Google Reviews
Cady Juarez
★★★★★
6 years ago
I’ve been to them twice because Toyota recommends them, and I’ve loved their honesty. Even if it’s not the best circumstances, they take measures to make you feel like you’re in the loop and reassure you. I got calls from them twice every week about the status of my car, and it was a stress reliever to hear from them. They allow you to inspect the vehicle before you get it back to ensure that it’s up to your standards, which is a lovey little touch.
Linda Luke
★★★★★
5 years ago
Great customer service ! Took pics of repairs needed. I was notified on status of my car as it in the shop for 3 days! Car looks like new. I'm satisfied with the work done on it. The waiting room clean and inviting for customers -- fireplace showroom had cool, antique cars displayed on top of it. Keep up the great work and customer service !!
Helen
★★
☆☆☆
3 years ago
I've taken a car here for repairs before and had a positive experience. My recent experience was really disappointing: lots of mistakes, inefficiencies and really bad customer service. Here are the facts: On 8/22, I dropped my car off at the scheduled time (8am): I waited at least 25 minutes because they scheduled at least 8 other people at the same time. I had to fill out paperwork again because they lost my paperwork from the previous week. Other inefficiencies include: repeating information to me, asking me for the same information, forgetting to ask me for my keys, and this: emailing me at 6:38pm for permission to proceed as repairs would cost ~$200 more than the estimate. I agreed and was told they would resume working on my car the next afternoon. This prolonged the timeline and the duration of the rental car resulting in more expenses and inconvenience. On 8/26, they called and said my car was "technically done" and I could pick up my car. They explained that the mylar needed to be done still but the vendor couldn't come until Monday. I said I would come pick it up on Monday since it wasn't done especially since they didn't know when the vendor would be there and done. They told me they would call me when it was done and ready to pick up. On 8/29, I left a voicemail at 11:43am asking about the status of my car. No one called me back. I called again at 1:28pm and was told my car was ready. When I arrived, the rep at the front desk couldn't find my file because they misspelled my name on the file. She then discovered the mylar vendor drove off with my car keys, so I had to wait about 20 minutes for him to return. While checking my car, I saw that one part was not repaired as expected. After ~15 minutes and what felt like a car negotiation, I was told they would not charge me for the labor but I would have to pay for the part. I didn't bother to ask how long it would take or how much the part cost, it was clear to me, they were not going to do the right thing: fix the damage to my car without me having to incur more cost. I would have overlooked a few issues but there were so many and the way they treated me proved they don't care about customers. A few of the employees I interacted with were nice but I can't say that about the estimator. I was especially disappointed in the lack of professionalism during the final review of my car.
Ruslana
★★★★★
3 years ago
After sending my vehicle for repair I came across some really negative reviews and was expecting the worst. But since my insurance was paying for it I figured it was worth the risk. To my surprise this place turned out to be top notch and I didn't have any issues with the staff, quality of repairs and vehicle condition. My car is a tricky color and it was matched perfectly. Everyone went above and beyond. Very happy with the repair and will go there again if life's unfortunate events will bring me there.
Justine Set
★
☆☆☆☆
2 years ago
They cannot be trusted. The staffs are rude and make threads. They did not fix my car but make it worst. When I got home, I found parts in my backseat that belong to other cars. I spent hours with them and insurance and still need to pay out of my pocket. I will highly suggest go somewhere else. They only talk to money not fixing your car!!!!
Ike Jockers
★
☆☆☆☆
2 years ago
Picked my car up after getting some body work done. My two passenger windows don’t work anymore and my car door lock doesn’t work anymore. When I brought this up to the staff they said “Well it’s an old car” (FYI it’s an 06). So if your car is older then 2006 don’t expect everything to work after! I truly wish I hadn’t got my car fixed at all. I would rather have kept the small dent on my car than not have working windows anymore. Do not use Crash Champions! There are enough and better options out there people.
Victoria H
★★★★
☆
5 years ago
I recently used Seattle Automotive for a minor repair on my 2020 Honda Civic. Overall, it was a great experience, but I had a few issues, which they corrected. The customer service was overall good. The first issue was that they originally told me my car was going to be ready that day when I called to check on it, and it wound up not being ready until the end of the next day. That was a minor inconvenience. Also, when I went to pick the car up, they were in such a rush and everything, which I understand. I looked at the work on the car, and at first, they bumper was not lined up as it should have been. The original person told me, "Well, its just like that," and I said "no, its not. The bumper needs to be completely lined up. After two tries, they lined it up, and they were friendly about it. Overall, it was a good experience with minor inconveniences, which is why I chose four starts instead of five. They did keep me updated on the status, which I appreciated. I recommend them overall.
