About Business
Fix Auto Gresham is a leading Car Repair specialist serving the Portland, OR, Gresham area. They provide a wide variety of solutions, including Auto body shop, and other Car Repair tasks. Boasting a solid 4.7/5 rating from 672 verified reviews, their reputation precedes them. As a locally-owned business in Portland, OR, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Portland, OR.
Google Reviews
Kaci Mespelt
★★
☆☆☆
9 years ago
Two of our cars were in an accident with eachother. Since there is a Geico adjuster at this location the insurance recommend we take our vehicles here. I had two very different experiences here with each car. The damage on car #1 was to the front end and air bag, was fixed quickly and looks great. No complaints! When we brought car #1 home and left car #2 to get worked on this is where things got weird. They didn't call or give us any updates for about two weeks. I called twice and no one knew what the progress was. Finally got a hold of someone who said car was "totaled" and beyond spending time on repairs. To make the story short, you can tell by the picture the car was not totaled. They claimed the bottom panels under the car were crumpled potentially all the way to the front, but we come to find out they didn't even remove the seats or anything on the inside of the car to look how far the damage went. My husband went to the shop to look, took out the back seats and the damage didn't even continue past the back of the trunk. Needless to say communication is poor. Of course some of this review equates more with Geico then it does either the shop, but since the shop has to do what the adjuster says you may not always get honest or timely answers.
Abahunde Camforchahou
★★★★★
3 years ago
Classic case of under promise and over deliver, which is a good thing! I dropped my car off on May 19 and, with the ubiquitous parts and labor shortage these days, was informed the repair could take up to eight weeks. This I know to be true because I called several body shops and getting in for an estimate alone was weeks out. Well, I got a call on June 2 that my car was ready. The repair work was excellent. I couldn't tell the car had been in a wreck with a scrunched up driver's side front quarter panel two weeks ago. They used a few after market parts but I couldn't tell the difference. Besides, their warranty covers any issues that may surface later. No hassle, great customer service, excellent workmanship! Gigi, one of the shop managers was awesome. My only qualm, which goes to my under promise and over deliver statement above, I had to rent the cheapest car possible while mine was in the shop to make my fixed insurance rental allowance last as long as possible. Had I known the repairs would have been done sooner, I'd have opted for a comparable rental to mine. However, a little frugality is good for the psyche anyway. Great job Fix Auto!
David Kutch
★★★★
☆
7 years ago
Got into accident and went here. Staff was friendly. Car ended up being totaled. Insurance took care of everything. So only worked with them for alittle bit. If need be would go back.
Larry James
★★★★★
3 years ago
Very professional staff from the front desk all throughout the facility. Superb communication about status and updating progress. Martin was our estimator and was very thorough even on the initial look. He promised that once they were able to access the hidden damage behind the bumper Etc he would call and update which he did. We got two weekly updates and always a positive comment on the progress. This is a shop that cares about its customers and repairing a vehicle correctly and completely. The work completed Is nothing less than perfect. I highly promote this shop for quality of work and customer service.
Jennifer Popham
★★★★★
3 years ago
Excellent service, went above and beyond repairing my car after an accident! Looks brand new, they were great with communicating with me, giving me updates etc... I honestly couldn't be happier with them. They repaired the whole passenger front side and my front end to better then it was! Worked great with my insurance and took care of everything! 5 stars is not enough!!!!
C UU
★★★★★
5 years ago
They did an amazing job! I got my car only a couple months prior to scraping the side deeply, they made it look new! I couldn’t find where the scratches are at any angle, literally perfect! They even detailed the inside. Staff were friendly and professional, which made me feel I was leaving my car in good hands. I will definitely come to them for any other fixes if needed in the future, 100% recommend!!
marla bolt
★★★★★
3 years ago
The staff at Fix Auto made what I thought was going to be a poor experience after being involved in a vehicle accident, such an easy one. They were kind and communicative throughout the whole experience, keeping me updated throughout the whole process. They did a beautiful job in repairing my vehicle and used factory parts. They even cleaned my vehicle inside and out. I would definitely recommend them!
Stacey Grant
★★★★★
4 years ago
They were very professional! After my accident they took care of me and my car. I had no hassles. They contacted my insurance and took care of everything, set me up with a rental. Took care of everything. They did everything. Gosh they even detailed the inside. All I had to do is sign and take my beautiful car home. I highly recommend this shop!
