Les Schwab Tire Center

Jack Atkinson

★☆☆☆☆

2 months ago

I arrived early for my 8:00 a.m. appointment (around 7:45 a.m.). Although staff were clearly present inside, the front door remained locked past opening time and was only opened after I turned away from the entrance. There was no proactive acknowledgment of the delay, which immediately set an uncomfortable tone. Once inside, the interaction felt cold and dismissive. I had disclosed at the time of booking—well over a week in advance—that my vehicle is lowered. Rather than addressing this ahead of time or contacting me prior to the appointment, the concern was raised only after I arrived. A worker briefly looked at the vehicle and stated it was "too low," without offering any technical explanation, measurements, equipment limitations, or alternatives. The message was delivered around me and to the clerk rather than directly to me, which I found discourteous. No effort was made to explain why the service could not be performed, suggest another location, or offer an alternative. Feeling that my time was disregarded and that I was not being engaged with professionally, I chose to leave quietly rather than escalate the situation. What stands out to me most—and this is my personal observation— is the contrast with a separate visit by my spouse. She has a fair complexion and was treated with care, patience, and clear communication. Although the shop could not fully service her electric vehicle, staff took the time to explain the limitations and still offered what could be done. She later expressed how different and considerate her experience felt compared to mine. I am a Black man, a U.S. Navy veteran, and a college graduate—someone who believes deeply in the idea that this country is meant to be a place of opportunity, dignity, and equal treatment. I've learned that respect is not something you demand; it's something that's either extended or withheld in small moments. In this case, it felt withheld. Not loudly, not overtly—but quietly, through indifference. That may not have been the intent, but it was the impact. And in a service environment, impact matters. This experience could have been improved with proactive communication prior to the appointment, timely acknowledgment at opening, and a clear, respectful explanation of service limitations delivered directly to the customer. If there is one thing I learned in business school, it is that the customer is a priority and that a place of business should, within reason, always seek fair and reasonable accommodations. For that to happen, a customer must first be acknowledged and spoken to with basic respect. In this case, that foundation was missing, which is why I chose to leave rather than continue a conversation that did not feel mutual or constructive.

Christopher Tompkins

★★★★★

a year ago

It's a long review but it's worth the read.. My wife took her Ford F-350 crew cab dually 4x4 in for what seemed to be a simple alignment and two new front tires. Her appointment was for 10:00 a.m. When she arrived the service technician showed her choice of tires and told her the tires in the alignment would take approximately 2 hours. She agreed upon the price left the truck there and came home. 2 hours came and went without a word. At the 4-Hour Mark we received a phone call that T**y (the tire technician) could not remove the lug nut covers... after a brief conversation with him on the phone I explained to him they are the same as the lug nuts on the wheel,  just one size bigger.  No special adapter would be required he could use a regular tire removal tool and they would spin right off. He said thank you, and said they would be done before they closed at 6:00 p.m. At 5:35 p.m. we arrived to retrieve the truck figuring it would be done.... and we're quite surprised to see no work had been started, because T**y still could not remove the lug nut covers..??? But they just thread off.. (Note the pictures) What..?? Quite admittedly my wife went quite Karen in their store .... Highly upset that she had waited 8 hours for a truck that was supposed to take 2 hours, and at this point they were going to close and could do nothing. But this is where the story turns around. Eager to make it right , staff offered to do the tires but could not promise they could get the alignment done before they closed. Of course this was unacceptable to my now highly disappointed wife.. "Why would I put new tires on a truck when the alignment is off and it's just going to wear them out twice as fast.?.!."...  well she had a good point. And obviously the manager , the sales associates , the girls at the counter , and even the customers still in the store all agreed .. she had a very valid point. Here is where Noah stepped in and made everything right.    Offering to make it right even at the cost of his employees staying late to be sure the job was done. At 6:30 p.m. 30 minutes after the store would have closed , we drove away with the new tires and the truck properly aligned. That is the best customer service I have ever seen ... a store having staff stay on overtime , just to make this situation right.... and be more worried about customer satisfaction then the cost of the labor of the men to do the work.!   well, THAT is hardly ever seen these days. I'm not sure what to say about T**y, other than I believe he needs a little more training for this job.  Quite contrary for Noah.. He calmed my wife down in just 10 minutes, kept his word, completed the job, and turned the whole situation around... if anybody at this location deserves a promotion it's Noah.. and my wife and I both support that decision.!

Willie Ramirez

★★★★★

8 months ago

Everyone that works here do exceptionally well when it comes to customers service. They have gone above and beyond for me every time I need something. They have stayed late to help me get back on the road . I was heading out of state in an RV and needed two tires before I left at 4am. I got there 30 mins before they closed and they told me they would stay late to help me out. I can't say how much that says about everyone who works here. I highly recommend them for any car service you may need.

Trenton Gelgand

★☆☆☆☆

a year ago

Never go to Les Schwab tire they are horrible with horrible services. The first time I took my car to Les Schwab tires was to get tires and wheels put on. They put on my rear wheels and didn’t tighten the left driver side lug nuts that day my wheel fell off, causing me to get into an accident. Today I go to get a nail fixed in my tire that is covered under the warranty. They said they will not replace the tire because I did not follow the exact procedures even though the nails and the sidewall and unplaceable. I have quotes from other tire shop saying that it is unplaceable and they’re saying it’s fixable, which is dangerous Scam people and they still have not paid for my car to get fixed after causing an accident.

