Crash Champions Collision Repair National City Boulevard

Paul

★★★★★

4 years ago

Have service a few cars here from various fender Bender’s and for cosmetic repair. Auto body repair work isn’t cheap, and I certainly wouldn’t label Service King as inexpensive. However, they do quality work and are reliable and prompt. What I’ve been told it will cost has been nearly to the dollar what I end up paying when my vehicles have been ready. Hopefully I don’t need them again, but it I need it I’ll go back. Have also send friends to them, who have been happy with the work too.

Steve Octaviano

★★★★★

5 years ago

I brought my car into Service King Collision for repair after an accident and was very satisfied with the top quality work done to my vehicle. My car looked like new and the service was top notch. My customer experience representative was Albert Astorga AKA Ablee who made my experience quick and easy. His professionalism is definitely reflected in the outstanding work done at this location. I brought my truck in after my car was repaired to be repainted and again the quality of work is excellent. I highly recommend this location. 3000 National City Blvd. National City Ca. 91950.

Estefania Larrosa

★☆☆☆☆

2 years ago

Do not waste your time here. I’m extremely disappointed due to their lack of professionalism and care for their paying customers. My car has been at this shop for over a month and my insurance is STILL waiting for them to send over the estimate. My insurance and myself have been calling them every single day now for a week and they keep promising to send over their estimate “immediately” and making excuses for not doing it earlier. I read most of the reviews before I decided to use this business. There were some bad reviews here and there, but I ignored them because I assumed it was just rare occasions. We’ll let me tell you, BEWARE. I will never be doing business with this shop again. I wish I could give ZERO stars.

Bryant

★★★★★

2 years ago

I recently had the pleasure of using Crash Champions for the second time to repair my car following a collision, and once again, they exceeded my expectations on every front. The exceptional service and attention to detail displayed by the entire team, particularly Cindy and Lily, made the process smooth and stress-free. From the outset, Cindy demonstrated high professionalism and commitment to customer satisfaction. She kept me well informed throughout the repair process, providing regular updates on the status of my vehicle. Her communication skills were exemplary, making me feel confident that my car was in capable hands. Lily, another member of the team, was equally helpful and demonstrated a genuine commitment to customer service. Together, they contributed to creating a positive and supportive atmosphere, which is a testament to the excellent team dynamics fostered by the manager. Speaking of the manager, it is evident that they have cultivated a fantastic team that works seamlessly together. The level of coordination and cooperation among the staff was palpable, resulting in a well-run operation that prioritizes customer satisfaction. One noteworthy instance of Crash Champions going above and beyond occurred when they waited nearly an hour after closing just to ensure I could retrieve my car. This dedication and flexibility did not go unnoticed and was greatly appreciated. Additionally, Crash Champions demonstrated an exceptional level of customer care by ensuring the return of my personal belongings. Not only did they repair my car, but they also took the extra step to retrieve my glasses, which I had left in my rental car from Enterprise next door. This attention to detail and commitment to customer well-being sets Crash Champions apart from the rest. This is the second time I have entrusted Crash Champions with my vehicle, and once again, I am thoroughly satisfied with the quality of their repairs and the outstanding service provided. I wholeheartedly recommend Crash Champions to anyone in need of collision repair services. Their commitment to excellence, coupled with the personalized care provided by Cindy, Lily, and the entire team, makes them a standout choice in the industry.

Efren R

★★★★★

6 years ago

Great service, attention, and consideration with all my collision repair needs. It was a pleasure having Alberto L. as our service advisor and I was even more pleased to get my vehicle back two days early before the Thanksgiving holiday. During the process, I only had one concern that was quickly resolved and taken care of and paid for by Service King. Text and phone communication was continuous and we felt informed through the entire process. Hopefully we never have another incident, but in any case, we’d be happy to use these services again!

Mary Lopez

★★★★★

6 years ago

Service King is awesome! They are very friendly and they even gave me a ride home when I dropped off my car! Daniel helped me out and was very polite and professional! I know I was leaving my car in good hands and I was able to understand the length of time it took to repair it because it’s hard work to do this. Plus, they gave me immediate updates almost every day through text and phone calls! My repair only took 1 week! Good enough for me! When I picked up my car, I was so happy to see it back to normal, as if nothing happened! They even washed and look even shinier!:DWow! I am a happy customer! Go Daniel & team! Service King Rocks!!