Joslynn Bigelow
★★★★★
4 years ago
After having my bumper taken off by a semi, I wasn't super happy about having to wait a month to get into this place to get my car repaired. My perspective totally changed when the day before I was contacted about a car rental and was told I'd get options in the morning. When I dropped off my car, the Fix Auto office staff were super fast, professional, and kind. The car rental was also super fast and the enterprise representative was honest about what would be the most cause effective deal. When I accidentally forgot my garage door opener in my car, Fix Auto staff pulled it and held it in the office for me BOTH times (I forgot it in my rental, too). The BEST PART was they got my car done in a THIRD of the time they predicted. My car looks great, they saved me money on the rental and repairs, and I fully intend to use them in the future!
Diamond Altman
★★★★★
4 years ago
Fixed my Mini Cooper after getting rear ended. The staff is super friendly and very customer oriented. They even cleaned my car! Highly recommend this place to anyone looking for a car fix with some good people. Shout-out to Gigi for spending so much time going over my car with me and explaining things over and over until I understood them, the front desk for being so understanding of my schedule, and the other staff members (and the manager) who went out of their way to make sure I was well taken care of.
Krysteen Smith
★★★★★
3 years ago
Fix Auto did a great job with my bumper repair! They were timely and efficient, communication back and forth was a little difficult but I did have a 3rd party involved. Overall great service & they even returned my car to me cleaned inside and out. Very polite front desk associates.
Sarah Myers
★★★★★
4 years ago
Gigi is great! He was quick and to the point with providing me an estimate for repairs needed. Their team kept me updated while my car was being worked on and I got my car back even sooner than expected. Overall, the entire process was smooth and painless. They even cleaned my car inside and out! Highly recommend.
John Peterson
★★★★★
4 years ago
Great Service! Gigel was great to work with and they kept me informed in the progress. Very timely on the repair. The truck looks great! The only downside was having to wait a month & half for the appointment, but that wasn't their fault. All the shops in the area were backed up. The actual repairs were complete in two weeks.
MM
★★★★★
3 years ago
I was really happy with everyone at this shop. Super nice and helpful. I appreciated the frequent updates and their willingness to communicate with Geico/enterprise when I needed to extend my rental. I was never stuck on a phone tree, on hold, or waiting indefinitely to hear back. I had a bad experience with Geico's communication so this was a nice change of pace. There were no delays when I went to pick up/drop off and my car looks better than ever. Thanks so much!
J Rc
★★★★★
5 years ago
Everyone at the shop was super polite and helpful. From the estimate all the way to finish. I was kept informed the entire time. My vehicle was done quickly and well taken care of. They even washed it inside and out. It looks great! I'm super grateful and I would highly recommend them for your auto body repair needs.
Christi G
★★★★★
5 years ago
Every person I interacted with was so helpful and made the process seamless. Had my car set up for an appointment within a few days, rental was waiting for me, and my car was done within two days!! They replaced the outer passenger door and my car looks like brand new! They made a stressful time into a pleasant experience. Will definitely come back for future services if needed.
R H Adams
★★★★★
Edited 4 years ago
We appreciate the professionalism in handling the repairs of our car after our accident in coordinating repairs with the dealership and the body shop. The body work done by this shop was excellent and seamless. The paint and body fit and finish was masterful and delivery of our car back to us very timely. We appreciated being updated on a regular basis by office personnel and personal attention by GG upon receipt of our car and delivery back to us. Overall a very satisfactory experience for us. Definitely would recommend them for any auto body needs.
Chelly Rodriguez
★★★★★
4 years ago
I got my Truck back today. I didn't expect them to have cleaned it inside /out! They even washed the tires and rims. The repair time took longer than expected but things happen. They did call me to give me updates throughout the two weeks of them working on it. Definitely happy and going to recommend them.
Jennifer Pio
★★★★★
4 years ago
Fix Auto in Gresham did an excellent job repairing our truck when we were hit by a semi the day after we finally bought our dream truck. They even went the extra mile to wash & wax the truck to truly restore it to like new condition for us. Best of all, their work is warrantied. We we extremely impressed by them & will recommend them to others. And special thanks to Kim at the front desk for her excellent customer service.
Jennifer Anderson
★★★★★
5 years ago
The front end team was very friendly and professional and helpful. I appreciated the constant communication via text and phone regarding the repairs. The work was done in a very timely manner and they worked effortlessly with my insurance company. Would definitely recommend.
