Auto Center Auto Body of Temecula

Michelle Vetromile

★☆☆☆☆

a year ago

Where do I begin? What a nightmare! My suv was brought in for bumper damage. The staff is friendly enough, Laurie at the front desk is friendly and accommodating, I did have communication issues with her which may have been attributed to technical glitches but she was kind and made calls on my behalf for rides to and from the car rental shop. The text and portal features are a nice touch but only if they work as they should. While texts and the portal did not identify my vehicle as being completed I decided to stop by and check on the status since I live far from civilization and was in town. I was told a call was placed to me and a voicemail was left, nope, no phone call and no voicemail were received. I refused the repair since all of the damage was not repaired and the paint didn’t match. I was told I would have to wait 4 more days for the estimator to return to work to approve the repair. I was without my vehicle for 11 days. When I came back to retrieve my car Danny himself told me the painter was mad because he had to do further work on my car… boo hoo, that’s your job, if he did it thoroughly the first time he wouldn’t have had to do it again. The car looked good upon visual inspection of my front end (where the damage was). I signed documents with a final total billed to insurance. I went out to my car and started it up and was met with an insanely loud squealing coming from my car that was not present when it was driven in. I just got the hell out of there. I was not allowing this shop to touch my car again. I got it home and immediately noticed smudge marks from dirty hands just under the hatch door handle. Upon inspection I noted one of the defroster cables was ripped from my back window… disgruntled painter, perhaps? Then I noticed there were obvious paint spray marks just randomly splotched on my door protector panel. I emailed Danny immediately to notify him and have heard nothing back. I had to immediately take my suv in to the mechanic to address the squealing and $500 later for a water pump it is back to driving as it did before I drove it into this joke of a shop. Coincidence? Perhaps, but when I already see signs of retaliation by employees because they are held to a standard of doing their jobs my mind tends to wander. Also, when the mechanic was making the repair he was pulling tape that the shop left behind off my car right in front of my face. Danny is nice enough and so is Laurie but when the quality of work is subpar and the techs damage your car more than they repair it this place is a no go for me. Save yourself the headache and go elsewhere. Oh, and I also checked the portal this morning and saw that the final bill sent to insurance was $300 higher than the final statement I signed off on.

Nancy Louis

★★★★★

6 months ago

I'd like to start by saying that I've been coming here to get my vehicles fixed since 2013. I keep coming back because the customer service is top notch and they don't try to sell you on things. This experience was no different. My vehicle had scratches on the whole left side of my vehicle. The gentleman that helped me pointed out that the scratches aren't deep and I could probably get away with getting it buffed out. He recommended a place in Murrieta to take my vehicle. Thank you for your help!

Brandy Mendoza

★★★★★

11 months ago

I had an excellent experience at Auto Center Auto Body of Temecula! My car was in need of repair, and Laurie and Danny went above and beyond to ensure everything was taken care of. They were both so professional, attentive, and patient throughout the whole process. I really appreciated how they kept me updated every step of the way and made sure my car was fixed in a timely manner. A huge thank you to Laurie and Danny for all of your help—your outstanding customer service made all the difference! Highly recommend this place if you're looking for reliable, friendly service.

Daniel Winans

★★★★★

11 months ago

Danny is awesome. I have used auto center auto body 7 times with 4 different vehicles and they always do an amazing job. I can honestly say when I pick up my vehicle it actually looks better then before the accident which is why I went there. They are certified and their rates are very reasonable. I appreciate that they wash and clean the inside prior to me picking up my vehicle. I have totally lost confidence in California Drivers, so I am sure I will be back, but at least I know that the work performed will be done right, and my car will look like new again.

sarah armet

★☆☆☆☆

8 months ago

Horrible experience having my car worked on. After the first "pick up" I found more light damage done to my car by the guys fixing it and also they failed to correct all damage from my accident. I went to pick up my car 3 seperate times and each time it needed more work done. Not sure why they wouldn't do a very thorough job looking the car over before pick up because that would if saved me a lot of time and hassle.

