Crash Champions Collision Repair Kent

Michael Morrissey

★☆☆☆☆

Edited 4 years ago

Body panels don't line up. The hood in misaligned. The workmanship is second rate at best. Wouldn't want my worst enemy to use this place.

Amber Lenahan

★★★★★

a year ago

I'm very happy with my experience at crash champions kent. James did an exceptional job keeping me informed throughout my repairs he was personable and made the process easy and painless. Jada went above and beyond tracking and locating the parts needed for my vehicles repairs. Angel did an amazing job washing my car, it hasn't been this clean since the day I bought it. Overall and awesome experience and great team. Highly recommend!

Elisa W.

★★★★★

6 months ago

Every one was so nice and were in constant communication withe about repairs, everyone was friendly and super amazing! Highly recommend!!! Car looks amazing and like new!

Prem Ban

★★★★☆

7 months ago

This a great place to get your car repaired. They went up and beyond for me . My car looks amazing . Everyone were very helpful .I strongly recommend this place to repair your car with lifetime warranty. Thank you so much Crash Champions collision repair Kent .

Cheryl Malinski

★★★★★

7 months ago

Excellent service and workmanship . Ignore the old reviews. When I saw the dates of the reviews I couldn't believe it. No one could get parts during COVID! I am glad I followed my instincts and went with them. The best part is they are open on Saturday! Thank you

Samantha Moore

★★★★★

Edited a year ago

James took good care of my car and kept me informed through out the process. Amber at the front desk was friendly and efficient, she helped get my car checked in and me into my rental seamlessly. She explained my paperwork to me and got me back into my car quickly and with a smile. The tech who worked on my car did detailed work. I am very happy with my repair and the process.

Brian Yee

★★★★★

9 months ago

Jesse and the auto technicians at Kent's Crash Champions Goes Above and Beyond. From the moment I stepped into Crash Champions in Kent, WA, I knew I was in capable hands, but I truly didn't realize just how far above and beyond they'd go until I met Jesse, my service advisor. My recent repair experience could have been a nightmare, yet Jesse transformed it into an absolute testament to exceptional customer service and problem-solving. My car needed significant body work after an unfortunate incident. During the initial assessment, I made a crucial error: I completely misidentified a key part that needed replacing. It was entirely my mistake, a moment of confusion that could have easily derailed the entire repair process and left me with a significant headache and unexpected costs. This is where Jesse truly became my personal hero. Instead of simply pointing out my mistake and delaying the repair or adding complications, Jesse handled the situation with an unbelievable level of professionalism and grace. He didn't just understand the issue; he took ownership of finding the solution. He meticulously worked with his capable technicians, re-evaluated the necessary parts, and somehow, managed to correct my error without causing any delays or additional stress for me. His communication throughout this unexpected hiccup was phenomenal – I was kept informed every step of the way, feeling completely at ease despite my initial blunder. Jesse's dedication didn't stop there. He seamlessly navigated the complexities of the claim, making what is often a frustrating process feel effortless. He ensured my car was put back to the original condition. He genuinely cared about my peace of mind and getting me back on the road safely and efficiently. Thanks to Jesse's incredible commitment and their amazing technicians, what could have been a massively stressful and costly ordeal due to my own error was resolved flawlessly. He didn't just fix my car; he fixed a problem I created and did so with an unwavering commitment to outstanding service. If you're in Kent and need auto body work, ask for Jesse. He's not just a service advisor; he's a true champion who will go the extra mile – and then some – to take care of you.

Sophia Rumage

★★★★★

a year ago

This place is great and has fantastic customer service! James was super nice, helpful. He and the staff working there definitely put effort into making a stressful situation much less for me and helped me to navigate dealing with a total loss of my vehicle. The turn around time was pretty quick from the time they received my car to when they updated me on the condition of my car and how to move forward with my insurance. The communication throughout the process was prompt and friendly. Would recommend this shop and would gladly use them again!

Dave Schmidt

★★★★★

9 months ago

I was super impressed with the customer service and how fast they got my vehicle done. They also assisted me getting my rental car. Very satisfied and they did amazing job fixing my vehicle

Mark Leamer

★★★★★

7 months ago

The entire staff here are very easy to work with thank you for a great job

Chelsea Wallace

★★★★★

a year ago

James and his team helped repair my car after it got broken into. The car was done earlier than expected and works great now! Really smooth communication with the staff and everyone was very friendly. Would DEFINITELY recommend to anyone needing their car to be serviced 👍🏼

Btiger01 Nguyen

★★★★★

10 months ago

Recently we had my car fix here again . Look like they had new office staff. Great service and communication and i had my car back quickly onetime. Highly recommended .

Tarek Radi

★★☆☆☆

8 months ago

Too pricy. Insurance ended up telling me my car will be totalled. Found another shop that did the work for almost half the price. Insurance covered and didn't call the car totalled. I had to run around and find another shop because of that.

Shyann Dietz

★★★★★

a year ago

I received prompt response, was updated timely on my vehicles status and the work was done within the timeframe I needed! It was shared that James and the reception team were all new, I could tell that there is care for their customers. My vehicle runs great after their repairs and when I brought a potential concern up, it was addressed immediately.

Gurbchan Singh

★☆☆☆☆

4 years ago

I'm not satisfied at all they're forcing me to accept that there's only 1/2 milimiter's gap it's ok but why when after paying around 4000/-$ by state farm insurance they're doing their job

Molly Lind

★☆☆☆☆

a year ago

I don't even know where to start. Don't expect any communication from them or honesty regarding parts. They billed my insurance company for parts that our car didn't need and a part that they didn't in fact have. I opted to move the car's claim to another shop and they told me the parts would be in the trunk to give to the next shop who would do the actual repairs, however the parts were not there. They made a huge mess of our claim and wasted 4 months of our time waiting to have the car fixed.

Henry Gobler

★★★★★

a year ago

They are Amazing! I had to bring my car into there shop and they had given me my estimate in a very timely manner and they are super nice I got the privilege to have spoken with James and he was super nice and very professional!