Connor Bowlan
★
☆☆☆☆
3 years ago
I had someone kick in both doors on the left side of my car and both side mirrors. Brought my car here, and they continually tried to give me back my car with misaligned doors and body lines (you could just look down the car to tell). They glued old parts on (instead of ordering new ones) and the adhesive was thick enough that there were half cm gaps in panels. They forgot smaller things as well, but I managed to correct them myself. I was returned the car several times throughout the months of work with my interior covered in dust (they left the windows down). All in all, it took around 6 months to repair, a ton of bringing it back in, and a member of their staff physically threatening me because I did not think the work was adequate. I still have my car, and I can see the lines from where they used body filler for the dents. Although it wouldn’t likely bother most, it bothers me. If you care about your car returning to the condition it was before an accident as the policy of most insurance companies entails, do not bring your car here. If you’re okay with rushed, okay work, it’s for you. Cheers.
Gina Chu
★
☆☆☆☆
2 years ago
My car got hit May 2023. 6 visits later and a $300 charge due to the incompetence of the manager, my car FINALLY got fixed at a different shop. From May - Aug my car was in this shop and the painter had the audacity to call my husband a perfectionist when he could not paint it properly. We had the same issues 3x over, 2 different painters, and the incompetent manager arguing that a piece of dust was a rock chip without even verifying as we were pointing it out in front of him. They said they replaced my headlight, they didn't. They said they replaced a bracket, they didn't. They mounted my bumper on incorrectly, and broke a bracket, and then had to reorder it. The last straw was when they didn't pop my fog light trim on properly and it flew off while I was driving on a week they convinced us to take the car home. I am hoping the insurance will charge this shop for every single penny that was wasted. $5k of damages, 4 rental cars, 4 months of wasted time, and I will NEVER recommend this shop to anyone. If you use this shop, please double and triple check your vehicle before you take it home.
karen tennant
★★★
☆☆
a month ago
Very mixed experience here. Mr Flowers was awesome, another guy not so much.
Jay Hoover
★★
☆☆☆
Edited a year ago
Continual delays. Every week it's one more part they are waiting for, or waiting to schedule this or that. They've been telling me for a month now that they hope to have the car back next week. At this point I don't expect I'll ever see my car again. Update: got a response that I'll see my car on Monday! Exciting if true! Update: well it's end of day Monday, and apparently I'm not getting my car. Shocking! Instead he's apparently waiting for a call and will get back to me. I also tried reaching out to the email address that they provided in their response to this review, sadly they've not been inclined to respond to my actual request for help. So disappointing! Update: I have a car again! To their credit they appear to have done quality work on a big job. Bumping up a stair for a good job. The lack of communication and poorly set expectations is a real problem. If you have to use them, just plan on calling twice a day. Be a squeaky wheel
Brian
★
☆☆☆☆
a year ago
Service is horrible. I noticed a few things about my car after the accident that i asked if was related to loss. The estimator was rude and started talking down to me. I asked for another estimator and she was wonderful. She said she Didn't think it was related, but would have the insurance company just to look at it. I thanked her for at least looking into it and I left 5 hours layer I had a call from David the shop manager. The manager said they did not feel comfortable working on my car because of the new damage that I was claiming. David refused to hear my side and maintained his position. I called Cameron the regional manager and text him. No response, my insurance company called and said they are refusing to do the work and it would have to be moved. Update Cameron called back but my insurance already told me david refused service and i was already in process of having it moved
Katie Sheena
★★★★★
7 months ago
Crash Champions fixed our car after it was hit in a parking lot. The insurance process was incredibly smooth, and their customer service is impeccable! I would definitely return for future post collision needs.
Rebecca Moore
★★★★★
7 months ago
I had parking lot damage on the passenger side rear.The car was two weeks old so I was pretty upset. The quarter panel had broken away and white paint on the bumper. The estimator popped the quarter panel back in place and had the bumper buffed which made it look almost like new. There was no charge for this which was pretty amazing. They were very helpful and understanding about how I was feeling. Nice to know there are still places that care about their customers.
Vicki
★★★★★
a month ago
A recent car accident left my car for a loss after being towed to Crash Champions. Both Mr. Flowers and John were so helpful and compassionate. I 100% recommend this shop for repair of cars and spirit.