Pudster

★★★★★

a month ago

Nice people and the repair looked great. We paid out of pocket and felt the cost was reasonable.

Jason Lovell

★★★★★

a year ago

Excellent customer service! My daughter ran over a curb damaging the skid plate or engine protection plate. I called & got a person immediately, booked the estimate the next morning, had the part ordered, and it was installed to perfection within in a week. Not to mention there was a weekend involved. Everyone I spoke to was professional and kind. On top of all of that, they saved me $100 by using an existing piece and not installing a new part that was ordered. Auto Center Auto Body of Temecula turned a bad experience with the dealership into a pleasant experience.

Michael Fry

★★★★★

a year ago

Awesome work and really reasonable pricing. The best part is you don't have to deal with 10 different people, you get a dedicated point of contact (think like a Service Writer) that walks you through the whole repair process. They also keep you up to date with auto texts which is nice. All in all it's a pretty smooth process!

LB H.

★★★★★

a year ago

Great staff and great work coming from Auto Center! Their staff is friendly and informative. They give thorough updates via text and call if any issues arise. I would definitely recommend Auto Center to any one looking for a reliable auto body shop!

Chris & Gena Lawrence

★★★★★

3 years ago

My daughters car was in a small fender bender and our car insurance had us go to auto center auto body. From start to finish, they were professional…phenomenal work and excellent communication. The car was repaired very quickly and they stand behind their work with a lifetime warranty. So pleased. I highly recommend them.

Carol Rieger

★★★★★

5 years ago

Very efficient. The bumper on my van was replaced and paint matches perfectly. They clean your car inside and out. Very good customer service. Didn't feel rushed. Mike was great. Also the Geico representative Bill was excellent. Felt like a VIP! Very happy.

Jeremy Rogers

★★★★★

3 years ago

Auto Center Auto Body did such an amazing job repairing my RAV4! I backed into a tree and did a real number on the rear end and I couldn't believe what a fantastic job they did! I made sure to take down everyone's name and their role for this review: Mike, the estimator, did a great job of keeping me informed and updated throughout the entire process. Laurie, the receptionist, was extremely helpful in mitigating the insurance questions and paperwork for me and was so kind! I would also like to thank the body man, Cesar, for all of the body work he did, and Felix did an amazing job color matching. The detailing team really went all out and left my car looking and smelling brand new. Thank you Auto Center Auto Body for making this stressful situation so much easier on me and for guiding me through the process every step of the way!

Ellery Beltran

★★★★★

8 years ago

I had two Vehicles repaired here and they both now look like new. Excellent service. Mike kept me informed every step of the way. They give you plenty of options to try and best suit your needs. I felt good about my experience. Definitely trust worthy. All my personal property remained in the vehicle. I would recommend them to anyone.

Arno Tserunyan

★☆☆☆☆

3 years ago

The worst experience that ever had. I gave my Honda Passport to repair. The work included replacement of the rear bumper and fixing the tailgate. First day after checking the work found out they have tried to fix the bumper and it was a mess. I had to go to a different place to have the bumper replaced. In 5 months after that I was trying to sell my car and found out that the paint on the tailgate (where they had done the work) is completely different from the body, they had screwed up that too. I was forced to reduce the price for almost $1000.

Trish Jacobs

★☆☆☆☆

4 years ago

This place is a scam! The repair job was the worst I've ever seen in my 50+ years. The paint didn't even come close to matching. They jacked the price by $400 without telling me then threatened me with "If I don't pay up we''ll charge $50/day" while I fight it out with them. Please go elsewhere. They are terrible. I have to have my car repainted and a few scratches taken out that they didn't repair. Awful experience. I'm reporting them to BAR.

Nicole Pettit

★★★★★

2 years ago

They did a great job on my car. They were fast and I loved the text message updates to let me know the progress along the way. I would recommend then to friends!

Ronan Lopez

★★★★★

3 years ago

Danny was amazing. Front desk woman was also very helpful and professional! Got my car back completely detailed and cleaned, tires polished. Great experience, highly recommended!