Custom Auto

Sally Phnouk

★★★★★

2 years ago

An overall fantastic experience! I shopped around to see who can take in my bumper repair quickly and more affordable which All about Auto Collision was the one. Tony was professional when inspecting my bumper and saw other quotes I received beating their price and squeezing in time within two weeks for the repair. They did an amazing job it looks brand new and I'm happy to get my car back faster than quoted! Highly recommend y'all to work with the crew here. They know what they're doing

Darren H

★★★★★

3 years ago

Great service from great people. Alex and Tony provided a like-new repair of my front fender at very competitive pricing (even cleaning the car afterward). Overall, very professional and a pleasure to do business with. Hoping I won't need it but if there is some work to do in the future I'll save some time with quote-shopping and head over to them directly.

Marcus Clement

★★★★★

8 months ago

Cut my estimate from another shop in half and fixed my car in only 3 days! On top of that the owner came in on a weekend to let me pick up my car. Highly recommend!

Sue Marcotte

★★★★★

a year ago

All About Auto Collision is AWESOME! This is the third time I've gone to them. This time I needed a mirror assembly replaced. Not only were they the best price but actually reduced the price from what was quoted. I guess the part ended up being less than originally quoted and they passed the savings onto me! Most places wouldn't have. Their work is great, the owner and staff are all wonderful. I can't say enough good things about All About Auto Collision and highly recommend trusting your car or truck to them.

Chan

★☆☆☆☆

Edited 3 months ago

Custom Auto Collision was the worst experience I ever had trying to find a reliable shop to get my car fixed. I did some research on google and yelp. They have good reviews so I figured I would take my car here to get my car fix. I talked to Ricky which it’s the shop owner. He told me that he’ll deal with my insurance company directly and all I’ve to do it’s to pay my deductible. He was trying to win my business over our first conversation we had. Sounds like I can trust him from the beginning because all I wanted it’s my car to be fixed. He told me that it’ll be done within 2-3 weeks but took them over a month and half to finally get my car back. Once I got it back, they didn’t bother to do alignment for my car and said they drove my car around without hands on the steering wheel and it’s seems to drive straight so no need for alignment. Really??? They didn’t completed the works to my car either. This is a joke and clown shop. I wouldn’t recommend this shop to anyone if you trying to get your car fixed the right ways. I was frustrated so I called Ricky over the phone about why he made all the broken promises and why is so many weeks delay? He actually went off on me and said some disrespectful words and we had argument over this situation. Common man! You’re not doing your jobs correctly. You even told me that your shop it’s in debt for 17k and there’s a car in your shop that you couldn’t find the parts to get it done for 2 yrs now. That might be the reason why you don’t have the funds to order the parts for my car. My insurance trying to pay you directly and you don’t have the taxes ID numbers? I asked Ricky if he can charges 4.4k to my debit card and he said his shop only takes cash from his customers. This is a red flags! I dont know if there’s some scandalous business you’re doing behind the scene! I didn’t mind going to the bank and withdraw the money out to pay for the repairs. I asked for a receipt for 4.4k in cash I gave him for the repairs. He just handed me the estimate paperwork. Are you trying to hide paying taxes to the IRS with your Auto business? My car insurance only covers $500 for car rentals. It took you 1 1/2 months to get it done when other shops can get it done within 2 weeks. I ended up paying over 1k out of my pocket for extra weeks of car rentals since you took so long to get it completed. Ricky was very rude and disrespectful once you get to know him and how he operate. This was my worst experience ever! I wouldn’t recommend this shop to anyone. They talk all the talk and can’t walk the walk. Custom Auto it’s a small shop and don’t have the right equipments to get your car done correctly. You can go to his shop first and take a look around and you’ll know what I am talking about. I finally got a called from Ricky and he said my car is ready to pickup. I was excited But OMG! Are your serious??? They didn’t completed the works to my car, the front right side bumper was still hanging loose cause they didn’t bother to their job correctly. I’ve to take my car to Sun Auto (Renton) two months later and paid them out of my pocket to get my car alignment and also for the broken front right axle that was leaking oil when your shop installed it into my car the first time. Don’t be fools into getting your car fix at Custom Auto. This shop is a scammed, unreliable and untrustworthy.

boa721 P

★☆☆☆☆

a year ago

Not qualified to work on any vehicle valued at more then 5k. Work is very poor on my car and my sons car. Hid damage they caused.. put used dirty parts on my seats, on 1 yr old car. Lied about what work they did to ins co. Charged for parts not replaced. Just very poor quality work... and owner will argue to no end, then call police. Takes no responsibility at all. Had to settle in small claims court.

Aileen Mayor

★★★★★

2 years ago

The best auto body shop I have ever worked with! Ricky was responsive, knowledgeable, professional, and friendly! Other shops gave me an estimated return of 3-4 days and Ricky completed the repairs in less than one day! My car looks good as new. I highly recommend All About Auto Collision!

