About Business
Crash Champions Collision Repair Ontario II brings expert Car Repair solutions to the local community in Ontario, CA, Ontario. From Auto body shop, Auto dent removal service, Auto repair shop to complex Car Repair projects, they maintain high standards of service quality. Local residents in Ontario, CA appreciate their attention to detail, leading to a consistent 4.5/5 rating from 127 reviewers. By focusing on the specific requirements of the Ontario, CA area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Ontario, CA and beyond.
Google Reviews
Ilario Hernandez
★★★★★
6 years ago
My third visit and they never dissapoint. I called after receivibg my car back and it has been a week and I noticed something irregular so I called and they took down my call back number and immediately called me back within a 3min time frame. The nice woman on the phone (Barbara) asked me as much information regarding my concern and even told me that if I could come in they would be happy to take care of the situation and that they did. It only took about 10min and issue resolved. I'm super happy on how they took care of me from now and since my 1st visit. Carlos was great. Barbara is great. And the fast professional team working hard in the back. Really appreciate u guys and the great customer service u provide for us. Thank you!
Felipe Rodriguez
★★★★★
6 years ago
Excellent customer service. Kenneth Potashnik followed up with progress reports of my repairs daily. I am a repeat customer and appreciate the professionalism of the Ontario Service King. I recommended my daughter for collision repairs & she was also extremely satisfied.
David Rivera
★★
☆☆☆
4 years ago
I'm giving this shop a 2 out of 5 (after looking at reviews online, it appears that the same issue that my wife and I had, others had too. (Color match issue) The distance from our house to shop was fairly close so that was positive for us. When we had initially taken our SUV, on April 30th, it was schedule for repair was around 10 -14 days - it actually took a lot longer as there was more damage than expected (additional parts needed) and color of bumper was way off. On May 13th, we were notified that my wife's SUV was ready and we can come pick it up. We would have to come back to finish up the job. Fast forward, my wife picks up her SUV brings it home. (No one at the shop checked it out before giving it to her - they just gave her the keys) After checking it out, I noticed the color of the bumper was way off. I asked her if anyone had inspected her SUV and she had said they didn't. I wasn't happy as the color was off and I've dealt with other repair shops and all of them had shown me the repairs that were done before I had left. Both her and I arrived a little after the shop had closed but the front door was open. I went in and asked for Eric. They said he had gone home for the day. There was an office manager - lady and I think he was a shop advisor like Eric inside and I had told them the color of the bumper was way off color. So they both went outside to look. I had asked them why they didn't inspect and check before giving my wife her vehicle back? They both had no answer. I was already upset by this whole ordeal. I had told them that there's too much pearl (my terminology was off - it was the metallic) and the lady had the audacity to correct me and gave me attitude after pointing out the issue. Whether I'm right or wrong, I'm still the customer. (And yes, I have let my State Farm agent know about this too) Again, I wasn't happy about this as now it will take longer to fix. Eric had contacted me via text. He had told me he would make things right. He did take care of the rental car and assured us everything will work out. May 21st was when my wife picked up her SUV. This time, they went over all the repairs and repainted bumper. Eric again assured my wife that if anything is wrong, to get a hold of him. Conclusion: If this is a "Preferred Repair Shop" for State Farm, I would never recommend them to anyone. The customer is always right even if they come off being wrong. Some of the employees need to watch what they say to customers. Being proactive is better than being reactive. Always show repairs to customers before they leave a repair shop.
jilli seither
★★★★★
3 years ago
I am basing this 5 star review on the Staff. They seem knowledgeable and very friendly. I can't say anything else because we were only there for an Appraisal. Earning a 5 star Review is saying something for sure- if it is all based on how great the Staff handled our situation! : ) Thanks Service King
Alvin Linton
★★★★★
a year ago
My initial interaction with Crash Champions was an excellent experience. Engaging and professional interaction along with excellent work and quick completion and return of my vehicle. Thanks for a job well done.
Ruth Dineros
★★★★★
6 years ago
Service King provided us with great service and value for the cost of fixing our car. The customer service is awesome and the updates either by text and telephone calls were satisfactory. Thank you for all your hard work!
Erica Wescott
★★★★★
6 years ago
I love the set up here. You can make an appointment for both an estimate and for the work. There was no waiting around a wasting room forever and the gentleman who came out to look at my car took his time with me and was extremely helpful and friendly. My car looked brand new when they were done with it I would definitely recommend this place to my friends and family!!!
Alie Ivie
★★★★★
4 years ago
I would definitely recommend Service King thanks to them my car looks brand new. Julio and Victor had excellent customer service. I would call often and they never made me feel like I was bothering them. They always answered my questions. Very welcoming staff and professional! I couldn't be happier. Thank you Service King!
