Creative Touch Auto Body

Diane Hoelzel

★★★★★

7 years ago

Great service, fair priced and great family owned business. Work is always done well and promptly. Jack is always courteous and explains what needs to be done.

Jay Sanchez

★★★★★

6 months ago

Jack and Ryan always ready to help

JM Diaz

★★★☆☆

6 years ago

Ive had my car serviced there a few times and It's very "hit or miss." I am a huge fan of consistency with service and customer service. They do "alright" work for the most part, but it wouldn't come as a shock to me, to hear if you went there one day needing service, and they over overcharged you, or somebody had an attitude with you, that day. (Not to justify it, but...) I've found, in my time as a professional reviewer, that it is pretty common in smaller "mom and pop" businesses, (especially auto mechanic related,) That they get so much business just from the neighborhood alone, that sometimes they just don't care whether they burn you, or whether they mistreat you because you need them so bad, at the time that you'll take any treatment from them. And other times they be so motivated to force an upsell on you to make more money convince you to do other services first before you can actually start looking for the root of the problem you came there for. A lot of times, it's all about racking up the bill on you. Quick tip: Watch out for this marketing trick... I used to have a mechanic, everytime I took my vehicle to him to repair a problem, once he recognized that, that problem itself wasn't financially beneficial to him, he would find three or four other issues that he could correct (that really werent that serious, and if you don't know any better they'll play on that) So, when he called me back with his assessment, and price, he would tell me about those other issues, as well as, the one I came there for, initially... almost presenting them all to me, as a "package"... Like he was saying here's some more issues you should fix so I can make more money off of this sell, And he woyld do it in this "fake concerned" and "since of urgency" sorta way in order to scare or convince you to spend more money with him right then and there. So always watch out for that little marketing trick.

santina curry

★★★★★

9 months ago

insurance sent check work was done in week all was good

Billy Hack

★★★★★

12 years ago

I highly recommend this shop. They have been doing business in Cleveland for about 30 yrs. and they are very good at what they do. I have had three separate repairs done here over the last 3 yrs, for a total of about $3500, and I have always been pleased. One time, they even rescued me from the I77 onramp to I480 when I got a flat tire. The mechanic easily changed the tire. I could not handle it because my car's tire change kit was not up to the job. We were so tickled that when we brought the car back for body work, we brought them a dz. donuts to show our appreciation. They were originally recommended to me by Bear Transmission just east of them on Harvard, and I highly recommend Bear as well, for transmission/driveline work.

Del Basa

★★★★★

7 years ago

Jack and Ryan repaired some rust in my windshield frame. They did a wonderful job! Fairly priced and wonderful service. I highly recommend them.

Damon Martin

★★☆☆☆

12 years ago

I took my 70 Leland up there to get painted and the Windows and doors aligned and also electrical work done Jack charged me 3grand for everything and told me 3 weeks and car will be ready well 3 weeks turned into 7 months and that was just paint I took my car from up there, the car sat up there for 6 months untouched. It was used for a shelf I tried to get my money back and my car he told me they dnt do refunds even tho the car wasn't touch

MzSweetie 73

★★★★★

4 years ago

My car was damaged due to being hit while parked. I dropped my car off on Monday and it was finished by Wednesday morning! The work that was done is great! You cannot tell there was anything damage to my car at all! Good job!

Faisal M

★☆☆☆☆

8 years ago

Jack was rude, highly unreliable and unprofessional. I took my rav4 to remove the bumper for an off-road trip and put it back again the following Monday morning and add plastic tire lining. Jack did half the agreed job. His staff took the bumper out successfully. But now he won't put it back again as he promised to do on top of bad attitude (i.e, walking away while talking to me). He asked me to get the f out or pay for half the plastic tire lining that are delivered. I was stunned with the change in attitude and walked away to write this review. This is probably because it's not a highly lucrative job (80 bucks total for a two hour jobs of screwing and unscrewing the bumper and the lining), still highly unprofessional and unreliable mechanic.

#DredHedLex LexiD

★★★★★

3 years ago

I absolutely HAD to say something after reading a couple of these reviews! I know "Jack" personally. IFF he really said what these people are saying, then he had a reason!!... Jack is one of the NICEST, easygoing people in this world. I honestly don't believe it though. Jack built this business himself before most of you were born. It's his life. His livelihood!

Davy Pig

★★★★★

3 years ago

These guys do very good work and can handle just about anything. They've done a ton of stuff for my brother and painted my Harley Livewire a custom color. We've referred anyone and everyone to go there.

Torhi Beidleman

★☆☆☆☆

3 years ago

Terrible customer service. A windshield replacement turned into a weeks-long affair at the end of which “Jack” SCREAMED at me accusing me of destroying my own property rather than admitting that the job was done incorrectly. If I could leave 0 stars I would. Do not recommend.

N F

★☆☆☆☆

Edited 2 years ago

They replaced my passenger mirror with one that vibrates, caused damage to the door they replaced, and my car has over spray from front to back including the sun roof. They do not answer or call which should have been a sign. The owner Jack said, "I really don't care about fixing it." and walked away from me. Headed to court. UPDATE: Took the owner Jack D. to court, Won, and collected. He lied to the judge and has a very nasty demeanor/arrogant. Ladies stop allowing these mechanics treat you like less than!

David Shade

★☆☆☆☆

a year ago

Customer call is yesterday to set up a date for today to tow her car. I show up to tow the car a few hours early as I was already in the area due to another scheduled till that took place prior. When checking to verify it was the correct car. I was told that I cannot take the car at owners request no money or anything was owed on the vehicle. So therefore legally vape shop had no right to keep the vehicle. So future customers beware!!

Tryao Montana

★★★★★

a year ago

Can't say enough good things about this place been customizing me & my friends cars since 1995. Everything from switches, paint & interior, insurance claims & now I'm headed back to LS my Cutlass & turn it to a stick shift. Paint on my 75 Delta looked so good for almost 25yrs before it started bubbling. Wasn't for the accident I'd still have it.

Caitlin Shea

★★★★★

a year ago

Did the job (fixed the sliding door on my old cargo van) well for a good price. Took some time to get the part in but they secured the door with a temporary fix so I could keep driving until it arrived.

Stuart Liberman

★★★★★

4 months ago

Easy drop off and pick up. Very reasonably priced. Excellent service. My go to. Highly recommend Jack and Ryan