023 around 9:30 am to drop off my vehicle for repairs . As I walk in , they re filming a commercial at the counter/lobby area. Explained to the ms. about hearing great reviews online , former family member having they’re vehicles repaired at this location & how great the work came out. I was then introduce to the manager ( Alex) who came out very unprofessional, appeared to me he was tired, or hungover . We proceed to walk outside for the inspection sheet mark off, and he begins checking the vehicle for the damages, in less than 1 minute he was done! He did not throughly inspect correctly , I had to explain to him about damages that occurred to the vehicle with the accident . He than replies , those damages are not insurance related , and was not going to repair? I really felt he was careless about my vehicle and just wanted to get the process started without checking the customer service side . We walk back inside , I refused to sign any paper work or do any business at that point , asked for my keys and drove to caliber collision instead .

Kyle Moore

★★★★★

4 years ago

My tailgate was stolen so I had to get a new one. Unfortunately you can't just order a new tailgate for a Tacoma, and you must order it piece by piece. They did a great job of taking care of me in an expeditious manner. The first time they handed my truck back to me it looked good, but not perfect. The paint matching was close, but not to my 100% satisfaction. Immediately upon noting my dissatisfaction, they made plans to rectify it to my satisfaction. They spent their time making sure that I would be happy with the results. I very much so am now. I would rather work with a shop that will make sure that you are 100% happy and satisfied than one that is faster or cheaper but doesn't take care of you the way Crash Champions did for me. This shop was great for me. I would recommend them to others I know.

Mrs. Tinoco

★★★★★

2 years ago

Extremely satisfied with the loyalty dedication it took for Crash Champions to get my daughters car looking brand new again, from the moment we walked in the moment we picked up the car, great people great company, as for our main point of contact my hat goes off to him, he kept us in the loop and explained details, as to parts that were ordered, gave an estimated time frame for when to expect the car to be completed, I was extremely satisfied with the customer service provided. I will definitely highly recommend Crash Champions !! Gracias Hugo for such fast & dedication on getting my daughters car looking amazing again !!