Crash Champions Collision Repair Temecula

Growth Time

★☆☆☆☆

Edited a year ago

I am currently sitting in the lobby of Crash Champions Temecula and I must edit my review, not because of the puddle of water that was in my trunk but because the front desk reception is rude and condescending. It rained and my trunk was full of water. It was discovered because I had a flat tire. Obviously there is a missing seal of some sort to keep the water out. How long does it take to look at that. They asked me to bring my car back to get looked at then this lady has an attitude because this is an inconvenience for me and my entire family. 10 out of 10 I no longer recommend solely because of the front desk reception. I hate rude people. Talking all loud standing over me in front of other customers smh……… trash. How about everyone humble themselves and fix their mistakes.

Jim Posey

★★★★★

3 months ago

Brands champions run above and beyond. What was required by the insurance company to fix my truck correctly? Even though it was specified in the estimate on reduction on some things they fixed it as needed.And up to my expectations and more

Jena Hallmark

★★★★★

2 months ago

My bumper was rear-ended and Crash Champions Temecula were really professional and made this process easy for me. They work fast and returned my vehicle quickly, looking brand new again.

Tanya BabyT Rodriguez

★★★★★

Edited 6 months ago

Took my 2023 Honda Accord there because I was hit by another car in the back..The gentleman there were really nice,helpful, & answered all my questions. They did a Great job! Made my car look beautiful again & didn't take forever! They got my car right back to me in a little over a week..I strongly recommend this shop ,,U will not be disappointed 😊

Netanel

★★★★★

Edited a year ago

My vehicle had pretty dramatic damage from a minor collision. Crash Champions was recommended by Geico and I can understand why! My Service Advisor Rob was communicative, professional and friendly and kept me updated on the status of my car. I did not have to call or check in to see what was happening. They were also able to install some aftermarket parts and fixed my vehicle up looking even better than before the accident. Very happy with their service and how to car never even appeared to have been in a collision. Thank you Rob and Crash Champions! -UPDATE- Bumper bracket failed and became loose. Notified Rob at Crash Champions of the issue and he took care of it right away under warranty. He was even willing to install a new front grille for me while the installation was taking place. Also a special thanks to Chelsea for her help during these appointments to get everything done.

Tammy Glentz

★★★★★

4 months ago

I’m happy to say that Crash Champions did an amazing job repairing our truck. Our service advisor, Steven Beaudette was very courteous and kept us updated on the repair. If I could give Steven and the shop a 10 I would. 🌟

Ray S

★★★★★

Edited a month ago

Crash Champions Temecula made my car new again. Repairs turned out fantastic! Customer service was top notch. Will definitely recommend!

MICHAEL PEREZ

★☆☆☆☆

a month ago

Crash Champions Temecula was a frustrating experience from start to finish. Communication and follow-up were major shortcomings, I received little to no proactive updates and often only got answers after contacting my insurance claims adjuster, who then had to reach out to the shop on my behalf. I was also told a manager would call me back regarding delays and a missing part, but that never happened. I’m leaving out of state and was assured the repairs would be completed with ample time before my departure. Instead, we waited over a week for a needed part with no clear status or options, which forced me to involve my adjuster to discuss alternatives. The vehicle was not ready by the promised delivery date, and when I picked it up I immediately noticed damage along the bottom of the driver-side door that I had already pointed out during the initial estimate. After leaving the lot, the alignment was still off, so I had to return again to have that corrected. Ultimately, I now have to coordinate with another Crash Champions location near where I’m moving to complete work that the Temecula shop did not finish properly. I can’t recommend this location based on my experience.

Savannah Tormaschy

★★★★★

3 months ago

They always exceed my expectations! My car got dinged twice just this year and this is the only place I trust to do an amazing job! They make it look like it never happened and comes out even better than before! 10/10 definitely recommend!

Philipp Lim

★★★★★

3 weeks ago

excellent service and great workmanship. I had a great experience especially after a vehicle accident. The repair was completed in a short period of time.

