Bruno's Automotive

Diego De La Mota

★☆☆☆☆

8 months ago

On June 16th, 2025, I took my car to Bruno’s in Raeford for diagnostic and possible repair. Upon arrival, I spoke with James and explained the issues the car was experiencing: • A rattling noise coming from somewhere between the engine and the dashboard • The check engine light was on • The car decelerated unusually quickly at around 40 MPH We agreed on a diagnostic fee of $109.97. On June 19th, I received a repair quote via email for the following services: • Oxygen sensors (upstream/downstream) – $671.48 (parts & labor) • Spark plugs replacement – $270.20 (parts & labor) • Valve cover gasket replacement – $279.79 (parts & labor) I picked up the car the following day, paid for the diagnostics and repairs, and drove home. The check engine light was initially off. However, the next day the check engine light returned. I turned off the radio and noticed the rattling noise persisted, and the car still decelerated quickly around 40 MPH. On June 23rd, 2025, I consulted with a colleague at work who is a Kia-certified mechanic. I explained the situation, and he recommended I purchase an OBD2 scanner and send him the diagnostic codes. After reviewing the codes, he advised me that the car still needed an upstream oxygen sensor and a new gas cap—both of which I found surprising, given the recent repairs. On July 1st, I had my colleague replace the upstream oxygen sensor and the gas cap. He later explained that the sensor previously installed by Bruno’s was not OEM, which was triggering multiple error codes, including false downstream sensor issues. He also noted that the rattling noise was likely caused by internal failure of the catalytic converter. After these repairs, the check engine light has not returned. I returned to Bruno’s with the non-OEM part and explained the situation, seeking a remedy. James offered the following points: 1. Their repair guarantee would have covered any persisting issues. 2. Their system shows OEM parts were ordered. To counter: 1. Given my experience, returning to the same shop would not be reasonable given the questionable quality of the initial service. 2. I believe this constitutes misrepresentation, and I have evidence to prove the sensor installed was not OEM. I remain committed to resolving this matter amicably. I am requesting a full reimbursement of the oxygen sensor repair costs ($671.48), plus applicable sales tax. Please contact me only via written communication (text or email).

Diana Cabral Challen

★★★★★

a year ago

James is fantastic. He is friendly, polite, honest, and knowledgeable. We took our car in for a routine oil change and he identified a problem caused by the last place we took it to, which he fixed quickly and for a fair price. I like that at Bruno's you always know what the cost will be up front, and they are good about answering their phones and calling with updates throughout the day. I appreciate the attention to detail. James even cleaned up some battery corrosion free of charge. We will be repeat customers for sure and recommend them to anyone looking for a capable, honest auto repair shop.

Carstelina Tate

★★★★★

a year ago

James explained everything to me in the most genuine way possible. I had been searching for months on getting my car fixed properly. The job was also done really quick. I dropped my car off at 8am got a call to pick it up and 11:30am. I’m pleased with my service today and would recommend everyone to do business with him.

Robert Kirk

★★★★★

3 years ago

I have had the opportunity to have my vehicles serviced by Bruno’s. It is a rare thing to find an auto repair shop that treats your vehicle (1999 Chevy Tahoe Z-71), as if it was your mother in ICU at the hospital. Michael kept me in the know every step of the way, he was very informative about every and any issues that were found even if not related to the issue at hand, never once pressured me to service anything other than what I was in for. I can not say enough about the level of service. 🌟🌟🌟🌟🌟+🌟🌟🌟🌟🌟

Nancy Miller

★★★★★

7 months ago

There are only a handful of occupations everyone wishes they had in their family – a doctor, a dentist, and a mechanic. When something goes wrong with our vehicle that is beyond our ability to fix on our own placing our ability to go anywhere in jeopardy and we don’t have a mechanic in the family, the last thing we want is to be told we need to fix things that don’t need fixing or to be upsold. James at Bruno’s automotive may not be family, but let me tell you, that’s exactly how he treated me. He didn’t just take the time to go into great detail telling me what needed to be fixed on my truck, but he literally took pictures and showed me and printed out documentation explaining what was going on with my vehicle and provided different pricing options. Thank you, James! You’ve earned my business!!

My Job Is Just Dandy

★★★★★

a year ago

Great honest shop with a REAL mechanic (James). I have been in Fayetteville all my life. I always took my car to H&L on Reilly Rd. That was a great shop with honest people. I usually dealt with Tommy or Joe. Now, James was one of the mechanics hired at H&L and he did an amazing job. H&L eventually closed which left me wondering where to get my work done. I found out that James worked here at Bruno's so I dropped off two of my vehicles at different times and I can say I am very satisfied. I am recommending James to family and friends. If you traded at H&L and your looking for a new shop, drop by and give James your business.

Tara

★★★★★

a year ago

I had to take my Traverse in last year for engine work and I'm glad I did! James made sure to keep me updated on my car's progress and was incredibly friendly and worked hard to make sure my car was in top condition. Fast forward to this year when I had to take my car back in for a different issue. James was once again friendly and kept me informed every step of the way. He even saved me some money! I will only take my car to Bruno's and I definitely want James to work on it!