Cici (Butterfly)
★★★★★
Edited 3 years ago
2/1/2023 2ND VISIT -DAMAGE BUMPER : took my car to get my front bumper replaced and again they did one amazing job. I'm so happy my car looks like new. a shoutout to KENDRICK !! he always keeps me inform of my car and provided me with updated !! you rock!!! thanks somuch for all the great service and all the staff the front office lady is so sweet and friendly ALL THE STAFF IS AMAZING and my car looks great!!!. 5***** THIS IS THE PLACE TO COME IF YOU NEED REPAIR SERVICES FOR YOUR VEHICLE!! THANK YOU AGAIN 100% recommend this place !! I got into a car accident and after calling so many place I was so lucky to find Service King Collision this review is based on my personal experience. First I was desperate and upset because of my accident. My first contact was RAUL,. the nicest person that helped me through out the entire process helping me get my car in and quickly into the shop to get repair, they make the process so easy and everyone in that office is nice and friendly and HONEST!! THEY explained step by step and they keep you informed by texts and calling you to give you updates AMAZING PLACE AND MY CAR LOOKS BRAND NEW they fixed the front and back bumper and other other areas. the service is amazing. I WILL RECOMMEND THIS PLACE TO ANYONE THAT WANTS GOOD SERVICE AND EXCELLENT RESULTS I'M VERY HAPPY WITH MY CAR ND LOOKS BRAND NEW - Excellent service and understand and listen to your needs and t -All the staff is professional and they explain in detail the entire process -The building is very professional and clean - you get text updates all the time to let you know the estimated time and how the car is getting done - RAUL !! THANK YOU FOR YOUR EXCELLENT SERVICE - no hidden fees or anything they disclose all pricing -my car was completed and fixed way ahead of schedule - My car was detail and clean looks so nice -the pick up process is simple and easy Iam big with reviews, I will not right a good review if I was not happy and satisficed with the service and will RECOMMNED THIS PLACE TO ALL LOCAL RESIDENTS THEY TREAT YOU WITH RESPECT AND THEY UNDERSTAND WHEN YOU ARE IN A BAD MOOD THEY WILL WORK WITH YOU. 100% excellent collision Center. THANK YOU TO ALL THE STAFF THERE !!!! I'M SUPER HAPPY WITH MY CAR.
Christine Tamang
★★★★★
7 years ago
Service King is AMAZING! if you ever need to get your car repaired due to an accident or whatever the case may be Service King are your people. Their staff is very knowledgeable and super friendly. I want to give a huge THANK YOU to Chalmers for taking care of my vehicle and helping me through the process. My car looks brand new. Thank you Chalmers & Service King!
LTanya Thomas
★★★★★
6 years ago
I had such a great experience with Service King. I was assisted by pretty much by one advisor, his name was Kenny,even though when calling anyone who answered the phone, was eager to assist until I personally asked for Kenny. I was always greeted so gracefully each and every time there was contact.i never felt I was a bother when I did call with a question. My car is pretty much my baby so I'm definitely finicky about everyone coming in contact with it . Kenny kept me so informed of the steps being taken to return my car to it's original condition. I definitely felt that was done. I'm very happy w/ my experience. I also was informed many times,that if i noticed any type of imperfections or had any kind of questions what so ever, to please let him know,so my concerns could be addressed. This was my first visit to the place,it was actually an insurance claim,since I didnt know of a location near me,I asked my insurance company to recommend one. I would definitely go back,with all of our vehicles.
Maria Sanchez
★★★★★
7 years ago
From all my body shop experience Service King Ontario has been the best to work. The shop kept me updated throughout the whole process!!! My car came out as good as new and Service King exceeded my expectations during this difficult times. I will definitely bring my cars back. Definitely the best service and well trusted. Will refer to anyone great job!! 5 star service ***** Thank you, Maris Badena Sanchez
Lisa Marie Serrano
★★★★★
5 years ago
Kenneth helped me out through the whole process. He made it a seamless and east process and kept me updated and informed the whole time from start to finish. They even contacted both insurance companies for 2 separate incidents and got everything taken care of for me. My car looks great!! I highly recommend them and would use them again a third time around.
Cesar Villalvazo
★★★★★
a year ago
I just wanted to thank Victor and his team for taking care of my truck, very professional Victor would answer my calls and get back to me when he wasn’t able to talk . Victor also spoke to the insurance when I couldn’t get a hold of them. The crash champions collision repair in Ontario did their part in fixing and repairing my vehicle with no delays had it looking brand new
Cathy Seaman
★★★★★
6 years ago
i recently had to take I took my car in for collision repairs. I found Service King to be a top notch organization! Chiefly I was impressed with the initial meet and greet and the plan for keeping me informed about the progress of the repairs. Kenny was my service agent and he kept me abreast of every detail of the repair and even got the car back to me earlier than anticipated. The office space, reception staff, and technicians that took care of my car were all exemplary as well. Professional, friendly with attention to excellence is what I experienced during my visit. The office on Cedar was convenient and took care of my needs. Thanks Service King...my car looks new!!!
