Crash Champions Collision Repair Moore

Ari Bow

★☆☆☆☆

3 years ago

I used service king to repair my vehicle that was in a collision. They were the only one in the city that would take my car soon instead of next year. My car was ready 1 month later. Their updates were not quite accurate while it was being repaired and my car had issues after 3 days of getting it back. Left a voicemail twice and no one ever called me back. The external work looked great but customer service is horrible.

Betty Casas

★☆☆☆☆

2 years ago

Don’t take your car here!!! Horrible job I have a 2023 Cadillac that the insurance recommended to take it here, so I did, they just experimented with my car and did a quick fixer upper! They left scratches in places there wasn’t any and they also scratched the inside leather! So disappointed that insurance company would recommend places like this! People don’t know how to do anything anymore and don’t take care of others belongings! Worst of all is the manager just said “sorry about it! Of course that’s all they can say Crappiest place ever! I should have read all the reviews before I took my brand new car here! Ugh 😫

Andres Aviles

★☆☆☆☆

a year ago

STAY AWAY FROM HERE!!! I left my car here to get repaired when I received it back I noticed inside of my car look like someone was going through it. My glove compartment was a mess and my center console was a mess. Will not be leaving my car here ever AGAIN!! Insurance companies need to keep this company of there recommend list.

Young Souls Never Die

★☆☆☆☆

4 months ago

The receptionist is awful provides horrible customer service and gave me no information that I needed when it came to the updates on the repairs to MY CAR

Justin Lloyd

★☆☆☆☆

10 months ago

Minor damage. Took them a month (total) to "fix". I could see from the other side of the parking lot that it looked horrible when they were saying it was finished. Took another weak to fix their mistakes. Front driver side fender is all ready popping out. Only went there because my insurance recommended it. Avoid this place.

Yancy Hoyle

★★★★★

Edited 6 years ago

They made my flex look good as new! I'm really happy with it. We had a few hiccups during the process but it all worked out.

Matt Malone

★★★★★

7 months ago

Great experience! People were friendly and knowledgeable. Anytime I need repairs I bring my cars here and they treat me well.

Chasity Payne

★☆☆☆☆

10 months ago

This review is not of this place but of one of the employees. Whoever was driving in their work vehicle this morning on I-35 in Moore was driving recklessly. They cut off multiple vehicles and thought it was a good idea to weave in and out of traffic to get to their destination. It’s pretty ironic that this is a vehicle repair shop and they have employees who come close to causing car accidents. Hopefully they got to their destination safe and sound and think about others on the road.

Phillip Seeley

★☆☆☆☆

2 years ago

I recently took my truck back to service king/crash champions for a warranty repair. The paint began to flake off from when it was originally repaired by them. I also let them at the same time repair my daughter’s car. I was updated continually via text on her car , as it was a new revenue for them. I heard nothing about my truck until I called and asked. Warranty work apparently doesn’t receive the same attention. I accepted this fact, but had to call every so often to see how it was going. An emblem delayed the project, however I was allowed to pick it up while we waited for the emblem When I picked it up, I noticed a run in the paint. I went in and asked a rep named Ron at the Moore Ok location to come outside and check it out. He seemed a little annoyed as if he had something he was doing but he came out and I let it go. He said they could buff out the run or repaint it. I was still okay with that at this point. These things happen. When the emblem came in and it was time to get the run in the paint repaired I decided to look it over a little closer and found there to be orange peel near the run and what I thought was similar to a hair or some small foreign object in the paint. I took it back to Ron and attempted to show him the other imperfections I found. I couldn’t spot the hairlike imperfection immediately and Ron said “I can tell you right now, we aren’t gonna fix that”. To which an argument ensued. I was told they weren’t gonna find every little imperfection and repair it and that he was sure I don’t do my job perfectly so I shouldn’t expect that from them. Needless to say, after I was provoked to swearing, we were both very angry. Curtis, the manager, got involved and I felt he acted professionally and in sincerity. After picking up the truck the final time(on a rainy day—-wait and get yours when you can see the work clearly) I discovered the next day the same issues existed. U was told the issues were sanded and painted again, but there they were again. Paint run and orange peel. I have sent the manager pics. Stay away from this place. If you like the idea of a lifetime warranty, look around for some place more professional with better reviews. —Phillip

Tammi Babbit

★★★★★

2 months ago

This place is awesome the did an excellent job on repairing my vehicle and the people there were wonderful and very helpful I recommend this place 100%

Kevin Thames

★★★★★

a year ago

My repairs looked great better than before would recommend to everyone! Even got the car back a week ahead of schedule. Walter keeped us informed throughout the whole process! Great customer service! Highly recommended!