Shannon Kado

★★★★★

3 years ago

This was my very first time getting my car repaired at this particular Business Service King of National City. I compared them with the Service King in Arizona and to my surprise, they were just as good as the Service King in Arizona if not better. The service I received from the staff, to the repair work on my car was nothing short of outstanding. I've already given a card to my neighbor that needs body work on her Jeep, I pray that she utilizes the information I had given her. I've also compared Service King with Bob Stall Chevrolet and I've found that there is absolutely no comparison. Service King hands down is the business I would recommend to anyone that needs body work on their vehicle. Thanks again for giving me 100 stars of service.

Imt Dashiett

★☆☆☆☆

a year ago

-CAUTION- BE ADVISED! Before submitting my vehicle per the insurance, I requested every single piece from my car that was replaced. All I received was my original headlight in return for them cracking my carbon fiber spoiler. They stole my original parts that had minor damages from a collision. Property stolen included an $800 carbon fiber lip that had minor scratches but was replaced and a ~$700 small scratched M sport Alpine front bumper . They gave me back my car with a non-operational head light and told me the correct part was on order. Please go somewhere else and make sure they are professional.

Michael Koiv

★★★★★

4 years ago

When our 2021 Nissan Rogue was hit, my wife specifically requested Service King as the repair facility from our insurance company because she a great experience form a previous repair. She felt safe going to their shop and the communication of the repair process was explained to her thoroughly. During the process, they continue to keep us informed of what was happening with our car. Our vehicle was ready early and they ensured she was completely satisfied with the repair before she left the shop. Quality work, professional employees and technicians, patient when we had questions and constant communication. I hope we do not need them again, but will use them if the need arises.

Willie Newton

★★★★★

a year ago

The Manager Rodolfo was very professional and explained all the details of the work to be done on my vehicle, even gave me advise for future work to be done if need be. I would definitely recommend other people to this business.. Thank you.... Team

May Oliva

★★★★★

a year ago

I just wanted to show my gratitude for this company as I've been to other collision shop and this tops everyone else. The manager and staff has been s wonderful. This isn't my first time going to them through my insurance and I would and will be paying out of pocket to have other things fix on my vehicle because I know I'll always receive exceptional service. Very friendly staff, amazing work! Thank you and happy holidays. I hope you guys will see this.

Xavier Lambarena

★☆☆☆☆

7 months ago

Lack of transparency and a struggle to communicate with literally anyone that answered the phone . Hands down worse experience I’ve had by far as customer service goes at any type of company. Had two vehicles one I Already received partial payment for one of my vehicles and decided to take it elsewhere just based off how the office handled everything.

Linda Lopez

★★★★★

a year ago

My car came out looking brand new! They did an amazing job and kept me up-to-date via text messages along the way thank you Rudy for your professionalism and Understanding. This place is top notch.

Jonathan Olvera

★☆☆☆☆

3 years ago

July 8th, 2022, is when I got my car back WORSE than how it was dropped off. I literally wish I could go back in time. I got rear-ended so my rear bumper got replaced and my trunk lid got repaired. In the end, I ended up with a bad paint job on a new aftermarket bumper which didn't even fit correctly (they knew). My Carbon Fiber Steering wheel remains damaged and SOLD OUT! My brake light tint... and the cherry on top is OVERSPRAY all over my car, even on the wheels. STAY AWAY. DO NOT BOTHER if you do care about your CAR. I have a lot of pictures, but I'll post just 2!

Patrick Vincelette

★★★☆☆

Edited 5 years ago

Poor paint matching with missing parts, also got my car back with multiple broken parts, also got it back with paint over spray. USAA insurance preferred shop. I would not recommend to go here for repairs.*** Update*** car was sent to service king el cajon. They are very professional handling the rework with the car.

Christina Daily

★★★★★

8 months ago

I had an amazing experience with Crash Champions in National City. From start to finish, everything was handled professionally and with care. Mario was especially incredible. He went above and beyond to keep me updated and made the whole process smooth and stress-free after I was rear ended. My car looks brand new again! I highly recommend this place and asking for Mario if you're looking for quality work and outstanding customer service.

Garie Pamintuan

★★★★★

Edited 3 years ago

I selected this location out of a list from geico. With the ordering of parts going through delays, my original estimation that my vehicle repair would take was just under 2 months. Service King completed my repairs in about a month, which I wasn't expecting at all. That was a nice bonus surprise. They also did a fantastic job on the exterior panel replacement and paint. Rear taillight and door panels had the right fitment with proper spaced gaps. Manager Alberto, and Diana and Cindy provided excellent customer service. And Cindy was above & beyond with keeping the status updates relayed often. Thanks!