Alycia Ocasio

★★★★★

8 months ago

5 stars isn't enough for James at Bruno's Automotive! This guy is a master of his craft - super professional, ridiculously knowledgeable, and rock-solid reliable. I've trusted him with my family's vehicles, and he never disappoints. If you want the best, look no further than James. He's the real deal!

Dr. John Olsen

★★★★★

7 months ago

I've had the pleasure of doing business with James at Bruno's Automotive, and I must say, he's been absolutely phenomenal! Since we found him, James has consistently demonstrated exceptional work ethic, honesty, and a deep knowledge of his craft. He seamlessly handles all areas of the shop, from fixing cars to providing top-notch customer service, always treating everyone with respect. One thing that stood out to me was his ability to multitask and manage the workload almost single-handedly. However, it's clear he could use some additional support to maintain his high standards. Despite this, James has consistently delivered outstanding results, offering super affordable pricing, working at an incredibly fast pace, and remaining laser-focused on every task. If I were to attempt to keep up with his workload, I'd probably lose my mind! So, Bruno's, I'd strongly suggest getting James some help to ensure his excellence doesn't slow down. I'd give James a solid 100 out of 10 and wholeheartedly recommend him for his integrity, honesty, knowledge, and hardworking ethic. He took the time to explain everything I wanted to know and showed me every step of the way. A huge shoutout to James and Sarita - we can't express our appreciation enough for all that you both do!

Chealsea Sias

★★★★★

3 months ago

I’ve lived in this area for 5 years and as a woman who knows nothing about cars, everyone in this amazing shop took the time to explain the issue so i could understand, fixed it, and checked in on how it was going after service. 10/10 customer service and fair prices!

Homa M

★★★★★

11 months ago

I had an amazing experience at Bruno’s Automotive on Reaford Rd! They fixed my car quickly and did a fantastic job. From the moment I walked in, the staff was friendly, professional, and honest about what needed to be done. The pricing was more than fair—I really appreciated how they took the time to explain everything and made sure I felt comfortable throughout the process. It’s rare to find this level of customer service these days. I’ll definitely be coming back for any future car needs and highly recommend 10/10!!

Victor DeMons

★★★★★

7 months ago

I had an excellent experience at Bruno’s Automotive! From the moment I walked in, James was welcoming, professional, and honest. They really take the time to explain what’s going on with your vehicle in a way that’s easy to understand — no pressure, no upselling, just straightforward and trustworthy service.

Melissa S

★★★★★

5 months ago

I was in need of transmission work on my 2008 Hyundai, a stressful event to start, as this is my primary vehicle and my schedule is very busy. From the moment I contacted Bruno's and explained the situation, I was impressed by the kindness, knowledge, and professionalism of everyone I interacted with. Michael was very clear in his description of the problem and what it would take to resolve it quickly and efficiently. James and Serita were also both extremely kind and helpful, guiding me through the repair process and keeping me informed the entire way. I am incredibly grateful to the staff for making a less than ideal situation a lot easier to manage - I plan to bring my car back to Bruno's for regular maintenance from here on out!

Mike Walker

★★★★★

5 months ago

I've got a whole garage full of cars 16+ between all of my family members and James is our go to guy! He's worked on most of all of them, from foreign to domestic, and never disappoints. Once the warranty runs out, James is who we trust. His service is outstanding, his knowledge is impressive, and his professionalism is top notch. He's always welcoming, greeting, and most importantly, honest. We wouldn't take our cars anywhere else! Thanks again James!! And for everyone else looking for the best technician in Fayetteville go trust James, don’t take my word for it go get impressed yourself!!

Denise Davidson

★★★★★

a month ago

My cars check engine light was on. They fit me in and diagnosed the problem. Repaired very quickly. James is so nice. Very knowledgeable. Took time to explain the problem to me and didn't make me feel dumb. Sharita at the front desk is great too. Best auto shop in Fayetteville. Only place I take my car.

Monica Baros

★★★★★

a month ago

I live out of state and my son was in dire need of an honest mechanic. After reading tons of reviews and calling around, we decided on Bruno’s Automotive and I’m so thankful we did. James lived up to every positive review. He was honest, caring, straightforward, and truly went above and beyond to help us. We were already in a stressful situation after a mobile mechanic tried to charge us almost 3x what the repair actually needed (after paying for diagnostic) and James was compassionate, fair, and easy to work with from start to finish. He kept us updated, helped us prioritize repairs without breaking the bank, and there was absolutely no pressure or upselling. His pricing was more than reasonable, and he even included a veterans discount, which meant a lot. He also asked my son to bring the car back in a week just to make sure everything was still running as it should — that level of care is rare. Bottom line: if you want an honest shop with fair prices and great service, Bruno’s Automotive is the place to go. Ask for James and tell him Monica sent you!

David Baros

★★★★★

a month ago

Highly recommend Bruno’s Automotive I was in a stressful situation and needed an honest, reliable mechanic I could trust. From the very beginning, James at Bruno’s Automotive was professional, transparent, and easy to work with. He took the time to explain everything clearly, kept me updated throughout the process, and helped me prioritize the repairs without pushing anything unnecessary. The pricing was fair, and the entire experience felt straightforward and stress-free. It’s rare to find a shop that truly values honesty and customer care. I’m very grateful for the help and would confidently recommend Bruno’s Automotive to anyone looking for quality work and dependable service.