Jeffrey Le

★★★★★

a year ago

Got my car fixed by Tony and his team for a bumper repair. Tony was super friendly and provided great service on my repair. His team made it easy to work with filing a claim with the insurance. Tony went above and beyond and truly an honest body shop. I would do business again here at his shop.

Emily Wallitner

★★★★★

2 years ago

We were very pleased with our experience at All About Auto Collision. The staff was very friendly, got us in same day for an estimate, and provided the documentation we needed for insurance as soon as we requested it. Initially we were scheduled to start work on our car in early February, but they were able to get us in two weeks early. They had our car for 2 weeks (car is older and parts were a little tricky to order). They replaced the hood, radiator, AC compressor, headlights, front bumper and the front frame. They vacuumed the car and wiped down the interior before returning it to us. The car looks fantastic, and feels solid after driving it about 30 minutes to get it home.

Emily Meltzer

★★★★★

5 years ago

All About Auto Collision did a great job repairing my brand new car after someone backed into it while it was parked on the street. Alex was extremely professional and friendly, and was able to get the work done in less than a week. I had brought them the estimate from my insurance company, and they were able to follow the order and price with no issues. My car was ready for me when I got there, and it was cleaned professionally. All work is guaranteed for life. I hope not to have to need body work again any time soon, but if I do, I would definitely return here!

David Caverly

★★★★★

Edited 2 years ago

They did a great job for me! A car backed into my car, leaving minor scratches across my bumper. After taking a look at the scratches, they gave me a verbal quote of $200 to buff out the scratches and polish the area. They were able to do the job the very next morning. The scratches were gone, they washed my car, and charged me exactly $200 after tax. Would definitely recommend checking them out!

Mishiin

★★★★★

4 years ago

Just picked up my car and I'm still giddy! Got into a situation where I had two claims back to back. The damage both times was to the front bumper and I was dreading to figure that out. But the team over there is super friendly and on top of it! They worked with my insurance to get everything figured out and replaced my bumper with as little cost to myself as possible! Super awesome people over there and will absolutely use them again in the future. They also cleaned my car before returning it to me I'm super thankful for because my car was a muddy and dusty mess! Car looks great and I'm super thankful. Thanks again for everything!

Josh

★★★★★

2 years ago

They fixed a scratch in my fender and realigned my headlight with no issues at all. They were quick, professional, and friendly. Tony was great to work with too. This would 100% be the auto body shop of my choice if I ever need one in the future.

Daniel

★★★★★

4 years ago

This is probably the first mechanic I’ve met that I can fully trust. My car was in a pretty bad wreck and in the end, I paid significantly less for the work done than originally quoted for. It’s safe to assume most places will try to get every dollar out of you possible but I’ve never had to end up paying less than originally thought. Alex was very professional and honest while being kind. Turn around time was quick and the paint match is very good. HIGHLY RECOMMEND!!

Jyotsna Shrestha

★★★★★

4 years ago

I have never been dissappointed choosing All About Auto Collision since 2010 and they are the best and have gone back 2 more times before the current need for my car body work. This is a family run workshop with Tony, Alex and their 3rd brother. My car is like brand new after I left it to do their magic on my dented car after a hit and run incident. Tony and Alex are very friendly and I find them very honest and almost like my own family members. They get you a rental car which you can drop off at their workshop after the car is ready for pickup. They make your life so much easier and convenient. I highly recommend them and I will always go back to them where ever I am in Washington. Life should be made simple and they do a great job delivering simplicity and timely repairs.

David Heyduck

★★★★★

5 years ago

I got quotes from several other auto shops in the area and All About Auto Collision had the fairest price by a long shot! The owner was the one to greet me and take my car in, he was extremely friendly and accommodating. My 2016 Jeep Grand Cherokee needed a brake light replacement and some dent/paint repair. I was thinking that my car would never look the same, but when I got there to pick it up, I was so impressed. It looked like it never happened! The service and the people will have me going back the next time I need work done on my car. Highly recommend!

Ace Race

★★★★★

2 years ago

Did a great job of fixing my Mercedes GLE 350 damage in a very quick and timely manner. Tony is a good guy and will get the job done. My Kia stinger took a lot of time but it wasn’t their fault dude to parts shortage though I wish I knew they hadn’t been authorized by insurance/ or let me know there was an option to pay for expedited shipping on the parts when asked, immediately instead of after asking numerous times over half a year. In the end I ordered said part from Canada’s Kia instead which inevitably allowed work to resume otherwise I probably still wouldn’t have the parts as I am still missing one from Kia but just happy to have my car back but I do recommend you working with them for parts if not available locally to save everyone’s time.