Crash Champions Collision Repair Grand Prairie

Priscila Villacis

★☆☆☆☆

4 months ago

Beware coming here because if they make a mistake, they will not take accountability or fix anything or even attempt to do research on the issue. I had an accident in my 2025 brand new vehicle. The color of vehicle is the new cement color that is so in right now. They fixed the bumper but the color they used has metallic in it. The rest of the vehicle has no metallic. See pic. They refused to fix this. Insurance had to send us to the toyota dealership and pay additional money so they could use the correct color. I did my research and explained to them that the retouch color they used is discontinued by toyota but the retouch paint is still sold. Toyota does not make vehicles that metallic color since 2022. They never even cared to do research on that and fix it. They just kept saying its the correct color, take your vehicle and deal with it. They also tried to charge me for the repairs even though the insurance had already sent them the funds and they had even already cashed the check. Please be ware of this place. I will never go back much less recommend them to anyone else. Please see pics.

Audrey Silva

★★★★★

a month ago

Brett Stokely handled my issue today. Front desk is always pleasant and nice. Brett was fast and to the point and gave me great advice for my car. He also went above and beyond for me and fixed the trim ; enough for me to drive safely with. Very nice very people friendly; breaks it down on what you need so you understand. Crash champions really do bring "champion" customer service keep it up guys!!

Carla Brown

★★★★★

a month ago

The whole process from drop off to the b time my vehicle was ready. They updated me on the days they said they would. In addition when my car was ready I had just surgery and couldn't drive and they delivered my vehicle to me. Great pleasant and friendly customer service and convenient with an Enterprise Car Rental on site.

Chris McCracken

★★★★★

3 months ago

I have been taking my vehicles to Service King / Crash Champions since the mid 90s. They have only gotten better. This location in particular goes above and beyond. After the work they did on my fiancé’s car a month ago, when my truck was damaged recently when someone backed into it, I knew where I was taking it. I got it back early and the repair is unbelievable. The customer service and communication is exemplary. I actually drove by three other other locations to specifically take it here. I’m sure the other locations would also do a great job, but I just really felt comfortable with the people at this location.

Pro se Stingley

★★☆☆☆

4 months ago

I took my vehicle to this shop because it was a designated shop for USAA. The guy inspected my vehicle and told me he could not show me or provide a copy of the estimate, but that he would reach out to me after the estimate was approved. J. H. did not follow up with me, did not provide a copy of the estimate and so he gets low marks from me. Good customer service is important which means when you tell a customer something they should be able to rely on it. He's lucky to get a 2 star, I was actually thinking 1. I don't think much of Crash Champions or USAA at this point. In business your word is your bond.

Anthony Hellmann

★★★★★

a month ago

I worked with Brett, the GM. Outstanding follow through and stands behind the the work completed. Fast, easy, and transparent with updates start to finish. Highly recommend Crash Champions.

Richard Gordon

★☆☆☆☆

8 months ago

This place is very poorly managed and in my opinion in complete cohoots with the auto insurance industry. My spouse took our vehicle in for several appraisals a few months ago. They refused to write estimates without the claim numbers. Fast forward to this July, I follow the insurance instructions to take vehicle to this shop for an estimate. (Side note-State Farm and Bristol West will not send an appraiser.) I make appointment 7 days in advance online through this company's website. I give them all the information including claim numbers. They still will not write an estimate because they say they don't have approval. Approval for what. If they needed approval, they also had 5 business days to seek it. Lastly, it is not their vehicle and/or their claim, Their business is to repair damaged vehicles. It is not to seek approval for the damage to my property. They act like the settlement dollars are theirs. I highly recommend never allowing any body shop to handle your claim. They clearly do not have your best interest.

Tara K

★★★★★

6 months ago

Very communicative and did a great job on my repair. Even went above and beyond trying to fix a sensor issue, and then giving me the information on how to fix it from the dealership. Loved Service King, and Crash Champions changing their name didn't change their quality in service. I will forever recommend them.

_CrystalMaeee

★★★★★

9 months ago

Everything was so easy and I barely did anything. They took great care of me from start to finish. The woman at the front desk was extremely professional and sweet. I really appreciated all the frequent updates so I had no questions or concerns at all. Carlos was great as well. I would recommend this to anyone, and if I ever have any damage to my vehicle I’ll definitely be bringing it back here. Customer Service was A1!

Izabelle Lopez

★★★★★

8 months ago

I took my car in because it was badly damaged and I was a little stressed about the whole process. The receptionist Daisy was very helpful with any questions I had and made the whole process so easy. She was friendly and professional! My estimator Estrella was also a big help with anything I needed. I would 100% recommend this place to anyone who is looking to get their car fixed!

Christine T.

★★★★★

10 months ago

I had a great experience here! The customer service was great and very professional. They made sure to provide me with timely updates regarding the status of my vehicle which I highly appreciated. Marvin was the one who helped me regarding the repairs of my vehicle and it came back amazing!

John. J Garrett

★☆☆☆☆

5 months ago

In my world THE CUSTOMER IS ALWAYS RIGHT, I brought my car in, the tech.told me" if you pay cash,you only get OEM parts"...IF I'M PAYING CASH, I SHOULD GET WHAT I WANT..so I took my EL CARO on down the street ( $4200.00 cheaper)

Connor

★★★★★

a year ago

Like anyone who cares about their car I was very nervous coming in to get work done. I'm pleased to say it came out driving and looking as good as new! My advisor, Daryl, kept me in the loop the whole process and even beat the estimated time by a few days to get my car back before I had to go out of town. I'd recommend this location to anyone.

Inita Allen

★★★★★

a year ago

I had an excellent experience with Crash Champions in Grand Prairie! From the moment I walked in, the team was incredibly kind and professional. Jacob, Daisy, and Angel made me feel welcome and assured me that my car would be in good hands. I brought my car in for bumper repair after I was rear-ended, and the results were fantastic! The repair work was flawless, and my bumper looks as good as new. Jacob kept me updated throughout the process and finished the job on time. I highly recommend Crash Champions for their exceptional customer service and top-notch repair work!

Steve Hastings

★★★★☆

8 months ago

Jesse was great from start to finish. All the staff I dealt with are upbeat and professional. Waiting room was very clean. A rental car store was on site. I recommend

Long Pham

★★★★★

a year ago

Daryl Robinson is my Service Advisor. He was vey professional, courteous and had done an outstanding job when my truck was in the shop. He was reaching out to me by text on a daily basis on my vehicle and until the day my truck was ready for delivery. His Customer Service skill is out of this world. He is a definitely a Manager material and will be a great asset to your company! Ms. Daisy Segovia is an Outstanding Customer Service Representative. She is the best and very positive rep and cares deeply for her customers. Promote her now!

James Watson

★★★★★

a year ago

At first I brought my car in January but it was going to Indiana and wouldn't be back until March. So we set an appointment and they said it would be done within the week so I could bring it back up to Indiana the following Saturday. Well, they forgot and said it wouldn't be ready for another week! That would have been devastating! They moved heaven and earth and got it done within 3 days! Honestly, I was shocked. I was planning on borrowing a car in having somebody else drive my car all the way up there and swap them out later. It was going to be a disaster! I can't believe they managed to get it done in time.