Eric Scheidt
★★
☆☆☆
Edited 3 months ago
Crash Champions did the repair work on my car. They called me to say that my car was ready. I spoke with "Mr. Flowers" who said he'd have my car ready for pickup on Saturday morning. I subsequently turned in my rental car. However, when I arrived Saturday morning, my car was buried in the back of their warehouse and John, one of the mechanics, said there was no way he could pull it out. He also mentioned that he had asked Mr. Flowers on Friday if there were any cars that needed to be prepped for pickup on Saturday to which Mr. Flowers said no. Very poor customer service. I'm now without a vehicle for the weekend. Finally got my car back Monday morning. No acknowledge from "Mr. Flowers" about not having car ready on Saturday. Met with Vanessa to get my car back and review the work and there was an entire area of marks from the accident that were not fixed. Vanessa just walked away.
Ben Johnson
★★★★★
5 months ago
I had an excellent experience working with Chris and his team at crash champions to have a paint defect repaired on my vehicle. I received text updates throughout the whole process letting me know the status of the work being done. I appreciated this immensely. Chris is very friendly and helpful to work with and I felt taken care of each step of the way. Highly recommend these guys for any work needed! My vehicle came back cleaner than when I dropped it off and the work done on the paint looks just like new, couldn’t be happier!
Danielle Guinasso
★
☆☆☆☆
a month ago
If I could give 0 stars to this shop I would. I do not recommend this location to anyone expecting timely service, clear communication, or fair billing. I brought my 2018 Jeep Cherokee to this shop for rear bumper accident repairs and also requested several self-pay services while my vehicle was already in their possession: replacement of my left rear tire, a tire rotation, and brake pad replacement. Due to repeated issues with the rear bumper arriving damaged, my vehicle remained at the shop for nearly a month. During this extended time, none of the requested maintenance work was completed. When I later asked that the self-pay services not be completed, I was told by Vanessa that because I had previously agreed over the phone, the parts had already been ordered and could not be returned. She said I would either be responsible for their costs or I would be charged a restocking fee if they could be returned. To avoid additional charges, I agreed to proceed with the services since the shop already had possession of the parts. When I arrived to pick up my vehicle, I was informed that they had ordered the wrong brake pads, so my brakes were not replaced at all. Despite this, I was still charged one full hour of labor for a “rotor inspection.” A rotor check is typically completed in minutes and is commonly included with brake pad replacement especially when all four tires were already off the vehicle for a tire rotation. Charging for an hour of labor under these circumstances is unreasonable, especially when no brake work was performed. When I questioned the charge, I was confronted in the lobby by Vanessa, Mr. Flowers, and the branch manager. My concerns were dismissed, and the only explanations provided were that checking rotors is “required when replacing brake pads," “that’s how long it normally takes,” and that they are “not a mechanic shop.” I was also told the charge could not be reversed because the employees had already been paid. That explanation does not justify excessive or inappropriate billing. In total, I paid $425, and the only services actually completed were a single tire replacement and tire rotation. After having my vehicle for a month, the shop was unable to complete basic maintenance or order the correct parts. Communication throughout this process was extremely poor, and the office staff appeared uneducated on the services they were charging for. Phone calls were rarely answered, voicemails were not returned, and I only received responses after repeatedly calling. The entire experience demonstrated a lack of organization, accountability, and respect for the customer. DO NOT bring your car here.
Mary Schmidt
★★★★★
a month ago
No fun to have to repair your car, but Crash Champions made it as easy as possible. Very friendly greeting by Mr. Flowers and then the tech explained the repair process very well and kept in touch throughout the process. Keiko always responded in a timely manner and they even worked to get my repair finished before my insurance stopped paying for my car rental. So grateful and pleased with results! Hope I don't have to see them again but will definitely use if needed.
Jack Benjamin
★
☆☆☆☆
a month ago
This has been an absolute nightmare they stole an item from my car forgot to replace part of it the paint is dripping there are scratches on the dash paint on the seats and lack of sanding has left the rear wheel well sharp as a knife the part that was supposed to be fixed is still completely crooked with 1 inch gaps. I have been trying for over a week to get ahold of them no returned phone calls nothing at all. Come tomorrow im filing a police report for the theft insurance has advised me I can go to another one of their locations under the RO # to have the other issues fixed. I would absolutely never recommend this location.