Kerry Fisherkeller

★★★★★

3 months ago

Recommended by AAA insurance. Very good customer service. Repairs nicely done and completed a day early. Only worry is the heavy Cadillac that hit me just under the rear bumper, bent the left exhaust forward and crimped the exhaust pipe. I just hope there is no hidden crack in the engine exhaust manifold. The muffler shop sub just inserted a new pipe section. But repair is lifetime warranted so that is reassuring.

Dave Kabat

★★★★★

2 months ago

I would absolutely recommend Crash Champions...they are professional,,, straight forward..Had to take my 2025 Hyundai Elantra there to be repaired 2xs in the recent past. They took good care of me and did a great job on my car! Thx Guys!

Jimmy

★☆☆☆☆

8 months ago

Paint does really match, some spots, bumper does fit properly nor don’t he fender flares have plastic tabs hanging out like a soar thumb but they don’t see it. Also missing bolts to hold it in so clear gap but they don’t see that either like the gap between the front bumper and the hood. The person to handle my job didn’t bother checking it either. If it can go wrong it did.

Julia Marshall

★★★★★

4 months ago

I loved my experience at Crash Champions Temecula. From start to finish the process of bringing my car in, to receiving updates along the way was seamless! My car looks amazing (went in for a bumper repair and paint). Also shout out to Sarah and Steven, they were super kind, informative, and patient with any questions I had. 10/10 experience, thank you!

Wily Siren

★☆☆☆☆

4 months ago

I’m extremely dissatisfied with the service I received at your shop. The communication throughout the process was terrible — I had to chase down updates on my own, and your staff offered little to no clear information. To make matters worse, one of your employees left their personal belongings in my car after the service. That is completely unprofessional and unacceptable. It shows a lack of care and respect for customers’ property. I expect this issue to be addressed immediately and for steps to be taken to ensure it doesn’t happen again. I trusted your shop with my vehicle, and this experience has completely broken that trust.

Luis Daniel Atriano

★★★★☆

a month ago

I had an excellent experience with Crash Champions. From start to finish, I felt heard and respected. The team was professional, transparent, and kept me informed throughout the entire repair process. I truly felt like I could trust them with my personal vehicle, which means a lot. A special thank you to Brianna for her outstanding customer service and communication. She made the process smooth and stress-free. I highly recommend Crash Champions to anyone looking for quality repairs and trustworthy service. — Luis Atriano Volkswagen Jetta Owner

Katie Brady Mollison

★☆☆☆☆

2 months ago

I was unfortunately assigned to Crash Champions by GEICO after an accident, and this was one of the most frustrating customer service experiences I’ve ever had. When I dropped off my vehicle, I was given a long pitch about how efficient and communicative they are. Vehicles are never kept longer than two weeks, customers receive frequent updates, and no parts are ordered without customer approval. None of this turned out to be true. I dropped my car off on a Friday and was told I would receive an update on total damage and when repairs would begin by the following Wednesday. That update never came. Both representatives assigned to my claim went on vacation while my vehicle was there, and despite multiple calls and voicemails, I received no callbacks. No one at the shop could tell me what was going on with my car. During this time, my vehicle was being left unlocked overnight on their lot. I received repeated notifications around 10 PM that all of my doors, including the hatch, were unlocked, which was extremely concerning. I finally contacted GEICO to file a complaint. Only after that did the body shop respond. The GM called, apologized, and promised my car would be washed, the gas tank filled, and ready for pickup by a specific date and time. That date and time were delayed multiple times, and communication remained inconsistent. I was given conflicting explanations for the delay, one employee said faulty parts were received from a Toyota dealership, while another said parts were never ordered and the issue wasn’t discovered until calibration. To this day, I still don’t know what actually happened. When I arrived to pick up my vehicle: • The gas tank was empty (despite being promised it would be filled) • There were new marks on the car that were not there before • Interior leather damage that was supposed to be cleaned was untouched I am still waiting for a promised follow-up call from the GM. If you say you’re going to call a customer, do it. If you promise something will be done, follow through. This experience showed a complete lack of accountability, communication, and care. I would not recommend this body shop to anyone. Photos are attached to support my experience.