Brad Grupenhagen
★★★★★
a year ago
Joseph, Heidi and the team at Crash Champions is 1st Class. The professionalism and communication from Joseph from drop-off to pick-up was top notch. My car required major repair and paint work, the team in the back did an incredible job on my car and in only 1 week. They even took care of coordinating for a rental car, and detailed and cleaned delivery of my car after completion. I will not take my car anywhere else if I need repairs!
Calvin Morgan
★★★★★
a year ago
I started with the San Bernardino facility. They transferred to their Ontario facility for faster service. It took time but they returned my vehicle looking brand new. I have no Complaints , nothing but praise for them!! They are professional and so courteous....it is hard to find that anymore!! I recommend to everyone!
Kayla Riley
★★★★★
a year ago
Had to take my car and I just got it back yesterday. Steve helped me and was so kind throughout the whole process. My work hours are the same business hours and he stayed later so I could pick up my car. He even jumped my car for me and made sure everything was in working order before I came. In the best possible way I hope I never have to bring my car here again but this place is where I will recommend anyone needing repairs with excellent customer service especially from Steve!
Huy Ta
★
☆☆☆☆
6 years ago
I had my car repaired here on January. They were professional and friendly. I was happy until after driving for two days, I noticed my car sounded and felt differently the whole time. I popped the hood and easily found that the air intake silicone elbow was installed wrong. It was flipped up-side-down. And because the elbow has a specific shape, it CANNOT be installed up-side-down unless someone forced it to fit which caused the elbow to come off easily (because of the vibration of the engine) from the intake pipe; therefore, my car was breathing dirty air into the turbo without any filter. This also exposed the map sensor and got covered in dust. Then the A-pillar plastic trim came off while I was driving. The other peace was also loosing. Had a chip on the windshield but never got fixed. I came 3 times for the above problems, and it took them almost 2 months to replace my MAP sensor, A-pillar plastic trim...and the chip on the windshield got ignored even that the manager told "the windshield [would] be replaced" but nothing ever happened... Ok here is the second problem. I had a trip to Vegas in July to make up for my wife birthday and our wedding anniversary. The drive was 4 hours, and after 2 hours 30 minutes driving, I looked at my temperature gauge and it was approximately 80°F more than usual. 15 minutes later my car lost speed and I could not go more than 40mph, could not go up hill. I pulled over on the freeway in the middle of nowhere, popped the hood, examined the engine bay, found the problem! The intake pipe came off from the turbo and caused the engine to loose boost. No tools, no lift with me so I had to called a tow truck to come pick us up. Waited from midnight until 4:30 a.m. on freeway in the dessert in order to get a tow truck. So my car was towed to a Ford Dealership in Vegas, they found the same problem that I found, and also told me the reason for the car got hotter than usual. Simply the cable connector of my grill shutter (which opens and closes automatically so air can go through the intercooler and radiator to cool off the car) was NOT clicked in all the way; it came off, shut down, caused the engine to be heat soaked with almost 100°F outside. My happy anniversary trip started with a disaster knowing that these problems caused by whoever put my cold air intake back on the car. Do I have a reason to get mad? YES!! I came back to this shop, showed them the invoices for the expenses caused by this incident. They told me they would sent my invoices to my Insurance, so I could get me money back. Days,weeks & months patiently waiting with no update. I called my insurance claim representative, but she didn't receive anything. Then I called back to service king asked them what happened and I was told the invoices were sent. So I asked them to send them back one more time. Weeks after I call my claim representative to check with her and she still said nothing was recieved. Call back to service king again to see what was going on. And the front desk person told me my guy was not available at the time and ask me to leave a message for him which I did. Weeks later, I got no call back. 5 out 7 times I was ignored when I called, left messages and asked him to call me back. recently I called again asking them to email me back my invoices so I could sent them myself to my claim representative. The front desk lady keep asking me why and seemed like she took it wrong. all i wanted was to have a copy of my invoices to sent them and get refund from my insurance. I DID NOT ask Service King to refund me. and she kept refusing to let me talk to my guy or the manager. why? she put me on hold for more than 20mins and then just hung up on me. I called another day, talked to my guy. he said he would find those invoices and let me know. again not a single call back. So then I called again and again and got a disapointed answer "couldn't find them". Meaning what? You lost them! Nice work!! I'm so done with this place. Negative 5 stars if that was an option. **More problems were not mentioned in this review**
Cristian Martinez
★★★★★
a year ago
They did an amazing job restoring my honda accord , multiple panels restored that look better than ever. Also the customer service is great. Really good communication, hospitality, and work. 10/10 highly reccomend.