Just Julie

★☆☆☆☆

2 months ago

The woman, who looks like Velma from Scooby Doo but with blonde hair, at the front desk was extremely unprofessional and short with me. I dont appreciate being treated like a nuisance when all I asked for was a quote. Customers ARE your business. DO BETTER CRASH CHAMPIONS!

Ricardo Lozano

★☆☆☆☆

2 years ago

My personal experience with Service King was not as I had expected having many other repair facilities. Repairs took over 7 weeks and was not complete when I was notified vehicle was ready. I was informed vehicle was ready after one month when I arrived I noticed several details with repairs. Trim lines did not match up, over spray, headlight lens crack, vehicle was not detailed or clean. Vehicle was left again to allow for repairs noted above. Facility failed to properly communicate repair updates. Service writers and manger were not willing to provide good customer service. I will definitely not recommend this facility to family and friends.

Daniel

★☆☆☆☆

2 months ago

“STAY AWAY FROM THIS PLACE”. This will be the last time I had my car in this place for repair. Took them 9 months to fix my car. Brought my car here after an accident took them a month to fix then there was one part that they couldn’t order and told me to just drive it home until they got the part order in. Months after months of waiting so I’ve decided to call and check on them, they said the girl was supposed to take care of it got transferred somewhere so nobody knows about it (more like they didn’t give a damn anymore). So that’s fine then 2nd girl did the same thing and didn’t even ordered the part so I had to call the manager his name is Josh he said he will have that taken care of and I waited again because he said he would call me but he never did. When I brought the car back for them to install the last part which only take about 15mins, the manager came out and didn’t say hi or apologize for the problem at all and just said “YOU GOT THE KEYS” I’m like wth is this how this place treating customers??? This place don’t care about customers after they take your money. Bad customer services from the manager all the way to employees…STAY AWAY FROM CRASH CHAMPION.

Richard Watson

★☆☆☆☆

Edited 2 years ago

I took my car here for some body work. I have used them previously a few years back and they were great. This time however was nothing but bad. Something has changed. They apparently no longer have a quality control person. Or they are not doing their job. When I picked up my vehicle the first time, the work was incomplete. They had missed painting an entire panel of my vehicle that was on the estimate. So I took it back. I did not feel as if they made fixing my vehicle a priority. They never cleaned it out the first time leaving over spray in the entire vehicle. So back to picking it up the second time. There are new scratches on my hood. Vehicle was only halfway cleaned out and not washed. After the manager had called and told me the vehicle would cleaned out real nice. The adjuster told me his guy had painted my mirror. That was a lie. He should have checked prior to making the statement. As I stated a severe lack of quality control. I would not recommend this place to anyone. I forgot to add there is new paint issues not present when I dropped my vehicle off and tape left on my taillights with tape residue on my paint. Poor poor quality of work. Update: prior to posting this review I reached out to the corporate office. I asked for a call from the director of operations overseeing this facility. The lady told me the director was traveling that day so it might be a bit before he would call. It is almost two weeks later now and still no call from the director. I cannot even truly express my dissatisfaction with this place and their corporate office.

Michael “MBOKIE”

★★★★★

2 months ago

Haven’t had to use a body shop in years. When needed, we were referred to Crash Champions in Moore. Went and got a few estimates before going to Crash Champions. I felt at ease as they knew exactly what we needed including paintless dent repair. Time estimates were agreeable to us, and they even had the job done before the expected delivery date. The work was top notch and the staff was wonderful. All in all a pleasant experience. I would definitely use them again if needed!

Zechariah Smith

★☆☆☆☆

a month ago

The quality of work sucks do not send your car here. Waiting to see what thy will do to fix the issue. You can see the over lap of the panels the grill is popping out. Not happy with this business.