About Business
Cross Creek Subaru Collision Center brings expert Car Repair solutions to the local community in Fayetteville, NC, Fayetteville. From Auto body shop to complex Car Repair projects, they maintain high standards of service quality. Local residents in Fayetteville, NC appreciate their attention to detail, leading to a consistent 5.0/5 rating from 10 reviewers. By focusing on the specific requirements of the Fayetteville, NC area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Fayetteville, NC and beyond.
Google Reviews
Erynn Metzger
★
☆☆☆☆
a year ago
The absolute worst experience I’ve ever had with a business in my whole life. What started out as poor communication snowballed into poor repairs. Plus they managed to destroy my interior in the process. Stains on my suede seats, scratched up trim panels, and they put parts or tools or something on one of the rear seats that caused an excessive dimple in the seat bottom and stretched the suede. I’ve communicated my concerns to the general manager, only to be ignored and offered no solution to the problems they created. I reached out several times to the director of operations and have yet to hear anything back. This is just a small snippet of what I experienced. I wouldn’t recommend this place to my absolute worst enemy. Horrible repairs. Horrible customer service. Horrible experience.
Karen Buckley
★★★★★
10 months ago
We had a driver window that stopped working. Took it in to Cross Creek Collision and the technician Aaron Clark had it repaired and working perfectly! Quick, accurate very professional. 5 star service at its finest!
David B
★★★★★
6 months ago
Best body shop in Fayetteville, NC. Great work, very communicative on updates and completed ahead of schedule. Highly Recommended!
Jennifer L.
★★★★★
a year ago
We were referred here following an accident as our dealer did not have a body shop for the repairs. We experienced nothing but excellent service through the entire process. The workmanship was exceptional; we’ve received compliments and have been asked if the vehicle was brand new. Jerry was outstanding and kept us informed throughout. The kind of customer service we received is what all businesses should strive for. I recommend the Collision Center without hesitation.
Isabella pena
★★★★★
a year ago
I have been a returning customer for the past 5 years. The customer service here is top notch. Any time I have had a problem with my vehicle, the staff has always gone above and beyond to fix it. David, Jodie, and Jerry are amazing folks. You can tell they really care about providing the best service possible for their customers. Thank you so much!
R M
★
☆☆☆☆
9 months ago
Based on experience with a glass repair request, I feel as though this shop was extremely predatory. My original quote was for appx $350 with an unknown time for repair. I ordered the part- paid a despot and dropped the car off and was told it would be ready in a few days. After only an hour from drop off I got a call saying the cost to replace the sliding sunroof window would actually cost $1300+ due to the eyesight camera on my Subaru. This felt very fishy and wrong. After calling around I realized how wrong this was- nothing was needed for the eyesight and this job should have only taken max 2hours. I ended up using Glass Solutions for a complete and total cost of $250 and only a little more of an hour of a wait. I would not recommend this shop and will never be returning.
Claxton Parker
★★★★★
7 months ago
Working with Jerry and the front office was a pleasure, they kept me up to date on everything dealing with my 2019 honda pilot touring. They done an awesome job. I would recommend cross creek subaru for any paint and bodywork.
Brian Ragland
★★★★★
4 months ago
Their team were very friendly and professional, an excellent repair in a timely fashion. Big shout out to Jerry for keeping me informed throughout the process
Dorothy Carlson
★★★★★
2 months ago
All were professional and attentive. Jerry kept me abreast of repairs that needed to be done. Repairs were well done and in a timely manner.
Heidi Shannon
★★★★★
8 months ago
The team here is amazing! Garrett, Jodie and Savanna were so helpful and made me feel like a friend and not just a customer. My repair was thorough and so fast. You can tell they work really hard here to make sure that people and their vehicles are taken care of. Highly recommend.
Chris Johnston
★★★★★
8 months ago
I really enjoyed every aspect of working with Cross Creek Subaru Collision Center. Jodie at the front desk was welcoming and supportive. Both of the estimators, Savannah and Jerry, were knowledgeable, forthcoming, and a pleasure to work with. The quality of their work is fantastic and you can tell they take the time to make sure the repair is done properly. They have a long commitment to this community and it is clear they value their customers and their safety. Thank you to the staff and to the manager Garrett for making me feel so welcome.
Diane Cristine
★★★★★
7 months ago
The repair center experience was amazing! They dealt with my insurance but kept me in the loop the whole time. Took a little bit longer than first predicted but that is because they were making sure it was done right or better. Outstanding attention to detail. Great experience all around!
Pierros Catering
★★★★★
a month ago
The repairs done at Cross Creek Subaru collision were completed in a timely manner. Jerry and the staff were very friendly and efficient. I definitely recommend using them!
Theo
★★★★★
3 months ago
Cross Creek Subaru Body Shop handled repairs to my 2025 Honda Pilot Black Edition Vehicle. I was referred there by Bryan Honda. I sought their guidance when the damage happened to my vehicle. CCS Body Shop was AWESOME. They helped me with my awesome insurance company (USAA) in getting my vehicle assigned to CCS. Then CCS Body Shop proceeded to take the best care in restoring my vehicle back to it's great form. CCS was FANTASTIC, swift, and thorough in every way with taking care of my vehicle, communicating with me, fully repairing my vehicle, and delivering my vehicle back to me fully repaired in no time at all. Taking my vehicle to Cross Creek Subaru Body Shop has to be one of the best decisions that I have ever made. THANK YOU, Cross Creek Subaru Body Shop. YOU'RE THE BEST. I greatly value and appreciate you all.
yeisha andujar
★★★★★
10 months ago
I had a great experience with the service/ parts department! The two ladies in the front office were super sweet, it was a quick process. Savannah was amazing. She updated me on everything and my Tiguan was ready before the expected due date. I got it back like nothing ever happened and super clean too 😄
Tilly goossen
★★★★★
a month ago
Everyone was very professional and attentive with the repair of my Honda CRV. Jerry kept me updated with the progress every step of the way! The car looks great! Can’t tell that I even had an accident.
Connor Gannon
★★★★★
3 months ago
I had a great experience here. Garrett the manager is awesome. I badly damaged the bottom of my car during a hiking trip. The was during the holiday and I was already short on cash. Garrett diagnosed the issues, worked with me to figure out how to get my car road safe again within my price range, and had me out of the shop within an hour. The repairs have held up great. Ask for Garrett! He'll set you straight!
Haley Jenkins
★★★★★
3 weeks ago
Everyone there is so friendly! Jerry kept me updated throughout the entire process and was quick to address any questions I had. I was so happy when my car was ready sooner than expected. It looked brand new! Great customer service and repairs!
Dakwame Scott
★★★★★
4 months ago
I got an estimate Friday for a reasonable price. Dropped the vehicle off Monday morning and picked it up Wednesday morning. Great people and good work like factory paint job.
Jelany Johnson
★★★★★
a month ago
Loved the quick estimate and scheduling service given for my hood, right lower fender and lower front bumper. My sister recommended me to go here since she knows I’m very picky and I do not regret it! My car looked brand new. Awesome team/staff! Thank you!