Sean Klinger

★★★★★

8 months ago

I brought my 2020 Tacoma to get the tires rotated and balanced and to check the brakes. Even though I didn’t buy my tires there, it was recommended by a friend. They called to say that the front rotors were a little warped and recommended machining them. I appreciated that cheaper option rather than just saying they needed to be replaced. Then when they called to say the truck was done, they said there was a problem with their lathe and my rotors were damaged when using it. They said they would be replacing the rotors at no cost. I still expected to pay for the rotation and balance but when I picked up my truck, they said it was all at no charge. This is how you get a customer for life. Great customer service that shows integrity and builds trust. 🤙

Anessa White

★★★★★

6 months ago

Brady did such a great job helping me get 4 brand new tires! My tires were special order and for whatever reason we kept running into obstacles trying to get the tires ordered and on, but whenever I received a phone call from Brady it was “ I got it figured out and taken care of” or “I already looked into your options and here they are for you to choose”. Thank you so much for turning this stressful situation easy!

Rod Gisi

★★★★★

3 months ago

This store continues to exceed my expectations. I’m always greeted with professionalism and a smile. I will not go anywhere else and now that they’ve added additional services I will continue. Give them a chance you will Not be disappointed!

Air Priceline

★★★★★

3 years ago

My tire was punctured by a nail at night, I came to the store at 8:10 in the morning, Konner received us, our English is not good, Konner is very patient and nice, I drew a picture and told him it was the right rear tire, and he told I'm about half an hour to 40 minutes and it's 8:40 and the tire is fixed Noah did it for me, awesome, thanks for the work, it's great! I think I will come to you for services such as changing tires on my car in the future. Your work is so great and so important!

Chad

★★★★★

3 years ago

Les Schwab is the one stop shop. I checked with 3 other mechanic shops and tire stores before finding out about Les Schwab. I needed my tire repaired on my brand new Tesla. Les Schwab was the only company willing to work on my car. This place Inside and out was amazing. They have a coffee machine, popcorn, and a fully stocked coffee bar. Their service was great and the technicians are very professional and quick. I can’t thank you enough for getting me back on the road when no other shop or companies were willing to working my situation. Well Done Temecula Les Schwab.

C K

★★★★★

2 months ago

I love coming here for my tires! They are extremely efficient as well as friendly!

Sean Mills

★★☆☆☆

3 years ago

I love Les Schwab in Temecula . Today however, was a horrible experience. About a month ago, I scheduled a tire rotation for my 2015 class A RV. I showed up early, signed in, and was given a two hour estimate for the tire rotation and rebalancing of my tires. The counter staff were Great. About a half an hour into the wait, Luis approaches me and says “your tires are too old“. Coincidentally, I just had my oil changed and a pre-trip inspection completed by Automotive Specialties (They are great - ask for Gator). Gator told me that the rig was in great condition and the tires had no cracks and did not show any age. I explained this to Louise and he said “I’m still not doing it”. I am including pics of my tread life & sidewalls. Of course, this happened when the owner/manager Cory was out to lunch. Luis needs a lesson in customer service. Even if he felt it was unsafe (which it wasn’t; claw aA RV tires las 10 years), he could have completed the rotation with a caveat that Les Schwab would not be held responsible. Instead, he was ready, willing & able to replace all 6 tires ($1200-1500). My quote was around $320, which I was willing to pay. Watch out for Luis. Not a good guy.

Mark Rice

★★★★★

8 months ago

I had a tire emergency and the team was able to get me in late in the day, assess the problem and give me a solution. They installed a full set of new tires in 30 minutes right before closing on a Friday and right before I was headed out of town. To say I am very grateful and pleased with you is an understatement of how I feel. 7 stars out of 5!

Julie Lane

★★★★★

Edited 5 years ago

Professional and courteous service. Lobby and restrooms are clean and comfortable for waiting. They were quick in diagnosing my car and gave me a full print out of the service.

Taran Knapp

★☆☆☆☆

11 months ago

I set up an appointment two different weekends in a row. Dropped the vehicle off. Both times they called me within 20 minutes saying they weren't going to have time to work on it and just to pick it up. Horrible customer service. This was my first time every trying servicing with them I will never be back and will be telling everyone I know to take their business elsewhere. Very disappointed in them. On another note I took my truck to Ramona tire a few blocks up the road after picking it up at Les Schwab. No appointment and they squeezed it in and had it done within 40mins.

Andres Hernandez

★☆☆☆☆

2 weeks ago

Be careful with this shop they try to up charge you for stuff u don’t need.

Dustin Andersen

★★★★★

6 years ago

This place is amazing! The service is top notch and Shane is the man! HE helped me pick out my wheels that are amazing for my new Cadillac CT6. His expertise blew me away. Thank you again for the awesome service and the wheels look incredible.

Jacob Jackson

★☆☆☆☆

6 months ago

Worst experience anyone can have AVOID THIS LOCATION I called in and gave them my car information and got a quote from them they said they have it in stock and it will cost me 75$ to replace my sensor After I dropped it off and got an uber to go home ( 13$) they call me and tell me we can’t do it because we don’t have the tools and also the sensor is more expensive spent another 15$ to go back and get my car Never ever going here again don’t recommend anyone going there unprofessional staff and worst customer experience